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#Post#: 110264--------------------------------------------------
NEWHAM - PCN - I thought I set up Yearly Renewals correctly, but
council response tells otherwise
DIR By: bees
Date: February 18, 2026, 8:09 pm
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I was issued an PCN the second day after my yearly permit
expired. Here is the PCN which was issued.
HTML https://i.postimg.cc/Qt8t6710/PCN-Details3123fjiu69.png
I thought the yearly renewals would happen automatically after I
set that up last year. But it didn't renew and I was issued an
PCN. So this time after receiving the PCN, I renewed the yearly
permit on Newham's mipermit website.
ISSUE
HTML https://i.postimg.cc/PxMkRFTb/ftla1-Screenshot-2026-02-19-015427.jpg
HTML https://i.postimg.cc/W37PHfTw/ftla2-Screenshot-2026-02-19-015427.jpg
While renewing I carefully checked again and set up the yearly
revewals. This time what I noticed was that the option for
yearly renewals was presented when I landed on that page and
when I selected the yearly option, auto renewal section
disappeard without any warning ignoring the option I selected
for renewals. There was no warning or alert messages on the
website to let me know that renewal was only available for
monthly payment options either. I thought this was a technical
issue on newham's mipermit website and submitted a informal
representation as below -
******************
Hello,
Hope all is well.
I was of the understanding that auto renewals should take care
of the renewals. Can you please confirm why the recurring
payment was not taken out for renewing my car's yearly permit ?
To check this, I have taken my personal time to validate this
now and I can see that the "Auto renewal" feature is not working
as expected when I tried to set up during this year permit
renewals (after receiving the PCN). As soon as I enabled the
option for renewals and progressed further, the option I
selected disappears(You can clearly see that the complete "Auto
renewal" section disappears). I have presented a video as
evidence for you. Below is the link to access the video. Use the
following password to access the video - <removed it>
<URL removed>
So can I request that -
1. Root cause analysis get completed.
2. This issue gets investigated for a resolution.
3. Fixes/Code changes deployed to resolve the ongoing issue
asap so users are not affected and confused by this issue.
4. Cancel my PCN.
Thank you
******************
My request for PCN review and cancellation was rejected. I am
planning to submit a formal representation. Please check and
advise how I can progress this in the formal representation.
Below is the response from Council -
Thank you for your correspondence received on 13 February 2026
regarding the
above penalty charge notice (PCN). Your comments and the notes
of the Civil
Enforcement Officer (CEO) have been considered.
Your vehicle was observed at 09:48 Parked in a residents' or
shared use parking
place or zone with an invalid virtual permit or displaying an
invalid physical permit or
voucher or pay and display ticket, or after the expiry of paid
for time in Central Park
Road.
You have stated that you believed the auto-renewal feature
should have taken care
of renewing your annual permit and you are requesting
confirmation as to why the
recurring payment was not taken.
You explain that, after receiving the PCN, you checked the
system yourself and
found that the auto-renewal option is not functioning correctly,
as the feature
disappears as soon as you enable it and proceed further. On this
basis, you also
request that your PCN be cancelled.
We have carefully reviewed your comments and the available
evidence; however,
we have not found grounds to cancel the penalty charge.
Virtual permits can be renewed up to 4 weeks in advance.
Although its not obligatory
to send a reminder the council does aim to send renewal
reminders to all permit
holders by email.
In order to do this the council relies on the applicant
providing a correct and recent
email address at the time of making an application for the
permit unfortunately any
incorrect information will result in a reminder not being
delivered to electronically.
Therefore the onus lies with the applicant to renew the permit
in time.
On our system we can see that a reminder email was sent to you
to remind you to
renew your permit on 31/12/2025. We are therefore satisfied that
you were made
aware that the permit was due to expire. The vehicle did not
have a permit at the
time of contravention, therefore the PCN was correctly issued.
We have noted your comments regarding the auto-renewal function;
however,
please be advised that auto-renewal is only available for
monthly permits. You
currently hold an annual residents’ permit, and annual permits
do not renew
automatically. A new application must be submitted each year for
an annual permit to
remain valid.
While you have raised concerns about your experience when
attempting to activate
the auto-renewal option after receiving the PCN, this relates to
the configuration of
the annual permit product rather than a system fault. As annual
permits are not
eligible for auto-renewal, the option will not remain available
when progressing
through the renewal process.
The responsibility remains with the permit holder to ensure that
a valid permit is in
place at all times, and the lack of a current permit at the time
of enforcement meant
that the vehicle was not authorised to park within the
controlled zone.
We acknowledge your requests for further investigation; however,
the circumstances
you describe do not invalidate the contravention and do not
provide grounds to
cancel the Penalty Charge Notice.
In conclusion, having taken all aspects of this matter into
consideration, no
justification for cancelling the penalty charge notice has been
found.
The discounted payment of £55.00 will be accepted in full and
final settlement
if paid not later than the last day of the period of 14 days
beginning with the
date of service of this letter.
You can view evidence of the contravention online at
parking.newham.gov.uk by
selecting ‘View a PCN.’ You will need your PCN number and
vehicle registration
mark (VRM).
