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#Post#: 10--------------------------------------------------
Admin/Moderator guide, Read this before starting!
DIR By: MrMan
Date: March 15, 2012, 10:08 am
---------------------------------------------------------
INTRODUCTION
Thank you for reading this guide, this guide is written for
trial moderators so they can read about the rules and commands
we use, but it will also be useful for existing admins to
refresh their knowledge. Because admins are human too, they will
act differently from one another when dealing with similar
situations. Therefore we don't expect or want every admin to do
the job exactly the same; every admin will find his or her own
style. Despite this, it is important that we all follow some
basic procedures to ensure consistency and avoid confusion.
MAIN RULES
Our main rules are very simple, We have zero tolerance against
griefing and Racism and we do not want any argue about these
rules so stick to them and you'll be fine.
THE ADMIN TEAM IS ONE TEAM
We do not allow open disputes between the admins on main chat
in-game or on public forums. If you wish to discuss a problem
with another admin use personal messages or make a topic on
Shatteredcraft admins forum (when it involves more admins). You
may, if you think it's necessary, involve a manager (level 3+)
by sending them a private message requesting their assistance,
in this case you should utilise either admin chat (type /a
[text] to talk in admin chat) or MSN to talk between you. If you
wish to make a complaint about another admin, you should send an
email to shatteredcraft@hotmail.se making sure to include all
relevant information and in-game names and screen shots if
applicable.
ADMINS REPRESENT SHATTEREDCRAFT
Admins should set a good example at all times, many players look
to admins as an example of acceptable behaviour. When you tell a
player to f**k off, Shatteredcraft is telling that player to
f**k off. Flaming, bad language and abusive behaviour is
strictly forbidden. In addition, while you may enjoy friendly
joking with other admins, this is setting a bad example to new
players and is therefore also forbidden. Thus, ALWAYS behave
maturely, and try to be role models to the players.
BEING AN ADMIN IS HARD WORK
Admin rights on Shatteredcraft are a privilege that is reserved
for the most deserving and competent members of our community,
keeping the server secure from rule-breakers is often hard work.
Admins should be calm and patient even if they are on the
receiving end of abusive language. If you are struggling you
should ask another admin to help you, if you feel yourself
getting angry and wound up, you should leave server and calm
down. If you don't feel in the mood to carry out the demanding
work of administrating the server, or in particular if you are
intoxicated, you must not go online.
In addition to maintaining the security of the server, admins
are expected to help players and respond to reports. If you want
to play without disturbance, you must log on to a separate
account that has no admin rights. When you are logged into your
admin account, you must be active and not away from keyboard for
extended periods. If you know that you will be AFK for more then
5 minutes, please log out.
GAME RULES
CHEATING
When you think a player is using cheats or you see a report
about player using cheats you should investigate it immediately.
Use /spectate to see where the player is and what he does. Money
hackers are noticed easily with the cash imbalance warning;
however you should not take action immediately but investigate
what happened. Health cheats are also easy to notice with the
/kill command, be sure the player isn't AFK. Flyhacks can be
identified when a player has just spawned and you see him moving
to quick or that he simply gets automaticly kicked for moving to
quickly. Teleport cheats, Spawn cheats and Xray cheats can be
noticed by spectating the player, as well as the Gravity cheat.
When you are not sure about the cheats, try to ask the players
themselves. Moderators can't ban players directly, but they can
help with investigating so use the above methods and then liaise
with other admins to pursue action. If you cannot obtain
assistance from another admin, use /jail and they can be banned
when another admin is available. When there are no admins
online, kick the player and post a message with their username,
the date and time and reason in the "Pending Bans" section on
the forums.
DEATHMATCHING
Shatteredcraft is not a deathmatch server and spawnkilling is
forbidden. However as part of pvp event sometimes killing is
inevitable, for example during PvpEvent. Shatteredcraft
encourages deathmatching so it is important to be able to
recognise the difference between a spawnkill and a event kill.
