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#Post#: 208--------------------------------------------------
AI programs to break down each
By: Abu raihan2 Date: September 9, 2023, 4:36 am
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To have a data system adapt to the LOPD or Organic Law on Data
Protection . How the calls are sav, where and for what purpose
the calls are record are some of the adaptations of this law
that you will ne to be able to carry out this action. What are
the advantages of recording calls in a call center ? Once the
previous point is solv, you will only have good news regarding
the recording of calls. This data is very valuable and can be us
for countless things in almost any company. Improve quality: the
most notable advantage you will get will of the services you
offer. You will have a recording of each call with different
agents, which will allow you to evaluate, find errors or even
use word and tone of the client.
Training when you have to train Phone Number List
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new agents you will have hours and hours of
conversations, questions, answers and witty outings from your
agents. Everything will be easier when it comes to testing new
workers. New doors: implementing call recording in your call
center can open many doors for you. This system is mandatory to
be able to sign documents over the phone or hire certain
services. You can open new business avenues. Recording calls in
a call center is, in 2022, one of the things that you should
consider. It is easy, cheap and its advantages are count by
dozens.
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Of a Virtual PBX (Virtual PBX) Sep 7, 2022 | Call centers | 0
Comments Technology is advancing by leaps and bounds and what
was normal a few years ago can now be completely out of date .
Today we are talking about switchboards and how technology and
the Internet have revolutioniz the way of working in call
centers . If until now you reli on physical switchboards, you
may change your mind thanks to the virtual switchboard or PBX.
Call centers with thousands of euros of investment, expensive
equipment and high maintenance costs are the past.
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