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#Post#: 590--------------------------------------------------
Just when you think you’ve heard it all
By: Thebeachhouse Date: July 23, 2024, 6:53 am
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Doorbell rings around 6:30. Woman identifies herself and I
recognize her name. I said, “you were supposed to be here
yesterday.” She was the no show from the day before. A one
nighter. She says she’s here now and I tell her we are full.
It’s two women but the one is doing all the talking.
She had asked to move her reservation through a note from book
ing dot com. We said no because we had no rooms to offer. She
didn’t cancel, just came when she wanted to.
I called five other inns and finally found one with a room -
$100 more per night than ours. Sent her on her way.
I did tell her that I wouldn’t refund her for the no show. I
said, “if you return an item to the store, I can put it back on
the shelf, but I can’t do that here, I can’t resell a night in a
room that is in the past.”
She noticed a self checkin note on the desk waiting for the
guest to arrive. She suggested I just give her that room and
kick out the not-yet-arrived guest. :o
#Post#: 591--------------------------------------------------
Re: Just when you think you’ve heard it all
By: gillumhouse Date: July 23, 2024, 8:17 am
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Not surprised at all. IF for not other reason, she owes you for
taking the time to find another accommodation. Many people (not
the normal B & B patrons) think that a bed & breakfast is so
starving for business that whatever works - they are doing us a
favor to book with us. The tidbit that she was a B.con guest
says it all.
#Post#: 592--------------------------------------------------
Re: Just when you think you’ve heard it all
By: Arks Date: July 23, 2024, 9:08 am
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[quote author=Thebeachhouse link=topic=101.msg590#msg590
date=1721735596]
She didn’t cancel, just came when she wanted to.
[/quote]
You nailed her, and I'm glad you didn't back down on the missed
reservation. She knows now that she can't always push her way
through situations like that.
I had a sort of reverse situation several years ago. We arrived
at a hotel to check in, and they had made a mistake and
double-booked our rooms, and they were full for the weekend.
They said we'd have to go somewhere else.
I said, we are here first, why are WE the ones who have to
leave? Let the other people go looking for a room. You have time
to contact them and let them know they have no room. Luckily, we
got the rooms.
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