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       #Post#: 67--------------------------------------------------
       Western Digital Issues, RMA problems, Service deficiency Thread.
       By: Lion_Heart Date: January 22, 2013, 11:40 pm
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       Hey guys.
       As discussed in the other thread, I am starting this for all
       Hard Disk Drive manufacturers.
       This one is for Western Digital.
       WD Social networking handles :-
       Facebook :
  HTML http://www.facebook.com/westerndigitalindia
       Twitter :
  HTML http://twitter.com/WD_IN
       After having 2 nightmarish experiences with HDD RMA, I really do
       feel we need this thread on one of the most popular community
       forums in India.
       The aim of this thread is to have most of the complaints
       regarding delays in RMA / replacement / poor service experiences
       in one place.
       I will mail this link to Manufacturer and also to couple of
       customer care reps I know.
       What should you Post here.
       1. If you had a bad experience with RMA, post precise details
       including HDD model, RMA number, date of RMA, time taken,
       delays, incorrect information given to you if any etc.
       2. Problems with customer care helpline? Date and time of the
       call, and if possible Name of the representative. In the future,
       when you make the call, first ask for the name of the rep.
       3. Multiple / consistent problem with certain model? Post the
       details and experience here.
       What should you not post here.
       1. No need to post how good your experience was with WD RMA. We
       all know that most of the time everything goes right. This
       thread is for when it does not.
       2. Avoid long debates and conversations here. This is mainly to
       ensure that your problems are in public to be seen by everyone
       and to be indexed on the web. Pointless debates, discussion here
       in this thread will not help.
       I will get the ball rolling with my recent experiences soon when
       I get the time to post details about the same.
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