If a new player is spawnkilling, it is probably because he
doesn't know the rules and it is your job to educate him. You
have a number of tools at your disposal and you should learn
which ones are appropriate to use, for example for a first
offence it is not appropriate to kick a new player before other
methods have been exhausted, this involves talking with the
player and using the /warn command. You can inform the player of
the rules in several ways, using the command /msg [player name]
and tell the player that Shatteredcraft is not a Rulebreak
server. If you need to get their attention, you should use
/freeze to stop them from moving and make the player more likely
to read the chat, after you have finished talking with the
player remember to use /unfreeze [player name] to allow him to
move again. If the player continues to rulebreak, freeze them
again and issue a warning by using the /warn command. Talking to
them by sending them a msg is usually effective so utilise this
too, when dealing with a player you should inform your
colleagues in admin chat.
Another command which you can use when a player continues to
break the rules is /jail, this command will send the player to
jail for the amount of time you specify, 30 minutes is usually
enough time to get the message across. In the event that all of
the above has failed you can remove the player from the server
by using /kick [player name]. Remember when you take action
against a player, always specify a good and valid reason.
FLAMING AND FLOODING
If a player is being abusive towards another player or flooding
the chat, it is your job to stop this. Your first action should
be to simply tell the offending player to stop, if they continue
you should mute them using the /mute [player name] command. Tell
them what they did wrong (in chat or msg) and remove the mute.
Again, if they continue once you have unmuted them, you can mute
them for a longer period. Finally, when the above has failed,
kick them from the server stating a clear reason.
ADVERTISING
Advertising other servers is strictly prohibited; if a player
does this he should be banned.
OTHER LANGUAGES
We only allow English to be used in public chat, however if a
player doesn't understand English it is unlikely he will
recognise this rule. If you encounter a player who is speaking
another language is public chat inform him that public chat is
English only, if he doesn't understand ask if there is anyone
who speaks his language and have them explain the rules to him.
Remember, poor English is still English, we do not expect
players whose native tongue is not English to have a perfect
grasp of the language. If after attempting to help a non-English
speaker to understand the rules he continues to speak in public
chat in a foreign language you may have to remove him from the
server.
Languages other than English may be used in all other channels;
the rule only applies to public chat
POLITICS AND RELIGIONS
Discussing politics and religons is not allowed because a player
might get offended if another player does'nt like a religon or
talking about about politics. In this case, an admin should
simply tell the player to stop discussing this.
ADMIN RULES
For rulebreakers, you can use /Warn to warn them of their
offence. Also the /give command is not for abusing, If you give
out items to players, you'll lose your rank.
NEW PLAYERS
New players joining Shatteredcraft are vitally important to the
future of the server and they should be treated with the proper
respect and courtesy. Arguably one of the most important tasks
of admins is to help and guide new players.
Although we publish our rules, it is unlikely that new players
will have read them before registering an account at
Shatteredcraft, therefore we should not treat them as
rule-breakers, but instead we should educate them and assist
them. It is worthwhile to spend time talking with a new player,
answering his questions and offering guidance. It is not
necessary to hold their hands or give them money, it is better
to allow them to make mistakes as long as you ensure they learn
from them. If they want to know more, show them the features,
commands.
Some new players will continue to break the rules, in this case
you will need to escalate your action by utilising the commands
available to you. Long-term regular players are expected to
follow the rules at all times and set a good example to new
players, however sometimes they too will break the rules and
when they do you should not take the same lenient approach you
do with new players.
REPORTS
Admin work takes priority in all circumstances. You may play
in-game but must stop and turn to your duty when reports arise;
only when that report has been resolved, or another admin has
confirmed they have taken charge of it, may you return to play.
All admins must use the /report view [ID of report] command to
announce both in admin chat and to the player who issued the
report when they are taking charge of a report. From time to
time you will encounter false reports, in such circumstances you
should inform the player who issued the report that you're not
taking any action and why. If a report is sent maliciously then
it may be appropriate to warn the player.
Remember, if you do not wish to tend to reports or perform admin
duty, then log off.. Non-admin accounts are available ONLY FOR
ADMINS..
ADMIN COMMANDS
Using your commands against another admin is strictly
prohibited; this includes using commands for fun or as a joke
towards another admin. The commands given to you are
specifically for admin use and for no other purpose. Violation
of this rule will lead to you being removed from the admin team.
In addition, you should be careful when using your commands
against players. The punishment should always fit the offence;
abuse of admin commands is taken very seriously.
