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HOW TO STAND OUT
By: IMPACT360 Date: June 13, 2015, 5:18 pm
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How To Stand Out From The Crowd-
Excellence!
Excellence is the possession of good quality in
an unusual degree. As God’s ambassadors, we
must represent him accurately. Excellence is
doing things right. But before we consider how
to do it right, lets ensure we are doing the right
thing. Excellence in the wrong thing still spells
failure.
DEFINE YOUR ASSIGNMENT
You cannot just be efficient for efficiency’s
sake. We must also be effective. Efficiency is
doing things right. Effectiveness is doing the
right things. Defining your assignment is the
starting point for you to achieve excellence.
State clearly your vision in life or the vision of
your organization. This defines the limit of the
areas in which to achieve excellence as a
person or organization.
DEAL WITH OLD MINDSETS
Some people say that you have to choose
between quality and quantity. This is not true
because the more quality you have, the more
quantity you attract. The more you do things
better, the more you will be patronized.
There is another myth that says you must have
large amounts of money before you can
achieve excellence. The truth is, you need
excellence to attract a large amount of money.
If you will improve on the quality of what you
are doing, your customers will increase; this
translates into more money for you. Do not
ask, “What will this cost us?” Rather ask, “What
will it cost us if we do not do it?””
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WHY EXCELLENCE IS A MUST
Things are changing around us every day. A
person or organization that is outdated cannot
be relevant to a contemporary world. If you
are still making use of your old manual
typewriter when you are supposed to be doing
your work with great speed on a computer, it
may mire a lot of things. We must endeavor to
up-date ourselves with new technologies.
Excellence motivates, especially in an
underdeveloped environment like ours. We
should inspire the people around us by our
actions. Our organizations should be places of
inspiration. What is that unique thing you have
or your organization has that can inspire other
people?
Striving for excellence shows people that we
are serious about our assignment i.e. what we
are doing and encourages them to want to be
part of it. No matter how small a thing looks, if
you have invested quality thoughts in it, people
tend to appreciate and identify with it. Great
works are a result of deep thoughts.
Like begets like. Excellence attracts good
quality; human, financial and material
resources. For example if you work in a bank
and that bank is known for excellent customer
service, i.e. within five minutes a customer has
been attended to; people tend to flock to such
banks. The same goes for supermarkets, salons,
and various companies.
Life is progressive and not stagnant. We have to
jog to maintain our position. If we remain
stagnant, we risk failure. There is no pride in
failure. We must appreciate excellence
wherever it is found. Excellence attracts. We
must strive for it. This is one of the keys to
success in life.
If you run an organization, then make it an
excellence-oriented organization. Look for ways
to continually improve quality in services
offered, events and your facilities.
AREAS OF IMPROVEMENTS
Communication – i.e. your advert materials
must portray excellence.
Customer service – when a service is good, one
person tells a maximum of 5 people. But when
the services are bad, one person tells 20
people. Now only 4% come back to complain
but the remaining 96% speak with their feet.
Creativity- your staff must keep churning in
ideas about how to do things in a better way.
Staff trainings – staffs should be exposed to
world class improvement programmes for
better performance. It is vital to keep learning.
Facilities- The organization’s facilities reveal
what we value and reflect our self-image.
Therefore, the excellence-oriented
organization must thrive for excellence in the
following areas:
The painting of the facilities and landscaping of
the environment. Keep the plants and grasses
well trimmed and all directional signs freshly
painted.
The environment should be well lit, has
comfortable seating arrangements and the
temperature should be well managed with a
cooling system.
The rest rooms should be clean. Visitors may
forget what you say but not the memory of a
foul-smelling restroom.
The appearance of staffs says a lot about your
organization’s priority for excellence.
The excellence-oriented organization invests
money in what people can see. Human beings
are generally motivated and affected by what
they see.
Excellence is more of a process than a product;
a journey, not a destination. We should not
make excellence a one- time goal. The key is
never to stop learning. When you stop learning,
you stop growing. Upgrade from time to time.
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