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#Post#: 161--------------------------------------------------
Business and personal qualities of an account manager
By: Rasel Rasel Date: September 16, 2023, 4:08 am
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After confirming that you have identified the problem, present
the solution that the customer needs to understand the target
audience for their business. I would love to help you, Mr.
Rodolfo. Here we have a tool that will help you capture
information from your website visitors. Present the benefits.
And finish by scheduling a second conversation, a visit or
closing the sale. Example : Hello, can I speak to Marcela
Oliveira ? Hi Marcela , I'm Júlio from the company Ingles Para
Vida Toda. I'm calling you because I need to know something:
have you ever thought about taking an English course.
Here again you open a path. If the answer is yes , follow the
normal flow, but if it is no , ask more questions to try to
qualify the customer. Marcela , I believe I can help you in a
very simple way. Do you have Phone Number List
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minutes for us to talk? If yes ,
present the benefits and if no , ask when you can get in touch.
Example : Hello, can I speak to Luciana Andrade ? Hi Luciana ,
nice to meet you! This is Douglas from MTE Marketing in Social
Media. I saw that you entered our website. Are you able to speak
at the moment? If the customer is really interested, continue
the conversation.
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Excellent! Luciana , I'm calling you because I have an excellent
opportunity. Are you interested in learning more about digital
marketing ? Gradually ask questions to qualify the customer.
Luciana , I have exactly what you need here. I believe it will
help you with your goal. Introduce the service and talk about
the benefits. At this point, present the value of the investment
and, if there is a negative, offer a discount, bonus or
differentiated payment. These were some examples of scripts to
help you when selling over the phone.
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