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       #Post#: 78--------------------------------------------------
       Recording calls in a call center 
       By: Md Raihan Date: September 14, 2023, 5:32 am
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       Is becoming more and more common and, according to experts,
       something essential for its proper functioning. Today we touch
       on several of the key aspects of call recording , its legal
       aspects and the usefulness of doing it. If you have a call
       center or customer service, you should consider its
       implementation. Is it legal to record calls? Yes, it is
       completely legal, although you ne to meet some requirements. It
       is essential that you warn about the possible recording of the
       call . This action can be carri out by a pre-record message or
       by the agent himself with each of the clients.
       To have a data system adapt to the Phone Number List
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       LOPD or Organic Law on Data Protection .
       How the calls are sav, where and for what purpose the calls are
       record are some of the adaptations of this law that you will ne
       to be able to carry out this action. What are the advantages of
       Once the previous point is solv, you will only have good news
       regarding the recording of calls. This data is very valuable and
       can be us for countless things in almost any company. Improve
       quality: the most notable advantage you will get will of the
       services you offer. You will have a recording of each call with
       different agents, which will allow you to evaluate, find errors
       or even use AI programs to break down each word and tone of the
       client.
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       Training: when you have to train new agents you will have hours
       and hours of conversations, questions, answers and witty outings
       from your agents. Everything will be easier when it comes to
       testing new workers. New doors: implementing call recording in
       your call center can open many doors for you. This system is
       mandatory to be able to sign documents over the phone or hire
       certain services. You can open new business avenues. Recording
       calls in a call center is, in 2022, one of the things that you
       should consider. It is easy, cheap and its advantages are count
       by dozens.
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