If payment is not received within this time, the full penalty
amount of £110.00 will
become payable.
Payment should not be made if you wish to pursue this and want
to make formal
representation, as payment is seen as an acceptance of liability
and will close the
case.
If payment is not received as detailed, I shall assume that you
wish to pursue the
matter and shall arrange for a Notice to Owner to be sent after
the period of 14 days
to the registered keeper of the vehicle so that formal
representations may be made.
Should these be rejected, the registered keeper of the vehicle
will then be offered the
opportunity to appeal to the Environment and Traffic
Adjudicators. I should point out
that, should you decide to take this course of action, after the
discount period has
expired, you will forfeit the right to pay the Penalty Charge at
the lower rate and the
full charge of £110.00 will be due.
******************
#Post#: 110288--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: fraser.mitchell
Date: February 19, 2026, 4:34 am
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That was their reply to your informal challenge, so is what we
on the forum call a "Fob-off" letter. Councils reject virtually
all informal challenges, because they know that over 95% of
people then cough-up to get the discount.
If you're going to take the matter forward to London Tribunals
if necessary, then you need to firm up your appeall text to
demonstrate that the council website is very misleading. If
auto-renewal only applies to monthly permits, is it made very
clear on their website ? If not, then I'd take them all the way
if necessary. Of course you'll have to risk an extra £55.
#Post#: 110514--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: bees
Date: February 20, 2026, 12:57 pm
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First - Thanks for taking your time to respond to this. I find
council very irresponsible and I have seen multiple things where
council aims are only to charge fines and provide sub standard
services. For example this one, what can go wrong with a
automated yearly renewal unless someone expects us explicitly
forget yearly renewals to benefit them ??!!??
Yes, I am going to challenge this outcome with the next
available option which in this case I believe is formal
challenge.
Now what happens next is for me to not pay with in 14 days and
the council sends us a physical letter by post which is called
as "Notice to the owner" ? Can you / someone please confirm ?
#Post#: 110528--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: fraser.mitchell
Date: February 20, 2026, 2:14 pm
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Yes, if you don't pay, they will serve a Notice to Owner on the
name and address on the V5C. At this stage the discount option
is lost, although many councils re-offer it when rejecting
formal representations.
#Post#: 114408--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: bees
Date: March 25, 2026, 2:39 pm
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Now I have received the Notice to Owner. What is the option I
should be selecting for my representation ?
Please let me know.
HTML https://i.postimg.cc/Bnv087m5/n2o-61mar.jpg
#Post#: 114426--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: fraser.mitchell
Date: March 25, 2026, 7:46 pm
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I would say the fifth bullet point, (penalty exceeded....in the
circumstances of the case).
#Post#: 114598--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: bees
Date: March 27, 2026, 7:58 am
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--- Quote from: Incandescent link ---
>
> I would say the fifth bullet point, (penalty exceeded....in
the circumstances of the case).
>
--- End Quote ---
I am sorry, but why would it be this option ? I have gone
throught the list, can it be 7th option - "Procedural
Impropriety", There has been procedural Impropriety? Please
check and let me know.
#Post#: 114613--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: fraser.mitchell
Date: March 27, 2026, 9:42 am
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Procedural impropriety really only covers failure to carry out
the duties a council has under the relevant Act on the PCN and
its associated regulations, not failure to operate their permit
system.
#Post#: 114631--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: Grant Urismo
Date: March 27, 2026, 11:08 am
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It actually doesn't matter which one you pick, you're just
helping them with their admin. There are no consequences to
picking the 'wrong' box or boxes.
#Post#: 115141--------------------------------------------------
Re: NEWHAM - PCN - I thought I set up Yearly Renewals correctly,
but council response tells otherwise
DIR By: bees
Date: April 2, 2026, 6:57 pm
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I have drafted this. Can someone review and let me know if this
is acceptable and sounds good for the case to ruled in my favour
please ?
Dear Officer,
I would like to clarify the situation. The information and
choices shown to the user upon arriving at the mipermit / Newham
"Renew Resident Permits" page are misleading.
When the page was accessed, the Auto Renewal option was
displayed to the user. The text reads as follows –
"
Auto Renewal
The permit offers an automatic renewal option. Your renewal
payment will be taken 7 days before expiry. To opt in to this,
check the box below. You will be notified by email each time
this happens. You can also cancel the auto-renew function via
your 'Manage MiPermit Newham' option.
"
I have attached a screenshot of this for your reference. If Auto
Renewals were only available for yearly permits, this should
have been clearly stated, and the Auto Renewal option should not
have been shown to the user on the landing page before selecting
the duration.
Could I kindly ask that this be reviewed for fairness and that
the PCN be cancelled? Additionally, please inform the relevant
authorities in Newham and MiPermit to make changes to Newham's
MiPermit renewal website/pages so that the renewal option only
appears if the user selects a non-'12 months' option.
Furthermore, in 2026, with all the modern technology available
for offering flexible options to customers and tto enable smooth
daily operations for businesses, Newham's policy of offering
renewals only on a monthly basis is also confusing.
Thank you
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