DIR Return Create A Forum - Home
---------------------------------------------------------
Innsane - The Independent Innkeeper Forum
HTML https://innsane.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: General Discussion
*****************************************************
#Post#: 919--------------------------------------------------
Cancel that reservation I made a few hours ago
By: Arks Date: August 14, 2025, 3:24 pm
---------------------------------------------------------
This morning I went through my emails in the order received, as
usual. Saw that a new reservation came in for tomorrow night. I
programmed his door key code in the lock and emailed his code
and arrival instructions.
Then I went back to the emails and, farther down the list I
found an email from the new reservation, wanting to cancel it.
He said, "I’m aware that I booked it inside the cancellation
period. I’m willing to pay the $25 fee."
His "willing" made me mad, because according to the cancellation
policy, canceling the day before arrival means you owe the whole
amount.
But of course I caved in after thinking about it, charged him
the $25 cancellation fee, deleted his door code, and moved on
with life. But it just irks me to break the rules. As we have
said many times, though, rules must sometimes be flexible.
#Post#: 926--------------------------------------------------
Re: Cancel that reservation I made a few hours ago
By: Generic Date: August 23, 2025, 1:14 pm
---------------------------------------------------------
We usually give them a 4 hour window. But we also no longer
offer same day reservations... because if you fail to plan, you
plan to fail.
#Post#: 927--------------------------------------------------
Re: Cancel that reservation I made a few hours ago
By: gillumhouse Date: August 23, 2025, 5:44 pm
---------------------------------------------------------
I also do not allow same-day online reservations I might not be
here. Only phone reservations possible (maybe) same day.
#Post#: 928--------------------------------------------------
Re: Cancel that reservation I made a few hours ago
By: JimBoone Date: August 24, 2025, 4:48 am
---------------------------------------------------------
Like Generic and Gillum our online system does not do same day
bookings. Our system charges a $10 fee at booking with balance
due when you enter the 7-day cancelation period. Guests know
that they lose the $10 fee if they change their mind. I don't
know that an immediate cancel would bug me that much as I
haven't turned away other guests.
#Post#: 933--------------------------------------------------
Re: Cancel that reservation I made a few hours ago
By: Generic Date: August 30, 2025, 8:08 pm
---------------------------------------------------------
If they want same day and call us and they are incredibly nice
that we allow it, we will give them a specific date in the
future to use to make the reservation and then manually move it
for them. We don't want to have to enter all those data. Or we
will make it and send a CC link, which takes the address
information for us.
But you REALLY have to impress us, to make an exception.
*****************************************************