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#Post#: 109744--------------------------------------------------
PCN from group nexus
DIR By: Never_Enough
Date: February 13, 2026, 11:27 am
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The driver parked at a hospital due to baby needing to go into
A and E.
They were in there over 2 hours and had no charge on phone so
was not able to pay on exit when needing to pick other child
up( usually uses G wallet).
It was 23/1/26(Friday). They explained this to reception who
told them to ring back the next day to pay, but the next day was
Saturday and they wasn't available until Monday. At this point
they said it was too late and to call when a PCN had arrived.
They phoned them and explained they could no longer cancel the
tickets and I would have to appeal to the company explaining
what had happened, and come back to them if that failed.
However at this point there is an impasse.
Should they appeal as the hospital have said, thus naming
themselves as the driver or use a template provided by this site
that I have seen before that does not name the driver.
Am I right in thinking regardless of the circumstance parking
companies will reject initial appeals as par the course?
Here is a picture of the PCN via link.
HTML https://ibb.co/zVdkzrS1
Thanks.
#Post#: 109747--------------------------------------------------
Re: PCN from group nexus
DIR By: InterCity125
Date: February 13, 2026, 11:54 am
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Approach PALS at the hospital who generally have a good track
record at sorting this type of thing out.
#Post#: 109749--------------------------------------------------
Re: PCN from group nexus
DIR By: Never_Enough
Date: February 13, 2026, 12:03 pm
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--- Quote from: InterCity125 link ---
>
> Approach PALS at the hospital who generally have a good track
record at sorting this type of thing out.
>
--- End Quote ---
I think This was who they said to approach after the initial
appeal. However if I make the appeal have I lost the chance to
follow the protocol on here? Thanks
#Post#: 109785--------------------------------------------------
Re: PCN from group nexus
DIR By: ixxy
Date: February 14, 2026, 2:52 am
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No you can appeal as the keeper, you don't need to name the
driver, just refer to them in the 3rd party. Unfortunately I
don't think your appeal grounds of having a flat phone battery
is going to win an appeal with Group Nexus if the hospital won't
cancel it. They will hear stories like this every day so in
abstract some compassion is due in hearing stories like this
however few people vist a hospital for fun reasons, everyone
there is usually in some form of distress so sympathy will be in
short supply.
You can probably avoid paying this but you will need to appeal
to Group Nexus, appeal to POPLA, ignore multiple debt collectors
letters and eventually engage in the court process. At that
point they usually give up before the court hearing.
Would be helpful if you could repost the PCN, showing the date
PCN was issued and the back of the PCN.
#Post#: 110136--------------------------------------------------
Re: PCN from group nexus
DIR By: Never_Enough
Date: February 17, 2026, 2:00 pm
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Just an update here.
I appealed explaining the situation as it was and they cancelled
the ticket.
Im sure these companies used to turn down appeals all of the
time before, now they seem to actually listen to peoples
extenuating circumstances.
#Post#: 110137--------------------------------------------------
Re: PCN from group nexus
DIR By: roythebus
Date: February 17, 2026, 2:13 pm
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Ah well that's good news, it saves a lot of hassle.
#Post#: 110141--------------------------------------------------
Re: PCN from group nexus
DIR By: DWMB2
Date: February 17, 2026, 2:51 pm
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--- Quote from: Never_Enough link ---
>
> Im sure these companies used to turn down appeals all of the
time before, now they seem to actually listen to peoples
extenuating circumstances.
>
--- End Quote ---
This is still extremely rare. Just this week we've had someone
who had their appeal rejected after their car got a puncture
preventing them leaving the car park.
I wonder if their contract with the hospital sets certain
stipulations about appeals.
#Post#: 110143--------------------------------------------------
Re: PCN from group nexus
DIR By: Never_Enough
Date: February 17, 2026, 3:12 pm
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--- Quote from: DWMB2 link ---
>
> [quote author=Never_Enough link=topic=9910.msg110136#msg110136
date=1771358456]
> Im sure these companies used to turn down appeals all of the
time before, now they seem to actually listen to peoples
extenuating circumstances.
>
--- End Quote ---
This is still extremely rare. Just this week we've had someone
who had their appeal rejected after their car got a puncture
preventing them leaving the car park.
I wonder if their contract with the hospital sets certain
stipulations about appeals.
[/quote]
Possibly a hospital thing. This is the second PCN I have had
cancelled recently from a hospital, and the first I dont even
know why as I had typed in my reg into the machine at entry.
There was no parking fee usually , but I mustve incorrectly
input my details or something.
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