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       #Post#: 10--------------------------------------------------
       Whether it is worth
   DIR By: Himon kumar
       Date: September 9, 2023, 5:32 am
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       A good alternative for you is to use a call tracking platform to
       map peak call times in your business With this technology it is
       also possible to know how many calls were missed over a period
       of time And with this data in hand you can analyze the
       recurrence of calls at each time and see if it is plausible to
       extend your service This is how PhoneTrack customers analyze
       call spikes call tracking guide Click to Download the e book.
       Analyze extending your hours Knowing what peak times your
       company s calls have you can weigh up whether it s worth Phone
       Number List
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       increasing the period during which
       your agents will be available to your audience For example let s
       say your company closes at pm After a few days with call
       tracking you identify that there is a increase in calls after
       this time maintaining a high flow of calls until pm.
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       This represents around calls per day that go unanswered Based on
       these numbers you decide to extend the hours with available
       attendants You can put on paper how many more employees will be
       needed to cover that schedule and what will be the cost you will
       invest in this new scheme In another scenario imagine that your
       company closes at pm but that after that time there are no high
       peaks of calls but one or another.
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