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#Post#: 7242--------------------------------------------------
Server status atm...it seems we are up
By: guest215 Date: December 30, 2015, 6:17 pm
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There are issues atm.
If you received errors and aren't able to provide me with
information it makes it difficult to troubleshoot.
I can't always find the answer just from an explanation and only
questions so please check the below link (post) out and if it
proves problematic let me know a good way to explain so you can
understand it easier; an educated player base helps immensely!
HTML http://kamcraft.createaforum.com/h0tr0d's-helpful-hints/outputlog-txt/
I try to keep everyone apprised on the forums as best I can.
Again if you have a better way to place information in one
location let me know. This is the least complicated logistically
for me.
#Post#: 7243--------------------------------------------------
Re: Working on server atm
By: guest215 Date: December 30, 2015, 6:31 pm
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Now the server isn't listing, gah! Be a shame if they let us
submit tickets as anything except "normal"
It's entirely possible the issues have resided with the host;
hopefully someone responds in a timely fashion.
h0tr0d
[quote]Show more details
Sent on 12/30/2015 7:33 PM
Server won't list and dashboard not available.
The server won’t show in the server lists and the Dashboard is
unavailable.
How do we submit tickets as critical?[/quote]
#Post#: 7244--------------------------------------------------
Re: Working on server atm
By: guest215 Date: December 30, 2015, 6:49 pm
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Right now we are waiting on them to answer the support ticket.
In the meantime you're welcome to go on my test server
69.12.68.194:27410
pword: h0tr0d
and test out, most mods are there.
If you find errors it can help!
Again, while I want to help, this server is not merely another
forum to use to ask me questions answered here.
#Post#: 7245--------------------------------------------------
Re: Server status atm...we are waiting on host support
By: Vadim Date: December 30, 2015, 7:06 pm
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Who is "them"? Also, how long does this sort of thing usually
take? Just need to know if I should wait around or go to sleep
:)
#Post#: 7246--------------------------------------------------
Re: Server status atm...we are waiting on host support
By: guest215 Date: December 30, 2015, 7:10 pm
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Only you can answer the last question.
For some reason our host just ran an update which means theyre
idiots and maybe wiped us.
Someone log in and let me know please.
#Post#: 7247--------------------------------------------------
Re: Server status atm...we are waiting on host support
By: Vadim Date: December 30, 2015, 7:18 pm
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Everything seems fine to me! :)
#Post#: 7248--------------------------------------------------
Re: Server status atm...we are waiting on host support
By: guest215 Date: December 30, 2015, 7:23 pm
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They had the bright idea to restore all our .xmls to vanilla as
their *fix*; I await with bated breath.
#Post#: 7249--------------------------------------------------
Re: Server status atm...it seems we are up
By: guest215 Date: December 30, 2015, 8:01 pm
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[spoiler][quote]h0tr0d
Show more details
Sent on 12/30/2015 7:33 PM
Server won't list and dashboard not available.
The server won’t show in the server lists and the Dashboard is
unavailable.
How do we submit tickets as critical?
Tracy
Show more details
Sent on 12/30/2015 8:04 PM
Hi for what server is this issue happening both dashboards look
active?
h0tr0d
Show more details
Sent on 12/30/2015 8:12 PM
The Dallas server. Someone just ran an update on it and it and I
am checking to see if they wiped us.
The dashboard being active does not translate to the server
listing; have had this happen to us multiple times the past 2
months.
h0tr0d
Show more details
Sent on 12/30/2015 8:22 PM
Did someone update our server as a “fix”? Because it reverted us
to vanilla files and now there are quite a few errors to
resolve.
Jeff
Show more details
Sent on 12/30/2015 8:25 PM
Hello h0tr0d,
I validated your server, but I did not install Alloc’s fixes.
Jeff
Show more details
Sent on 12/30/2015 8:38 PM
I looked at your server’s output_log and saw that there were
issues in your server files that were causing your server to not
load properly, I believed that it was file corruptions. Did you
have custom files?
h0tr0d
Show more details
Sent on 12/30/2015 9:01 PM
I would appreciate if in the future our files not be reset
without asking me first.
Errors as a result of custom items can result in a NullReference
error when players try to join; however, this will not prevent
the server from starting or showing in the server list. The
players will try logging in and get a Nullrefereceerror which
can be resolved with editing the .xmls or deleting a player
profile (if the player had a custom item which cannot be tracked
down).
I have been modding for quite a while and only adjust .xmls,
keep backups of everything, and while I am not all-knowing, I
have a good handle on Nullreference errors and how to fix things
on the fly.
I believe we have had 2-3 instances from Nov-Dec where the
server stopped listing and the Dashboard would not let me use
the restart/stop/start buttons and it was never a modified .xml.
Validating files and resetting .xmls can cause havoc and
necessitate a complete wipe on a server that is heavily modded
as custom items/bocks/entities can exist in abundance. This is
why I ask for a consultation if it is deemed necessary; again
though, these Nullreference errors are easily trace-able and
rectified from my end.
Thanks for your time and understanding,
h0tr0d
P.S. It seems every ticket is filed as “normal”. is this because
people abuse the “critical” category? If not, what am I doing
wrong in being unable to classify it as anything except normal?
[/quote][/spoiler]
#Post#: 7250--------------------------------------------------
Re: Server status atm...it seems we are up
By: guest215 Date: December 30, 2015, 8:02 pm
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As a reference (it isn't my end):
[spoiler][quote]h0tr0d
Show more details
Sent on 12/12/2015 11:29 PM
Server down cannot start
Chicago-based server crashed and The dashboard will not load for
me to restart.