ACTIVITY
Admins should have continuous activity on server. If you are
going to be inactive for an extended period of time you must
inform the team of this on the forums. If you do not inform us
about the reasons of your prospective inactivity, you will be
kicked without being informed.
UNDERCOVER
Undercover work is restricted to leaders and managers, unless
with explicit permission for certain projects. A non-admin
account is not to be used for undercover investigating of other
admins or players.
REQUESTING A PROMOTION
Admins are selected very carefully, and we take the same care
when promoting admins. You will only be promoted if you show
your capability of managing the higher level duties and are seen
to go over and above what is expected of you. If you display
these qualities we will notice it and set your level
accordingly. If you sincerely feel that you are ready to move up
a level, you should demonstrate it by working, not by saying so
to us.
We do not want to hear "Why haven't I got promoted? I think I am
ready" or any other similar sayings since we regard it as a
conspicuous symbol of your power-hungriness, not of your
enthusiasm to work for this community.
PLAYER DISPUTES
Admins must remain impartial when dealing with conflicts between
players; you must not take sides, even if one of the players is
your friend. In the event of being unable to resolve a dispute
you should direct their complaints to Shatteredcraft@hotmail.se
where it will be investigated.
MAKING AND INTERPRETING RULES
There are no unwritten rules in Shatteredcraft; if a rule is not
published it is not a rule. Rules are carefully considered and
decided upon and under no circumstances should you impose a rule
that is not official.
If you feel a rule is needed you should first carefully consider
it. Is it really needed? What might the consequences be of
implementing it? If you still feel it is justified and can
provide good reasons then make a topic in the forums for the
admin team to look at. There it will be considered and discussed
and a decision will be made.
Regards
MrMan...
#Post#: 12--------------------------------------------------
Re: Admin/Moderator guide, Read this before starting!
DIR By: MrMan
Date: March 16, 2012, 2:09 pm
---------------------------------------------------------
--- Quote from: MrMan link ---
>
> INTRODUCTION
>
> Thank you for reading this guide, this guide is written for
trial moderators so they can read about the rules and commands
we use, but it will also be useful for existing admins to
refresh their knowledge. Because admins are human too, they will
act differently from one another when dealing with similar
situations. Therefore we don't expect or want every admin to do
the job exactly the same; every admin will find his or her own
style. Despite this, it is important that we all follow some
basic procedures to ensure consistency and avoid confusion.
>
>
> MAIN RULES
>
> Our main rules are very simple, We have zero tolerance against
griefing and Racism and we do not want any argue about these
rules so stick to them and you'll be fine.
>
> THE ADMIN TEAM IS ONE TEAM
>
> We do not allow open disputes between the admins on main chat
in-game or on public forums. If you wish to discuss a problem
with another admin use personal messages or make a topic on
Shatteredcraft admins forum (when it involves more admins). You
may, if you think it's necessary, involve a manager (level 3+)
by sending them a private message requesting their assistance,
in this case you should utilise either admin chat (type /a
[text] to talk in admin chat) or MSN to talk between you. If you
wish to make a complaint about another admin, you should send an
email to shatteredcraft@hotmail.se making sure to include all
relevant information and in-game names and screen shots if
applicable.
>
>
> ADMINS REPRESENT SHATTEREDCRAFT
>
> Admins should set a good example at all times, many players
look to admins as an example of acceptable behaviour. When you
tell a player to f**k off, Shatteredcraft is telling that player
to f**k off. Flaming, bad language and abusive behaviour is
strictly forbidden. In addition, while you may enjoy friendly
joking with other admins, this is setting a bad example to new
players and is therefore also forbidden. Thus, ALWAYS behave
maturely, and try to be role models to the players.
>
>
> BEING AN ADMIN IS HARD WORK
>
> Admin rights on Shatteredcraft are a privilege that is
reserved for the most deserving and competent members of our
community, keeping the server secure from rule-breakers is often
hard work. Admins should be calm and patient even if they are on
the receiving end of abusive language. If you are struggling you
should ask another admin to help you, if you feel yourself
getting angry and wound up, you should leave server and calm
down. If you don't feel in the mood to carry out the demanding
work of administrating the server, or in particular if you are
intoxicated, you must not go online.
