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#Post#: 2130--------------------------------------------------
Returning a Faulty TV to Argos
By: Dr Z Date: June 25, 2019, 2:38 pm
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I recently bought a cheap TV from Argos, Which at first seemed
like a bit of a bargain. (£299 for 4k/HDR Smart TV) ...and to
be fair, it did perform quite well visually for a couple of
weeks, Audio was a different matter, but I was almost expecting
that.
Anyway, just over two weeks later it is really annoying me,
Pretty much all the functionality is accessed through a "Home"
menu, and this menu only opens when it feels like it! I know the
remote is fine, as all other buttons work as they should, and
even using the remote app instead of the IR remote gives the
same problem.
... So, its going back
Trouble is, I have already binned the packaging, I am assuming
that because it is a faulty item, this will not be a problem?
I have a vague recollection that even if it were dubious
legally, Argos are pretty good with this kind of stuff? But I
think legally packaging is not a requirement with a faulty item?
Just thought I'd post on here on the off chance any of you have
had a similar experience?
My schoolboy error was thinking a "Hitachi" TV was made by the
same Hitachi that I trusted in the 80's/90's ;D I suppose he
price should have rung alarm bells, But these are made in Turkey
by "Vestel" apparently, ...which aren't particularly awful, but
they aren't Hitachi, or Panasonic like you think you are buying.
Ah well, live and learn.
#Post#: 2135--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: dirtyvest Date: June 25, 2019, 2:48 pm
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Not 'similar' but I have never had a issue returning to Argos,
they have always been very good. Sometimes they have sent for
repair depending on what the issue has been or length of time
I've had in, but in general their CS has been something I
couldn't fault. That said, I've always just wanted a replacement
rather than a refund, so that may change their mindset possibly.
Loads of branded names have now become 'own brands'...
discovered this when buying a bike too a few years back, names
that where synonymous with 'quality' where now one of 2 or 3 big
names now all owned by one company, names just maintained on the
bikes to justify charging more. And with TVs etc even some of
the brands we can still trust still have models that are generic
using vestels etc from what I gather so you always have to
research a bit more than you think.
#Post#: 2139--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: Dr Z Date: June 25, 2019, 2:59 pm
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Oh, I'd be happy with a fully working replacement. I think I am
entitled to a replacement or a refund (at their choice) rather
than a repair as its under 30 days, but not sure?
The only thing I ever got replaced from Argos was a desk fan,
and that was an amazing experience, they didn't even look at the
receipt! simply spotted the their 7 digit part number on the box
and said "ah, thats fine"
I am hoping they will be equally as helpful here, but you know
the problem with intermittent faults - I bet I just won't be
able to replicate it for them ;D
#Post#: 2162--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: Dr Z Date: June 26, 2019, 9:57 am
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Well, that was a bit of a nightmare.
The young lady at Argos plugged the TV into the mains, and asked
me what the fault was. I explained the fault. She pressed the
Home button a few times, and told me there was no fault! I
explained that this was intermittent, and far more likely to
occur if there was actually a program on the screen, but she was
unable to replicate this, as she had no source to connect to.
(In my eyes, this is not my problem) however, she did connect to
the Shops Wifi ..and the TV connected to the network, but still
insisted no internet was available.
She told me that as she could not replicate the fault, she could
not take it back. I asked to see the manager at this point, and
it turned out she was the manager.
At this point I must confess I was starting to get a little
angry.
She then phoned their tech support, and they tried to palm me
off with all kind of explanation, including
1) The Remote was faulty/ Dead Batteries. (So why is the fault
the same whether used with the IR Remote, or the Wifi Smartphone
app?_
2) My Router was faulty. (So why does it occur on Sky?)
3) My Sky box was faulty (rubbish, it happens on every source,
and built in apps)
4) The TV was working fine, but the Home menu (the portal to
every single setting on the TV) isn't supposed to work on HDMI
connections. (So, how come it does work occasionally)
They then concluded that I must take the TV home, and they would
send out an engineer to try and replicate the problem, and
repair the TV if applicable. I came very close to kicking off
at this point, and starting talking about the Sale of goods act,
the fact it was not fit for purpose, that I am not obliged to
accept anything other than a replacement or refund as I had only
had it for 15 days and it was clearly faulty, and I told her I
was recording our conversation from this point on.
The manager went off and had a chat with the Tech Support. And
they came back and said they were prepared to exchange it, but
not refund me.
