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#Post#: 11--------------------------------------------------
Keywords speech analytics
DIR By: Himon kumar
Date: September 9, 2023, 6:49 am
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AI ​​learns over time it starts to highlight other
expressions that were not configured by you that are frequently
used by users Imagine that at the end of a month using Speech
Analytics you identify that the words very expensive or discount
are prominent in calls This may indicate that the adjustment in
the value of your product can make you sell more Or also that
words like complaint and support keep being mentioned.
This indicates that leads are reaching the wrong phone number
and should be redirected to support not the sales team Phone
Number List
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Customer sentiment Another interesting
feature of Speech Analytics is the ability of artificial
intelligence to identify by analyzing the voice what the
customer is feeling during the conversation While talking to the
user the salesperson can know whether their feelings are
positive negative or neutral And this helps a lot when adapting
your approach based on what is best for the client.
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After all the approach taken to a lead that is nervous will not
be the same as one that is excited and almost closing the sale
Furthermore it is possible to obtain a general parameter of call
sentiment helping you to identify whether the predominant mood
in calls is good or bad.
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