>
> In addition to maintaining the security of the server, admins
are expected to help players and respond to reports. If you want
to play without disturbance, you must log on to a separate
account that has no admin rights. When you are logged into your
admin account, you must be active and not away from keyboard for
extended periods. If you know that you will be AFK for more then
5 minutes, please log out.
>
>
> GAME RULES
>
>
> CHEATING
>
> When you think a player is using cheats or you see a report
about player using cheats you should investigate it immediately.
Use /spectate to see where the player is and what he does. Money
hackers are noticed easily with the cash imbalance warning;
however you should not take action immediately but investigate
what happened. Health cheats are also easy to notice with the
/kill command, be sure the player isn't AFK. Flyhacks can be
identified when a player has just spawned and you see him moving
to quick or that he simply gets automaticly kicked for moving to
quickly. Teleport cheats, Spawn cheats and Xray cheats can be
noticed by spectating the player, as well as the Gravity cheat.
>
> When you are not sure about the cheats, try to ask the players
themselves. Moderators can't ban players directly, but they can
help with investigating so use the above methods and then liaise
with other admins to pursue action. If you cannot obtain
assistance from another admin, use /jail and they can be banned
when another admin is available. When there are no admins
online, kick the player and post a message with their username,
the date and time and reason in the "Pending Bans" section on
the forums.
>
>
> DEATHMATCHING
>
> Shatteredcraft is not a deathmatch server and spawnkilling is
forbidden. However as part of pvp event sometimes killing is
inevitable, for example during PvpEvent. Shatteredcraft
encourages deathmatching so it is important to be able to
recognise the difference between a spawnkill and a event kill.
>
> If a new player is spawnkilling, it is probably because he
doesn't know the rules and it is your job to educate him. You
have a number of tools at your disposal and you should learn
which ones are appropriate to use, for example for a first
offence it is not appropriate to kick a new player before other
methods have been exhausted, this involves talking with the
player and using the /warn command. You can inform the player of
the rules in several ways, using the command /msg [player name]
and tell the player that Shatteredcraft is not a Rulebreak
server. If you need to get their attention, you should use
/freeze to stop them from moving and make the player more likely
to read the chat, after you have finished talking with the
player remember to use /unfreeze [player name] to allow him to
move again. If the player continues to rulebreak, freeze them
again and issue a warning by using the /warn command. Talking to
them by sending them a msg is usually effective so utilise this
too, when dealing with a player you should inform your
colleagues in admin chat.
>
> Another command which you can use when a player continues to
break the rules is /jail, this command will send the player to
jail for the amount of time you specify, 30 minutes is usually
enough time to get the message across. In the event that all of
the above has failed you can remove the player from the server
by using /kick [player name]. Remember when you take action
against a player, always specify a good and valid reason.
>
>
> FLAMING AND FLOODING
>
> If a player is being abusive towards another player or
flooding the chat, it is your job to stop this. Your first
action should be to simply tell the offending player to stop, if
they continue you should mute them using the /mute [player name]
command. Tell them what they did wrong (in chat or msg) and
remove the mute. Again, if they continue once you have unmuted
them, you can mute them for a longer period. Finally, when the
above has failed, kick them from the server stating a clear
reason.
>
>
> ADVERTISING
>
> Advertising other servers is strictly prohibited; if a player
does this he should be banned.
>
>
> OTHER LANGUAGES
>
> We only allow English to be used in public chat, however if a
player doesn't understand English it is unlikely he will
recognise this rule. If you encounter a player who is speaking
another language is public chat inform him that public chat is
English only, if he doesn't understand ask if there is anyone
who speaks his language and have them explain the rules to him.
Remember, poor English is still English, we do not expect
players whose native tongue is not English to have a perfect
grasp of the language. If after attempting to help a non-English
speaker to understand the rules he continues to speak in public
chat in a foreign language you may have to remove him from the
server.
>
> Languages other than English may be used in all other
channels; the rule only applies to public chat.
>
>
> GRIEFING
>
> Griefing is strictly forbidden. If you receive a report of
Griefing you should spectate the reported player. If you witness
him griefing you should /freeze him and use /msg [playername]
and explane the situation. The player will be warned. Allow the
player who had his contruction to protect it before thawing the
player. Even though he has been warned you should inform the
player that griefing is forbidden and then /thaw him.