Where the hell is the option to make this critical versus
normal?
h0tr0d
Show more details
Sent on 12/12/2015 11:40 PM
The same exact issue I reported 2 days ago, the Dashboard is not
loading.
Attachments
dashboardnotloading1.png
Jose
Show more details
Sent on 12/13/2015 3:25 AM
We are currently experiencing a large DDoS attack on this
server, we are working to resolve the issue with our upstream
provider but it could take up to 8 hours to resolve.
Please let us know if you have further questions or concerns.
h0tr0d
Show more details
Sent on 12/13/2015 3:42 AM
Does the server have protection? It seems no coincidence it
happens just at the time we have a major release in 7 days to
Die.
And is there any way of finding the culprit?
h0tr0d
Show more details
Sent on 12/13/2015 9:21 AM
and was there something which prevented victims from being moved
to another server?
Jose
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Sent on 12/13/2015 10:14 AM
Hi h0tr0d,
We have many servers in Chicago and only 3 out of hundreds where
attacked yesterday.
We do not have DDoS protection in chicago, but do offer
protection in New York, Dallas and Germany.
If you would like to move to one of these location this can be
done free of charge.
Your server should be running correctly now, please let us know
if you have any further issue or have further questions.
h0tr0d
Show more details
Sent on 12/13/2015 1:49 PM
Yes. Dallas please.
Craig
Show more details
Sent on 12/13/2015 2:37 PM
We can start the transfer right away if you’d like. Is it ok to
start on it now?
h0tr0d
Show more details
Sent on 12/13/2015 2:41 PM
will the server need to come down?
Craig
Show more details
Sent on 12/13/2015 4:26 PM
Yes, the server would need to be stopped in order to transfer
it. If you’d like to do the transfer later tonight when the
server is less active, you can respond when you’re ready for the
transfer to begin.
h0tr0d
Show more details
Sent on 12/13/2015 4:40 PM
yes, later tonight when less r on. I’ll update the ticket then.
Tracy
Show more details
Sent on 12/13/2015 6:18 PM
sounds good let us know :)
Brad
Show more details
Sent on 12/13/2015 6:28 PM
I am responding to your ticket now so that it does not show in
our queue. Please respond when you are ready for the move, and
leave the server offline when you respond so that when we reach
your ticket we can work immediately.
h0tr0d
Show more details
Sent on 12/13/2015 9:17 PM
OK, we are ready.
h0tr0d
Show more details
Sent on 12/13/2015 11:34 PM
Should we try again tomorrow instead?
h0tr0d
Show more details
Sent on 12/13/2015 11:44 PM
I brought the server up merely because this was killing our
uptime statistic; it is clear and can be shutdown at will.
h0tr0d
Show more details
Sent on 12/14/2015 3:13 AM
I’m bringing my players back online; I was told tonight and I
will try again tomorrow. I’m not staying up all night keeping my
players locked out.
Christopher
Show more details
Sent on 12/14/2015 9:13 AM
Hi h0tr0d
we are sorry for the inconvenience that was caused as our
Technicians waited for your response last night and did not see
your response. When you are ready and so are your players let us
know when you would like to try again.
h0tr0d
Show more details
Sent on 12/14/2015 2:14 PM
Ah. I figured it is because everyone went to bed, the time
between responses is usually 7 hours, or in this case, 13.
Can this be done anytime soon? I will want a heads up for my
players.
h0tr0d
Show more details
Sent on 12/14/2015 2:20 PM
And will this transfer all our files or do I need to do that
manually?
Craig
Show more details
Sent on 12/14/2015 2:21 PM
We can do this for you now if you’d like. :)
h0tr0d
Show more details
Sent on 12/14/2015 2:25 PM
Ok, backing up files now. I’ll respond shortly.
Craig
Show more details
Sent on 12/14/2015 2:32 PM
Sounds good.
h0tr0d
Show more details
Sent on 12/14/2015 2:49 PM
OK, ready.?
h0tr0d
Show more details
Sent on 12/14/2015 2:51 PM
server is offline and ready
Craig
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Sent on 12/14/2015 2:55 PM
Alright, I’ll start the transfer now. I’ll respond here once the
transfer is complete.
Craig
Show more details
Sent on 12/14/2015 3:19 PM
Server transfer complete. The new IP is 69.162.77.66, all ports
are the same.
Let us know if you need any further assistance. :)
h0tr0d
Show more details
Sent on 12/14/2015 3:34 PM
Thank you, working fine.
h0tr0d
Show more details
Sent on 12/14/2015 3:35 PM
Sorry, can close.[/quote][/spoiler]
#Post#: 7251--------------------------------------------------
Re: Server status atm...it seems we are up
By: guest215 Date: December 30, 2015, 8:03 pm
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[spoiler][quote]
h0tr0d
Show more details
Sent on 12/14/2015 9:40 PM
LA> dashboard unavailable.
The dashboard for my L.A. server is not use-able. Refreshing
does nothing.
Tracy
Show more details
Sent on 12/14/2015 10:23 PM
I have corrected the issue dashboard should be working now.
h0tr0d
Show more details
Sent on 12/14/2015 11:26 PM
Thank you. What causes this?
Jeff.S
Show more details
Sent on 12/15/2015 9:04 AM
Hello ,
Tracy is offline right now , The panel probably just needed a
reboot of the program that runs it . I cant say for sure being
as i did not work on it .
If you need anything , just let me know .[/quote][/spoiler]
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