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       #Post#: 20--------------------------------------------------
        Obtain a more assertive
   DIR By: Himon kumar
       Date: September 5, 2023, 5:37 am
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       Product service stands out compared to them Speech Analytics
       also allows you to map which salespeople are performing better
       which procedural bottlenecks are harming you what percentage of
       calls are being more productive among many other insights On the
       other hand from the User Experience point of view support and
       service teams have the customer s mood on the screen With this
       in hand it is possible to adapt the agent.
       Statements to exchange focused on the user s needs It is also
       possible to identify which products are causing the Phone Number
       List
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       most problems alerts for when
       expressions such as complaint or ombudsman are said the agent s
       tone of voice and much more With all this in mind it is much
       easier to identify how much the use of voice data can be
       beneficial to your business isn t it speech analytics brings
       voice data.
       [img]
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       And in practice how can voice data help me Let s imagine that
       the company TJ Veículos has calls per month with an average of
       minute each There is a market estimate that the time for a
       manual transcription can be x longer than the duration of the
       recording itself The sales manager Ronaldo has noticed that the
       company s NPS is falling in proportion to its sales which until
       then were a success over the telephone.
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