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       An hour away from the brand’s
   DIR By: Muslima Akter
       Date: September 2, 2023, 11:18 pm
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       For an on-the-ground view at how this process works, we visited
       the Rivian Service Center about only factory in Normal, Illinois
       (and thousands of miles from corporate HQ in Irvine,
       California). It took months of asking and multiple phone calls
       to convince Rivian to let us inside. With what it has been
       through since launch, that’s not surprising. But what I found
       made it clear that the brand is indeed making uniquely
       beautiful, high-tech vehicles for eager customers—even if some
       first-time EV owners aren’t totally sure how they work.
       Service Center or Gen Z Hangout? Customer lounge at Rivian
       Service Center Customer lounge at Rivian Service Center (Credit:
       Emily Dreibelbis) The building occupies a lot that's slightly
       smaller USA Phone Number Data
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       than a football field. Its
       cold, modern exterior quickly melts away as soon as you enter
       the waiting area—or customer "lounge"—where you're greeted by
       books, puzzles for the kids, coffee, plants, and a trendy pastel
       color scheme. On the Main Service Floor Rivian service center
       (Credit: Emily Dreibelbis) The main area is a well-lit room with
       clean floors, tall ceilings, and a quiet atmosphere. There is no
       grease, and no dirty towels laying around. EV maintenance
       doesn't involve oil changes (there is no gas engine), and the
       most sophisticated EVs, like Rivians, also balance software
       fixes with traditional hardware tune-ups.
       [img]
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       Technology has its tentacles in every part of the vehicle, which
       dictates its handling, wheel height, battery performance, and
       overall functioning. That means when a car comes into the shop
       for service, the team runs a diagnostic test to determine if
       it's a mechanical problem or software issue. For the latter, the
       service center has an online ticketing and chat function to
       connect with a software engineer who can fix the issue in that
       specific vehicle. Rivian dash screen The dash screen and front
       seats are the same for both the R1T and R1S (Credit: Emily
       Dreibelbis) Maintenance also happens outside the shop via
       over-the-air software updates and ongoing bug fixes. "Usually
       when you buy a car a year later, it's more advanced than the
       previous version, but all Rivians have the same software," says
       Andrew Schamaun, a delivery mobile operations manager at the
       service center. Rivian's last OTA update in 2022 contained 34
       updates.
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