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#Post#: 115232--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: bees
Date: April 5, 2026, 6:58 am
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BUMP..... Can someone please let me know if this is ok ?
--- Quote from: bees link ---
>
> I have drafted this. Can someone review and let me know if
this is acceptable and sounds good for the case to ruled in my
favour please ?
>
>
>
.................................................................
>
>
>
> Dear Officer,
>
> I would like to clarify the situation. The information and
choices shown to the user upon arriving at the mipermit / Newham
"Renew Resident Permits" page are misleading.
>
> When the page was accessed, the Auto Renewal option was
displayed to the user. The text reads as follows –
>
> Thank you
>
--- End Quote ---
Refined version
Trust you are doing fine.
I am getting in touch to appeal the "Notice to Owner" issued for
PCN number PNXXXXXXXXX. My appeal is based on the following
grounds:
I was hoping that my yearly resident permit gets renewed
automatically without manual intervention. But after receiving
the PCN it appears the auto renewals didn't happen. Upon
investigation during renewing the permit for this year, I have
noticed the following -
1. I reached out to Mipermit Support on 06 February 2026 to
confirm if the Auto Renewal was set up during the renewal
setup/payment I made this year. Received a response on Mar 12,
2026 that auto renewal option is not available for Yearly
renewals which was surprising to me as I believed I set up auto
renewals this year again. Have attached the email comms for your
review.
Video Evidence can be found here :
link / password
2. Further investigation into this, I noticed that the
information and choices shown to the user upon arriving at the
mipermit / Newham "Renew Resident Permits" page are misleading.
If Auto Renewals were only available for yearly permits, this
should have been clearly stated, and the Auto Renewal option
should not have been shown to the user on the landing page
before selecting the duration.
When the page was accessed, the Auto Renewal option was
displayed to the user. I have attached a screenshot for your
reference. The text reads as follows –
"
Auto Renewal
The permit offers an automatic renewal option. Your renewal
payment will be taken 7 days before expiry. To opt in to this,
check the box below. You will be notified by email each time
this happens. You can also cancel the auto-renew function via
your 'Manage MiPermit Newham' option.
"
3. If the choices I selected were to be ignored / not
considered, then the system should have shown an warning or an
error message during the renewal process. In my case, during the
renewal I noticed that this is not happening as well.
So, could I kindly ask that this be reviewed for fairness and
that the PCN be cancelled? Additionally, can the relevant
authorities in Newham and MiPermit please ensure they implement
changes to Newham's MiPermit renewal website/pages so that the
renewal option only appears if the user selects a non-'12
months' option. Furthermore, in 2026, with all the modern
technology available for offering flexible options to customers
and to enable smooth daily operations for the council, Newham's
policy of offering renewals only for non yearly payments is
confusing.
Thank you
#Post#: 115233--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: Grant Urismo
Date: April 5, 2026, 8:07 am
---------------------------------------------------------
I would go much simpler and firmer, along these lines:
--------------------------------
The facts of this case are as follows. On [date] I purchased a
yearly parking permit valid at the location in PCNxxxxxxxxxxx
from the Council's website at [URL]. The website offered me an
option to auto-renew this permit, and I selected this option. I
therefore expected this permit to auto renew on [date], so I was
shocked to receive PCNxxxxxx on [date].
I have since discovered that the Council's policy contradicts
the offer made on it's website, and auto-renewals should not
have been be offered for a yearly permit. The bug in your
website that allows customers to select renewal of yearly
permits persists to this day, as seen in the attached
screenshot.
I believe it is wholly unreasonable for you to fail to renew my
permit after you offered me a permit with auto-renewal and you
accepted payment for a permit with auto-renewal.
I believe it is wholly unreasonable for you not to have fixed
this bug in your website as soon as you were made aware of it.
I believe it is wholly unreasonable for you not to have made
customers who chose automatic renewal of yearly permits aware of
this bug in your website as soon as you were made aware of it.
I believe it is wholly unreasonable and tantamount to fraud for
you to attempt to make a profit from a known bug in your website
by issuing PCNs to customers who had a reasonable expectation
that you would do as promised and automatically renew their
permits.
I therefore believe it would be frivolous and vexatious for you
not to cancel this PCN under these circumstances.
--------------------------------
The words 'frivolous and vexatious' are carefully chosen. The
parking adjudicators rarely award costs against the Council, but
they can do if their conduct has been "frivolous and vexatious".
#Post#: 115263--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: bees
Date: April 6, 2026, 8:02 pm
---------------------------------------------------------
Hello,
Hope you are doing good. Thanks for this. I am fine tuning my
response again based on your response.
--- Quote from: Grant Urismo link ---
>
> I would go much simpler and firmer, along these lines:
>
> --------------------------------
>
> The facts of this case are as follows. On [date] I purchased a
yearly parking permit valid at the location in PCNxxxxxxxxxxx
from the Council's website at [URL]. The website offered me an
option to auto-renew this permit, and I selected this option. I
therefore expected this permit to auto renew on [date], so I was
shocked to receive PCNxxxxxx on [date].
>
> I have since discovered that the Council's policy contradicts
the offer made on it's website, and auto-renewals should not
have been be offered for a yearly permit. The bug in your
website that allows customers to select renewal of yearly
permits persists to this day, as seen in the attached
screenshot.
>
> I believe it is wholly unreasonable for you to fail to renew
my permit after you offered me a permit with auto-renewal and
you accepted payment for a permit with auto-renewal.
>
> I believe it is wholly unreasonable for you not to have fixed
this bug in your website as soon as you were made aware of it.
>
> I believe it is wholly unreasonable for you not to have made
customers who chose automatic renewal of yearly permits aware of
this bug in your website as soon as you were made aware of it.
>
> I believe it is wholly unreasonable and tantamount to fraud
for you to attempt to make a profit from a known bug in your
website by issuing PCNs to customers who had a reasonable
expectation that you would do as promised and automatically
renew their permits.
>
> I therefore believe it would be frivolous and vexatious for
you not to cancel this PCN under these circumstances.
>
> --------------------------------
>
> The words 'frivolous and vexatious' are carefully chosen. The
parking adjudicators rarely award costs against the Council, but
they can do if their conduct has been "frivolous and vexatious".
>
--- End Quote ---
#Post#: 115275--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: tincombe
Date: April 7, 2026, 4:05 am
---------------------------------------------------------
Pl post the complete NTO. Pl leave in everything except the
addressee's details but confirm that it's addressed to you by
name. (the date of issue will allow us to calculate the latest
date of the 28-day period, for example)
Also, do you have a copy of the Res Permit Ts and Cs. I ask
because, for example, if these make clear that annual permits
have to be renewed by the holder and are not auto-renewed then
this would undermine your argument. But if they do not then it
is strengthened.
IMO, as currently drafted your reps omit key references e.g.
their reply to your informal reps, the Ts and Cs. Also, did you
receive their reminder email and how does this process sit
within the Ts and Cs?
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