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       #Post#: 50--------------------------------------------------
       Stuck on Loading Screen/ Kicked back to home screen
       By: boxsupport Date: September 26, 2018, 4:05 pm
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       When I click on the media player, the screen goes black, or is
       stuck on the loading screen, or kicks me back to the home screen
       over and over.
       Black Screen / Kicking back to home screen
       Press the Red Media button to go back to home screen if you are
       in the black screen, and go to Netmaster Tools.
       1) Perform a speed test and ensure you are getting good and
       stable speed. (<a
       href="
  HTML https://tvboxsupport.createaforum.com/troubleshooting-and-guides/speed-test-33/">Speed<br
       />Test Page</a>) If your speed is having issues, correct your
       issues by referring to the Wi-Fi connection page --->  <a
       href="
  HTML https://tvboxsupport.createaforum.com/troubleshooting-and-guides/videoaudiowi-fi-troubleshooting/?message=49">Wi-Fi<br
       />Page</a> and <a
       href="
  HTML https://tvboxsupport.createaforum.com/troubleshooting-and-guides/internet-connection-testing/">Connection<br
       />testing</a>
       2) If your speed is good, go back to netmaster tools and Select
       Force Stop, and then Clear Cache, then go back to media player
       to try again.
       3) If Step 2 doesn't fix it, try the steps for a manual update.
       here ---> <a
       href="
  HTML https://tvboxsupport.createaforum.com/troubleshooting-and-guides/running-a-manual-update/">Manual<br
       />Update</a>
       4) If Steps 1-3 did not work, perform a factory reset in
       netmaster tools, and refer to the initial setup page ---> <a
       href="
  HTML https://tvboxsupport.createaforum.com/troubleshooting-and-guides/initial-setup-and-reinstalling-for-troubleshooting/">Initial<br
       />Setup</a>
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