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       #Post#: 21--------------------------------------------------
       Use a close and grateful script
       By: Md Raihan Date: September 14, 2023, 6:05 am
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       Solve your doubts and then sell When a user calls a call center
       and resolves the question or problem they had, they are
       satisfied . That is the best time to be able to sell you another
       product , offer an additional service or convince you to upgrade
       your plan. Before selling it is important to make the customer
       feel good . And there is nothing better than solving your
       problems with solvency and speed to achieve it. Show
       appreciation and closeness Many customers are tired of running
       into switchboards and bots to solve their problems.
       Using real and close agents can be your best Phone Number List
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       ally to sell to make the client feel
       comfortable. After receiving a cordial and pleasant treatment it
       will be much easier to proceed with the sale of a product or
       service. Optimize waiting and forget about music It is vital
       that customer waits are as short as possible, although we know
       that this is something very complicated. If he has to wait, make
       him pay attention to your news as a company. Forget about the
       music and use a voiceover to tell you why you should continue,
       what's new, or what service might go perfectly with your monthly
       plan.
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       Lastly, a rather revealing piece of information: 15% of users
       who call a call center and are unable to answer their questions
       change brands or products. Send comment Personalization in the
       customer's CX in the call center Oct 26, 2022 | Call centers | 0
       Comments Scripted conversations and manual-based sales are
       losing appeal to contact centers around the world. Customers now
       have other demands when buying and these must be addressed from
       the call center . Today we talk about the customization of the
       CX. CX is the acronym we use to refer to customer experience .
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