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#Post#: 109458--------------------------------------------------
Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 11, 2026, 8:47 am
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Received a ticket on site at Newham Hospital
I have a relative who was rushed into A&E and has sadly been
give a coupe of days to survive
I am a disabled driver with a blue badge which was displayed at
the time (you can see it on the dash in the photos)
You can see from Gemini's photographic evidence that my parking
isn't great (to be honest) but that was the only space available
and time wasn't really on my side
This is their appeals portal where you can view the photos
HTML https://geminiparkingsolutions.zatappeal.com/
This is the ticket
HTML https://ibb.co/H0Ps7yP
Thanks in advance
#Post#: 109460--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: jfollows Date: February 11, 2026, 8:55 am
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PALS at the hospital should be your first port of call
#Post#: 109461--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: InterCity125 Date: February 11, 2026, 8:57 am
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Try PALS - they are excellent in matters like this.
#Post#: 109462--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 11, 2026, 9:02 am
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Will do, thanks
#Post#: 109577--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 12, 2026, 6:52 am
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This is the response I received from PALS
I am very sorry to hear of this experience and wish to apologise
on behalf of Barts Health NHS Trust for the upset, distress and
inconvenience caused to you all.
We value all feedback and take issues and concerns very
seriously.
I am afraid any parking concerns need to be raised directly with
the Gemini Service on the contact details provided on the back
of the issued ticket. PALS do not manage any parking concerns as
this is out of our remit.
I am sure Gemini will be able to look into this matter and
assist you with this penalty.
#Post#: 109678--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 13, 2026, 5:36 am
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I emailed PALS highlighting that. as the Landowner, the Trust
had the power to cancel the ticket at their discretion and I got
this reply. I know Gemini will reject any appeal but do I just
follow the process?
The Parking Services have informed, the process is you initially
must make the appeal with Gemini and await their response, have
you made this appeal?
If you have and are unhappy with their outcome decision than you
can raise this with the Trust.
#Post#: 109932--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 16, 2026, 5:50 am
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Hi, could do with some guidance on initial appeal, thanks
#Post#: 111213--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 26, 2026, 7:03 am
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What grounds do I appeal on or do I wait for NTK?
#Post#: 111217--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: Dave65 Date: February 26, 2026, 7:22 am
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"I am sure Gemini will be able to look into this matter and
assist you with this penalty."
Very sloping shoulders reply and it is not a penalty.
From a previous post by b789
If PALS have been unhelpful/evasive then you email the NHS Trust
CEO with a formal complaint about both the parking operator and
PALS. You can remind them of this document:
HTML https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles
Especially the "Contracted-out car parking" section.
On a separate note, absolutely no one pays a penny to ECP if
they follow the advice we give here, even if it goes all the way
to a county court claim.
#Post#: 111226--------------------------------------------------
Re: Gemini Parking Solutions Newham Hospital
By: sausage1971 Date: February 26, 2026, 8:28 am
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I have already highlighted the principle to PALs inc the link
above but they didn't want to know
Will escalate to the complaints team
Thanks Dave65
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