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       #Post#: 63--------------------------------------------------
       The if possible even more interesting 
       By: Md Raihan Date: September 12, 2023, 6:42 am
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       They are updated in order to be more effective in current
       smartphones , since they include buttons, graphics, images and
       have the possibility of interacting with the installed apps. It
       is something similar to WhatsApp or Facebook Messenger, but
       without the need to install anything or have an Internet
       connection . RCS work over mobile networks just like SMS. One
       step ahead in marketing for marketing than SMS . The possibility
       of including images, graphics, interactive buttons or codes
       takes the possibilities to another level. Of course, it is a
       more user-friendly system, which can easily respond or confirm
       an appointment. Who confirms an appointment via SMS? Nobody!
       With RCS things will change, as user interaction will be simpler
       and more intuitive.
       An open rate similar to SMS To this day Phone Number List
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       SMS continues to have the highest opening
       rate over WhatsApp, email or social networks. With the RCS,
       being a very similar system, we could see a very similar rate.
       This point, along with the previous ones, make the new RCS
       system one of the most important marketing tools today. Send
       comment Your email address will not be published. Mandatory
       fields are marked with * Customer Service Law: what you should
       know for your call center June 1, 2022 | Call centers | 0
       Comments The Council of Ministers has just approved the draft
       Law on Customer Service Services . The standard, proposed by the
       Ministry of Consumer Affairs, will be sent to Congress for
       approval.
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       There are several points that you should know if you have a call
       center or if you have a customer service . The law aims to
       improve customer service in all companies, end long waits,
       reduce the use of robots and shorten the limit of days for a
       resolution. The keys to the new Customer Service Law If you have
       a company and it offers customer service, you should be aware of
       some of the new guidelines proposed in this law . If it comes
       into force, it will be necessary to adapt the call centers and
       also the staff. Telephone waiting time: the wait for a call for
       general information, queries or problem solving will be limited
       to 3 minutes . It will also affect incidents for companies that
       provide recurring services.
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