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#Post#: 25--------------------------------------------------
Getting Started (NM)
DIR By: boxsupport
Date: September 24, 2018, 4:25 pm
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Welcome to the world of streaming! Whether you are brand new to
it, or have been using it a while but are new to this forum,
this will serve as a starting point to get you going on helping
you learn your box and having the right information.
Welcome to Our Website. You have made a great choice and we want
to help you get up and running as quickly as possible.
Please check your spam folders for any emails and ensure any
emails from accounts@mufasatv.com are NOT labeled as spam.
inquiries should be emailed to the email address above (or just
reply to any email you have been sent from us), and/or just send
a support ticket from your client area.
Please do the following
1) SAVE your account info email. This has all your login info.
2) Use the Knowledge base of this website as the email instructs
you to do. This has all your installation help topics along with
other tips and tricks within that section.
3) Monthly invoicing will invoice you 4 days before due date.
Everything has to be done manually so please do not let invoices
linger for a long time then try to pay it minutes before there
is something you are trying to watch because if I am not in
front of a computer for a while, it will have to wait until I am
to process it. I do not want anyone to experience down time
waiting for an extension or creation so please try to do them
where there is plenty of time.
4) All your information resources are on your email that
contains the login information and the knowledgebase of this
site, you also can view your service details such as your
username and password for the app itself in your client area by
clicking on your active service and then clicking the big button
that says click here to view your app login details.
Also, always remember, maintenance exists. There are times when
the system has to go down to tend to servers and when it is down
you will be unable to load streams or even login at times. These
maintenance periods do not last very long, hour usually at most
until the links fully resync themselves. But sometimes larger
issues may arise and the system is down for a longer period of
time. During these extended down times is when you should expect
to see notices on this announcement section. When I know
something, I will share that information so we are all on the
same page.
If you are unable to login or there are playback errors if you
are already logged in, always remember, there are only 4 reasons
why this would be so.
1) You are entering your username or password or URL incorrectly
at the login screen.
2) Your internet isn't flowing to your device or your internet
provider is blocking access, which means a VPN service is needed
to be installed on your device to bypass their blocks.
3) You are expired and need to renew. (even if you are current,
the expiration date shown in the app will never update unless
you sign out and back in)
4) System down for maintenance. (usually lasts an hour at most
unless it is something major, which if it is something major, an
announcement would be added to this section of the website)
If you know 1-3 aren't the issue, then it is number 4, so try
again later.
Thanks!
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