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#Post#: 1116--------------------------------------------------
X Called Yesterday - Didn't Like My Answers
DIR By: Generic
Date: August 7, 2026, 11:02 am
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X called me last night... and really weren't happy with my
answers. And I don't care.
X: I see you have single nights available, but they are marked
as 2 night minimum. When in the next availability that you have?
Generic: Well. That's near the end of the month. We don't sell
single nights.
X: Well, how about changing you cancellation policy for
September and October to allow 48 hour cancellation to encourage
more people to book
Generic: No. It's non-refundable and that's all we offer you.
You want to offer refundable, do it on your own dime, like BK
does. My policy is non-refundable on all OTA reservations.
X: How do we send high demand date requests?
Generic: Email. As we have always told you. We hate phone calls.
Everything in email. Requests, bequests, death notices, requests
for picture of us for your dart board... all in email.
Sent me an email to recap it. It looks like he dictated it.
Mangled the business name, the email address, everything. Oh and
the new surprise... called in French from a Mexican phone
number.
I am NOT in the business of making things easy for them, because
they really don't care about me at all. We asked them to not
discount and to honour the parity clause, they said they can do
it since they are taking it out of their commission... we
removed the dates and discounts from them. Two can play these
games.
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