>
>
> POLITICS AND RELIGIONS
>
> Discussing politics and religons is not allowed because a
player might get offended if another player does'nt like a
religon or talking about about politics. In this case, an admin
should simply tell the player to stop discussing this.
>
>
> ADMIN RULES
>
>
> NEW PLAYERS
>
> New players joining Shatteredcraft are vitally important to
the future of the server and they should be treated with the
proper respect and courtesy. Arguably one of the most important
tasks of admins is to help and guide new players.
>
> Although we publish our rules, it is unlikely that new players
will have read them before registering an account at
Shatteredcraft, therefore we should not treat them as
rule-breakers, but instead we should educate them and assist
them. It is worthwhile to spend time talking with a new player,
answering his questions and offering guidance. It is not
necessary to hold their hands or give them money, it is better
to allow them to make mistakes as long as you ensure they learn
from them. If they want to know more, show them the features,
commands.
>
> Some new players will continue to break the rules, in this
case you will need to escalate your action by utilising the
commands available to you. Long-term regular players are
expected to follow the rules at all times and set a good example
to new players, however sometimes they too will break the rules
and when they do you should not take the same lenient approach
you do with new players.
>
>
> REPORTS
>
> Admin work takes priority in all circumstances. You may play
in-game but must stop and turn to your duty when reports arise;
only when that report has been resolved, or another admin has
confirmed they have taken charge of it, may you return to play.
>
> All admins must use the /report view [ID of report] command to
announce both in admin chat and to the player who issued the
report when they are taking charge of a report. From time to
time you will encounter false reports, in such circumstances you
should inform the player who issued the report that you're not
taking any action and why. If a report is sent maliciously then
it may be appropriate to warn the player.
>
> Remember, if you do not wish to tend to reports or perform
admin duty, then log off.. Non-admin accounts are available ONLY
FOR ADMINS..
>
>
>
> ADMIN COMMANDS
>
> Using your commands against another admin is strictly
prohibited; this includes using commands for fun or as a joke
towards another admin. The commands given to you are
specifically for admin use and for no other purpose. Violation
of this rule will lead to you being removed from the admin team.
>
> In addition, you should be careful when using your commands
against players. The punishment should always fit the offence;
abuse of admin commands is taken very seriously.
>
>
> ACTIVITY
>
> Admins should have continuous activity on server. If you are
going to be inactive for an extended period of time you must
inform the team of this on the forums. If you do not inform us
about the reasons of your prospective inactivity, you will be
kicked without being informed.
>
>
> UNDERCOVER
>
> Undercover work is restricted to leaders and managers, unless
with explicit permission for certain projects. A non-admin
account is not to be used for undercover investigating of other
admins or players.
>
>
> REQUESTING A PROMOTION
>
> Admins are selected very carefully, and we take the same care
when promoting admins. You will only be promoted if you show
your capability of managing the higher level duties and are seen
to go over and above what is expected of you. If you display
these qualities we will notice it and set your level
accordingly. If you sincerely feel that you are ready to move up
a level, you should demonstrate it by working, not by saying so
to us.
>
> We do not want to hear "Why haven't I got promoted? I think I
am ready" or any other similar sayings since we regard it as a
conspicuous symbol of your power-hungriness, not of your
enthusiasm to work for this community.
>
>
> PLAYER DISPUTES
>
> Admins must remain impartial when dealing with conflicts
between players; you must not take sides, even if one of the
players is your friend. In the event of being unable to resolve
a dispute you should direct their complaints to
Shatteredcraft@hotmail.se where it will be investigated.
>
>
> MAKING AND INTERPRETING RULES
>
> There are no unwritten rules in Shatteredcraft; if a rule is
not published it is not a rule. Rules are carefully considered
and decided upon and under no circumstances should you impose a
rule that is not official.
>
> If you feel a rule is needed you should first carefully
consider it. Is it really needed? What might the consequences be
of implementing it? If you still feel it is justified and can
provide good reasons then make a topic in the forums for the
admin team to look at. There it will be considered and discussed
and a decision will be made.
>
> Regards
> MrMan...
>
--- End Quote ---
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