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#Post#: 22518--------------------------------------------------
Call Centers
By: Chiprocks1 Date: September 4, 2013, 1:17 pm
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The original title of this thread was going to be called
"Welcome to tech support, how may I help you", followed by F*CK
YOU!!!
I seriously hate this sh*t. Why do companies farm out call
centers to 3rd world nations which employ people that don't even
have a basic grasp of the English language? I get that they are
using the cheapest labor on the planet, but don't you think it's
going to reflect poorly on the company if they don't even have
standards for basic English and a knowledge of some sort
regarding whatever product you are calling about?
Here's my story that just happened. I literally got off the
phone right now and came directly here to start this thread
because I need to vent. I hate eBay for a lot of different
reasons, but one that is near the top is "tech / customer
support" that they have. In my case, I found that another Seller
basically copied and pasted my Item Description into his own. I
spent time and research to get it down pat that best sells my
item and this dick comes in and swipes it as his own. Not a
problem, it's expected and it happens all the time.
My problem is that nothing gets done about it no matter how many
empty promises 'Tech Support' likes to dish out. Clearly I have
dealt with this problem before. It's almost second nature in how
often it happens. So, I call 'Tech Support' to tell the operator
my problem and give her the other sellers Item Number and my
Item Number so that they can compare and see that there is a
clear swipe going on.
Her response was that I had to manually go in and report them
via their page. I explained that there are NO OPTIONS that fit
my specific complaint and that she needs to log it in herself so
that we can proceed with getting this problem resolved. Now all
of this was said within the first 5 minutes of the conversation.
She refused to take anything down on her part that she would
"walk me through the manual process". So, she does just that.
Roadblock. No options.
Her response: "Um, let me place you on hold for 2 minutes while
I figure this out".
She returns 5 minutes later.
"Okay, lets try another way".
Ma'am, there is no other way.
"If you go to page blah blah blah....."
Fine, have it your way. You're just going to look like an idiot
5 minutes from now.
Fast-forward 5 minutes.
Her response: "Um, let me place you on hold for 2 minutes while
I figure this out".
She returns 5 minutes later.
"Lets try one more way okay"
Are you f*cking serious?
"If you go to page blah blah blah....."
5 minutes later she excuses herself to check on other options.
She returns 5 minutes later.
"Okay, I have come to the realization that you don't have the
option that best suits what you need done. So, I will personally
take down the information you gave me and note that the other
seller, blah blah blah....."
This is where I really lose my cool and start asking her to
explain herself why she chose to waste 35 minutes of my time and
I ask her point blank why she didn't take the information I gave
her within the first 5 minutes of the conversation. She had no
legitmate response. She kept trying to turn it around that doing
it "this way" will help members in the future. I told her "this
way" has been the status quo for the past 2 years, since the day
I started selling on eBay. So she starts running off excuse
after excuse, blah blah blah. None of them making a bit of
sense.
Why do companies continue to employ dumb, stupid people that
can't communicate with others and know very little about "tech"
stuff on their end. How come it's up to me to "train and or tell
them such and such method doesn't work or even apply"?
F*ck! I'm beyond mad. I'm furious. And you wonder why they get
so much sh*t.
Rant over...........
#Post#: 22522--------------------------------------------------
Re: Call Centers
By: Mac Date: September 4, 2013, 1:25 pm
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Rant on my dear man, it will do ya good. I hear ya.
I've not run across your situation, but believe me, when I hear
others say, yea, you need to call Help Desk, my spine usually
goes numb.
#Post#: 22538--------------------------------------------------
Re: Call Centers
By: Neumatic Date: September 5, 2013, 2:01 am
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I had to work volunteer for a call center thing in college in
order to get class credit. So technically it's not
volunteering. Also, I accidentally slept in and forgot to do
it. And you know what? And if you think THOSE guys are tough
on the phone, just TRY talking to me when I don't WANT to
concentrate (I'm not that great on the phone on my best days).
#Post#: 35685--------------------------------------------------
Re: Call Centers
By: Mac Date: September 25, 2015, 3:18 pm
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[glow=red,2,300]The First Help Desk Call [/glow]
HTML https://www.youtube.com/watch?v=0eIFoz-Tjf8
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