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       #Post#: 8--------------------------------------------------
       We talk about customization
   DIR By: Abu raihan
       Date: September 5, 2023, 4:51 am
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       If he has to wait, make him pay attention to your news as a
       company. Forget about the music and use a voiceover to tell you
       why you should continue, what's new, or what service might go
       perfectly with your monthly plan. Lastly, a rather revealing
       piece of information: 15% of users who call a call center and
       are unable to answer their questions change brands or products.
       Send comment Personalization in the customer's CX in the call
       center Oct 26, 2022 | Call centers | 0 Comments Scripted
       conversations and manual-based sales are losing appeal to
       contact centers around the world.
       Customers now have other demands when buying and these must be
       addressed from the call center . Today we talk about the
       customization of the CX. CX is the acronym we use to refer to
       customer experience . Improving it is vital so that a user ends
       up trusting your company, purchases the products and does not
       abandon you. Personalize the customer experience through the
       call center The first thing you should keep in mind is that CX
       customization is based on a multichannel experience, so you will
       have to have adapted this point to be able to implement it.
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       What do we mean when. To extract the client's online data in the
       pre-contact phase. Why contact? What problem do you have? Have
       you bought before? With an example you will be able to see the
       importance of personalization and what it consists of. Imagine
       that Pedro has problems with the storage of his smartphone . He
       is very small and has fallen short in a very short time. He
       searches the Internet for how to fix it and comes across the
       blog of your mobile store. In that article you explain that
       storage cannot be expanded and that the best, albeit expensive,
       solution is to upgrade to a model with more memory.
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