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#Post#: 5--------------------------------------------------
Be followed and which should
By: Himon kumar Date: September 16, 2023, 4:32 am
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What type of data does Speech Analytics extract from calls?
Speech analytics extracts information such as: Identification of
keywords mentioned by the client; Mapping which agents are
following the service script; Agent performance; Performance
comparison by agent, region or unit; Mention of competitors;
Customer mood; Success standards; Voice ID (automatic
identification of the seller/attendant); Prohibited words; Risk
alerts (mention to Procon, ombudsman or process).
How does this data help increase the conversion rate? The data
brought by Phone Number List
HTML https://b2cfax.com/
Speech Analytics helps financial service
companies to have a greater idea of ​​how the
business' sales process is going. With this, it is possible to
obtain insights and target strategies focused on increasing the
conversion rate. After all, artificial intelligence shows
management which arguments sell the most, which strategies are
working, what has scared away the public, whether the
competition is offering better conditions, among other factors.
HTML http://zh-cn.phonenumberuk.com/wp-content/uploads/2023/09/Pink-Colorful-Digital-Marketing-Presentation_page-0001-300x169.jpg
HTML https://b2cfax.com/
Thus, it is possible to work on developing the sales team with
more assertive feedback and training, in addition to defining
which practices should be discarded from the sales process. Over
time, the company is able to improve its team and constantly
work with the necessary changes to increase customer conversion.
All this in an automated and simplified way with artificial
intelligence.
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