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#Post#: 109683--------------------------------------------------
Debt Recovery Plus/Smart Parking Ltd - Paid for Insufficient
Time - Spice Ball Leisure Centre Banbury
DIR By: cameronmuirhead
Date: February 13, 2026, 5:45 am
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Hello,
Looking for some help with the following parking fine I have
received.
Smart Parking Ltd = Company that runs the parking on site. They
do NOT have a phone number to call.
Debt Recovery Plus = Debt collectors for on site parking. They
have a phone number to call.
Location: Banbury Spice Ball Leisure Centre
Timeline:
-August 2025
-Received my first letter through the door of the parking
fine.
-August 2025
-sent my appeal to the company (have proof of email received
as they have an automatic reply).
-October 2025
-sent my second appeal as I had not had a letter through or
email to say that it got rejected.
-October 2025
-Received my first letter from the Debt Recovery Plus company
on behalf of Smart Parking Ltd.
-No acknowledgement or letter from Smart Parking Ltd to say my
appeal was denied.
-October 2025
-Called Debt Recovery Plus for the first time to understand
why it had been escalated to them.
-Asked them to help me get in touch with Smart Parking to
raise the question about the appeal.
-November 2025
-Was told by Debt Recovery Plus that my case with them was on
HOLD
-November 2025
-Received an email from Smart Parking Ltd.
-Stated that: "We note your comments made... as per the
Private Parking Single Sector Code of Practice June 2024 (clause
8.4.1a) all appeals must be submitted within 28 days of notice
to keeper being issued".
-"Due to the length of time the PC has been open, this has now
been referred to Debt Recovery Plus.
-They claim to have responded to my original email where I
appealed and advised me to check my spam and junk folder.
-December-January 2026
-Received more and more letters from Debt Recovery Ltd
claiming for the money.
My Story
Hopefully the above dates help in the explanation. I arrived at
the Centre at 11:50. I visited the leisure centre for a 1 hour
badminton slot. Walking past the payment sign, I went inside and
asked how it worked. The reception worker just mentioned I had
to pay at the kiosk when leaving. I played 1 hour of badminton.
(Lets say 12:00-13:00). At around 13:05 I walked out to the car
park to pay. Went over to the machine and pay for an hour.
Drove off and assumed I was fine. I still have the receipts to
prove this.
Then a couple of months later I get the initial letter from
Smart Parking Ltd. (the one and only letter received by this
company)
The rest is in the timeline above. I initially tried to dispute
this as from my understanding I have paid for the hour and was
told to do it in this manner. I do not have any images of the
payment box or signs (so if necessary I could collect these - if
it helps).
No emails or mail was received to tell me my appeal (2 of which
I had raised) were rejected. No phone number or email to reply
to. No way to dispute or attempt to resolve the issue. The only
thing I had was the initial letter of payment. (I think around
£30 - I can confirm as I still have the original)
Then every 2 weeks or so from that point on I have received a
letter from the debt recovery company. Which has now increased
to £170 and claiming legal action.
I would really appreciate the support on this. I've had a
similar issue in the past (up in Scotland) where I was advised
that it is not necessary to pay. But now after moving down to
England I've heard that this is? Even though I have paid for my
ticket.
Thanks in advance!
[img]
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[img]
HTML https://freeimage.host/i/qH7SSMG[/img]
[img]
HTML https://freeimage.host/i/qH7S8ns[/img]
HTML https://freeimage.host/i/qH7SUPf
HTML https://freeimage.host/i/qH7SSMG
HTML https://freeimage.host/i/qH7S8ns
#Post#: 109854--------------------------------------------------
Re: Debt Recovery Plus/Smart Parking Ltd - Paid for Insufficient
Time - Spice Ball Leisure Centre Banbury
DIR By: cameronmuirhead
Date: February 15, 2026, 5:05 am
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Hello,
Was hoping someone could give some insight please!
#Post#: 109856--------------------------------------------------
Re: Debt Recovery Plus/Smart Parking Ltd - Paid for Insufficient
Time - Spice Ball Leisure Centre Banbury
DIR By: InterCity125
Date: February 15, 2026, 6:05 am
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Please post up the original PCN showing both sides but redacting
ONLY personal info.
#Post#: 109859--------------------------------------------------
Re: Debt Recovery Plus/Smart Parking Ltd - Paid for Insufficient
Time - Spice Ball Leisure Centre Banbury
DIR By: cameronmuirhead
Date: February 15, 2026, 6:13 am
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Hello,
Original letter images:
HTML https://freeimage.host/i/qJNrTap
HTML https://freeimage.host/i/qJNrqwF
#Post#: 109864--------------------------------------------------
Re: Debt Recovery Plus/Smart Parking Ltd - Paid for Insufficient
Time - Spice Ball Leisure Centre Banbury
DIR By: Brenda_R2
Date: February 15, 2026, 8:36 am
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Well the first question would be "when you responded / appealed
did you out yourself as the driver?"
#Post#: 109868--------------------------------------------------
Re: Debt Recovery Plus/Smart Parking Ltd - Paid for Insufficient
Time - Spice Ball Leisure Centre Banbury
DIR By: cameronmuirhead
Date: February 15, 2026, 10:07 am
---------------------------------------------------------
I never once specifically said I was driving, I just appealed
and provided evidence of me paying for the 1 hour.
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