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       #Post#: 9--------------------------------------------------
       Speak clearly and concisely
   DIR By: Abu raihan
       Date: September 5, 2023, 4:54 am
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       Mandatory fields are marked with * 11 keys of "telephone
       etiquette" for 'call centers' Feb 8, 2023 | Call centers | 0
       Comments You may have never heard the term “ telephone
       etiquette ” in reference to a call center . You should not
       confuse it with a certificate or rule, as it is more related to
       the term "dress etiquette". In contact centers it is used to
       refer to the rules established by the call center itself to
       communicate, addressed to the agents.
       What is phone etiquette? It is a set of Phone Number List
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       rules that are set in a call center to
       determine the tone, words, phrases and level of education when
       talking to customers. This "label" allows, regardless of the
       agent that responds, to do so in the same way as the previous or
       following one. Not to be confused with “call center
       script”. This focuses on how to direct the conversation ,
       what answers to give and where you should focus the call with
       certain customer actions. 11 Keys to Telephone Etiquette Of
       course, a number of guidelines have been established over the
       years that work better than others.
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       Each call center is free to "build" its telephone label based on
       its public, product and company image. 1.- Answer calls before
       the third tone 2.- Introduce yourself immediately before any
       type of conversation. Use the loudspeaker only when necessary
       5.- Listen actively and take notes of the conversation 6.- Use
       cordial and friendly language 7.- Be cheerful and energetic 8.-
       Ask before putting a call on hold or transferring 9.- Respond
       honestly if you don't know the answer to a question 10.- Take
       into account the volume of your voice.
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