Now, while I said I was happy to accept an exchange, at this
point I was starting to wonder if I really wanted a TV from
these people! But I calmed down, and decided to quit while I
was getting somewhere, and took the replacement offer.
The one I took back was this
HTML https://www.argos.co.uk/product/8477116
..Instead I picked this one, and SO glad I did, It's 10x the TV
the Hitachi was, and I am amazed you can get this much TV for
£300!
HTML https://www.argos.co.uk/product/8193713
#Post#: 2168--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: dirtyvest Date: June 26, 2019, 10:24 am
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I got a Hisense years ago (it has since died) and even back then
it was a great TV for the money, they seem to get popular
reviews all the time now.... 50" HD, smart and 4k for little
more than I paid for my son's 40" Panny (not smart) is pretty
impressive
#Post#: 2169--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: Dr Z Date: June 26, 2019, 11:36 am
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Yes, its funny. Hisense is a name I'd never heard of, and to be
honest had I not had this experience I would have dismissed it
as "cheap crap", ...but then I thought Hitachi were a safe bet
too.
Like you say, reviews are generally favourable though, and I
noticed in lots of the reviews for my crap Hitachi, folks were
suggesting the Hisense was better value. The Hitachi seemed to
fall at every hurdle but the Picture quality, which was nice.
But awful sound, incompatible with Rev 9 Sky Remotes, slow
OS.... Whereas this Hisense is as good on all fronts as the
Samsung it is replacing.
The take home lesson for me, is to forget all I thought I knew
about brands.
#Post#: 2183--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: doc Date: June 26, 2019, 3:57 pm
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Used to work in TV trade ( tv engineer) the packaging was an
orderable spare just like any other part and usually had a price
tag of £15 , so wouldn't be surprised if they billed you for
that.
I never ever bin any packaging for electrical items until I get
rid of it
Hisense where a Sharp company , but they had a falling out when
Sharp claimed they put there name on shoddy TVs.
Cant beleive they didnt replace it though and offered to send
an engineer, average cost of an engineer visit is aroun d £150.
Just film the problem and show them , also try and get a mobile
in shot that looks at the end of your remote , this will show
the IR led blinking and the TV not responding , look at the
remote through a phone camera and you'll get what i mean ( you
probably already know)
#Post#: 2184--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: Dr Z Date: June 27, 2019, 1:00 am
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I understood the packaging would be an issue for any other kind
of return other than a faulty item? I would normally keep it,
but on this ocassion I binned it as I simply didn't have the
space for it.
Anyway, all done now.
I was kind of appalled as the type of "straw clutching" from the
tech support, trying to blame every possible aspect of user
error, or other equipment. Each time I was able to kill their
suggestions dead, and each time this led to the tech support
girl putting me on hold and speaking to her supervisor.
I suspect an engineer visit would have gone one of two ways,
either the fault would occur while he was there (Pretty sure it
would) and he'd call Argos a bunch of numpties and tell them it
needed to go back, Or sods law says, when you have an
intermittent fault, it never occurs while the engineer is
present! In which case I would have been lumbered with a TV
that just doesn't work.
Had the TV been more than 30 days old, I would have swallowed
that possibility, but I understood the legal position was that
before 30 days is up I had the right to reject. Argos knew this,
and it was only after I asserted this a couple of times they had
a little chat and played ball.
HTML https://www.which.co.uk/consumer-rights/advice/how-to-get-a-faulty-product-replaced-or-repaired
Reading between the lines, I suspect Argos have had a lot of
these TV's back, all with variations of the same faults, plus
many because of the general poor quality of the TV (The customer
is perfectly entitled to reject for a refund within 30 days on
this basis alone, although then, perhaps the packaging becomes
an issue) - Perhaps this was their beef? They thought I was
making up the fault to account for the lack of packaging?
#Post#: 2198--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: dirtyvest Date: June 27, 2019, 10:41 am
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That's a shame it was headache as I've never had returns
issues.... altho a £90 tablet probably attracts a different
response to a £300 TV. And I guess in retail you always get the
odd jobsworth who takes any return as a personal slight against
their own character and will fight you to the hilt to defend
'their' position
#Post#: 2228--------------------------------------------------
Re: Returning a Faulty TV to Argos
By: Trident Date: June 28, 2019, 12:27 pm
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That,s an awesome TV for £300! :o
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