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#Post#: 109036--------------------------------------------------
Horizon Parking - Misleading Website POPLA unsuccessful
DIR By: Jackie897
Date: February 7, 2026, 4:09 pm
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Hi All,
I am really hoping someone can help as I am panicking a bit
now!!
I have received in total 7 PCN's from Horizon parking all of
which have been appealed through POPLA except the one I missed
due to having so many.
So far POPLA have stated 4 have been unsuccessful and I am
awaiting a decision on the remaining.
When I first started using this car park my wife phoned Horizon
parking and was told I could pay after I had left using the
website
HTML https://www.horizonspaces.co.uk/.
The man on the phone
was very helpful and even told her what postcode to put in.
When she put in the post code of my hotel WD6 1US Premier Inn
Borehamwood, the only hotel options that appear for a hotel
guest are Travelodge Guest. So that is what she paid for as I
was a hotel guest. I paid for a Horizon carpark in good faith.
The fact that their website is misleading and wrong is not my
fault. I have several parking charges from them and the reasons
are the same for all.
I paid, and can prove that I paid for the full duration of every
stay. Horizon have my money but because their website has an
error I paid for the wrong carpark which is actually 0.2 miles
away.
I now also have 2 letters from DEBT RECOVERY PLUS.
I would be really grateful of some advice or any examples of
letter I could send. Should I take them to small claims court???
HTML https://ibb.co/gX81qKZ
HTML https://ibb.co/mVZshZYZ
HTML https://ibb.co/fY0PWsqzhttps://ibb.co/mVZshZYZ
#Post#: 109065--------------------------------------------------
Re: Horizon Parking - Misleading Website POPLA unsuccessful
DIR By: Brenda_R2
Date: February 8, 2026, 4:50 am
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If I type Premier Inn Borehamwood into the search bar on that
website I see WD6 1JH, looks like you've entered the wrong
postcode
#Post#: 109066--------------------------------------------------
Re: Horizon Parking - Misleading Website POPLA unsuccessful
DIR By: Jackie897
Date: February 8, 2026, 5:01 am
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Yes the wrong postcode does come up. The correct postcode is the
one I used.
However, if you type in premier inn Borehamwood then click on
it. Only travelodge options come up.
#Post#: 109081--------------------------------------------------
Re: Horizon Parking - Misleading Website POPLA unsuccessful
DIR By: RichardW
Date: February 8, 2026, 8:25 am
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Can't see the signs on street view - but at a guess paying via
the website is not available at the Premier Inn - unless you
have pics that show otherwise? You did have a conversation with
their oppo, but they may not a record of this. Appears you were
a genuine (repeat) customer at PI - in which case expending
efforts to get them to get the charges cancelled is the best
plan. You will probably have to go higher than the desk at the
hotel, or even the local manager.
After that, trying to negotiate a settlement with Horizon (but I
wouldn't hold out much hope...)
If not, then it will progress to court claim eventually - which
they are likely to pursue given there is >£1k on the table.
Generally any claim that is defended is discontinued, but in
this case, given the value, they may not. There will be an
opportunity for mediation in the claim process where a smaller
settlement could be agreed.
However - as a genuine customer, getting PI to cancel them would
be best, but it may not be easy!
#Post#: 109087--------------------------------------------------
Re: Horizon Parking - Misleading Website POPLA unsuccessful
DIR By: Jackie897
Date: February 8, 2026, 8:56 am
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Thank you so much for your advice, I really appreciate it. I
will phone premier inn on Monday and let you know how it goes.
Thanks again.
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