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#Post#: 5947--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: ta2dflip
Date: August 15, 2014, 8:34 am
---------------------------------------------------------
--- Quote from: Shard77 link ---
>
> So I submitted a ticket and this was the reply I got:
>
> Dear Tanker,
>
> Thank you for contacting World of Tanks: Xbox 360 Edition
Support!
>
> While we were fixing the log in issue that occurred yesterday;
promotions and events were turned off. This includes the On
Track event, the Extravaganza weekday event, and the tutorial
rewards. These are currently being tested, and once they have
passed through being checked they will be turned back on.
>
> Unfortunately, we do not have an expected time as to when
these events and promotions will be re-activated.
>
> At this time, we will not be providing any compensation for
purchased items that should be discounted due to the current
promotional outage.
>
> Please accept our sympathy for your situation. We'd like to
ask your understanding that we enforce this policy equally among
all our players the world over, and we sincerely apologize for
any inconveniences this may cause you.
>
> Please do not hesitate to contact us with any further
questions or concerns.
> Best Regards,
> Eric Burns
>
> Wargaming America Support
> You can always check your ticket status by logging into our
Support Portal:
HTML https://support.worldoftanksxbox360edition.com/
HTML https://support.worldoftanksxbox360edition.com/
> Please don't forget to fill out our survey once your ticket
has been completed.
>
> This is the first time I've filed a ticket with WG and I have
to say I'm not impressed. I realize I was stupid not to
research the regular cost of camo prior to buying but, since the
"News" tab still had the event listed as starting on Tuesday and
there was no mention of a delay in-game, I think a refund was in
order in the interests of good customer service.
>
> Oh well, live and learn.
>
--- End Quote ---
When you submitted your ticket did you include that fact that it
showed the promotion as running or at the very least that there
was no mention of a delay on the promotion at the time of
purchase? I know you probably don't want to ruffle and feathers,
but if they are not issuing any refunds they could at the very
least credit your account with free gold or something to appease
your loss, hell, anything would be better than "Please accept
our sympathy for your situation". But like you said, I guess...
#Post#: 5951--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: Corbantis
Date: August 15, 2014, 9:18 am
---------------------------------------------------------
Okay Shard this is BS. I would copy their response and post it
on the WOT forums and see if a WG Admin can assist. They did not
send out a notification the discounts and events was off until
late in the afternoon if I recall. You might want to do a little
research to nail that time down. Then include the time which
your made the transaction. If it was before the announcement you
might be able to get an Admin to lend a sympathetic ear.
#Post#: 5952--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: guest45
Date: August 15, 2014, 9:30 am
---------------------------------------------------------
While normally I would understand their position, the only
reason I knew is that I have mobile notifications on twitter for
them, unlike alot of players for sure. They never listed in game
or the main page for the website that the event was delayed and
I like a lot a players don't really go on their forums too much.
I find there to be too much noise to signal ratio. I think the
lest they should do is credit back the difference between the
normal and sale price.
#Post#: 5953--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: Shard77
Date: August 15, 2014, 9:31 am
---------------------------------------------------------
--- Quote from: saintkaos link ---
>
> I think the lest they should do is credit back the difference
between the normal and sale price.
>
--- End Quote ---
That's all that I asked for...
#Post#: 5955--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: oxidative stres
Date: August 15, 2014, 9:42 am
---------------------------------------------------------
Saint and Corbantis are right on the money! No pun intended.
There was no notification on game launch that these promos were
turned off. The only way one would know is if they followed
twitter or the forums. I would definitely post on the WoT site.
#Post#: 5961--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: Shard77
Date: August 15, 2014, 9:59 am
---------------------------------------------------------
HTML http://forum.worldoftanksxbox360edition.com/index.php?/topic/49467-poor-customer-service-or-stupidity-on-my-part/
#Post#: 5963--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: Drag0n Ryder08
Date: August 15, 2014, 10:14 am
---------------------------------------------------------
They got me as well. I submitted a ticket and got the same
cloned reply as the rest of you. They got me for 250 gold.
Personally I feel that this is false advertising and borderlines
on theft. This after dealing with the "repair radial of death"
for two months which started just after renewing my premium
membership and having to repurchase my ammo on my German tanks
after the previous update due to their programming malfunctions.
This reply basically says to me - "We took your gold, there's
nothing we're going to do about it - SUCKS TO BE YOU!"
Makes you want to go right out and renew your premium account.
I'm really beginning to have second thoughts about these people.
Like many of you, I have quit going to the WOT forums due to the
know-it-all trolls that attack and belittle anyone who posts on
the forum. :pissed: :pissed: :pissed: :fullofshit:
UPDATE: Gold was refunded to my account today when I logged in.
A big thanks to Shard and LadyObscura for taking this issue to
the powers-that-be at WOT/WG
Dear Tanker,
Thank you for contacting World of Tanks: Xbox 360 Edition
Support!
While we were fixing the log in issue that occurred yesterday;
promotions and events were turned off. This includes the On
Track event, the Extravaganza weekday event, and the tutorial
rewards. These are currently being tested, and once they have
passed through being checked they will be turned back on.
Unfortunately, we do not have an expected time as to when these
events and promotions will be re-activated.
At this time, we will not be providing any compensation for
purchased items that should be discounted due to the current
promotional outage.
Please accept our sympathy for your situation. We'd like to ask
your understanding that we enforce this policy equally among all
our players the world over, and we sincerely apologize for any
inconveniences this may cause you.
Please do not hesitate to contact us with any further questions
or concerns.
Best Regards,
Eric Burns
Wargaming America Support
You can always check your ticket status by logging into our
Support Portal:
HTML https://support.worldoftanksxbox360edition.com/
Please don't forget to fill out our survey once your ticket has
been completed.
#Post#: 6045--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: Shard77
Date: August 16, 2014, 8:30 am
---------------------------------------------------------
Happy to report that WG has agreed to refund gold to
approximately 12,000 players that overpaid during the patch
downtime during the events.
Thanks to those that suggested I post on the WG forums, it
seemed to make a difference.
#Post#: 6062--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: oxidative stres
Date: August 16, 2014, 10:03 am
---------------------------------------------------------
Great news and way to press the issue. I would not want WoT to
go the way of Sears. :bigsmile:
#Post#: 6117--------------------------------------------------
Re: Stupid Question Regarding Permanent Camo
DIR By: AntacidObject66
Date: August 16, 2014, 6:22 pm
---------------------------------------------------------
Good going, Shard! And thanks to oxi and corbantis for the good
advice. :salute: I am sure there are, oh, about 12,000 more
satisfied tankers now.
Myself, i have two approaches to camo on my tanks.. 7 day for
grinding tanks, and permanent camo (and emblems) for my
Premiums. I know i am never selling any premium tanks i buy, so
it is worth the gold for me to simply put it on permanent.
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