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#Post#: 108673--------------------------------------------------
Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: Keeper
Date: February 4, 2026, 5:55 am
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Had this one come through and hoped the good folks here could
help me as the keeper of the vehicle.
The driver had a self-paying appointment at Nuffield Health
Parkside hospital. The driver had been there in the past and
enjoyed free parking and received no fine.
The drive attended their appointment and left and then returned
some days later for a follow-up.
I then received the following notice as the keeper
HTML https://imgur.com/a/Lh6LRE8
- front
HTML https://imgur.com/a/msIfPX9
- back
EDIT: Didn't know imgur was banned. Herewe go
HTML https://i.postimg.cc/qgKHjWHF/Parkside-PCNback.png
HTML https://postimg.cc/qgKHjWHF
HTML https://i.postimg.cc/w7d8PF6K/Parkside-PCNfront.png
HTML https://postimg.cc/w7d8PF6K
Upon checking the hospital website
HTML https://www.nuffieldhealth.com/hospitals/parkside/about-parkside-hospital/parking-at-parkside-hospital<br
/>it states:
--- Quote ---
> There is no charge for private or self-paying patients.
>
> NHS patients and all hospital visitors are required to pay the
following parking fees:
>
> [fees]
>
> How do I pay for parking?
> The hospital’s camera-controlled car parking system requires
all visitors to enter their vehicle's registration number. Those
who have to pay the charge will need to download the APCOA
Connect app to make payment. The charging period for the car
park is 24 hours a day including weekends and bank holidays.
>
--- End Quote ---
What should I do now? I'm out of the country so I can't go and
check the signage but the driver did not notice it on their
visit (although they were going to somewhere they'd been many
times before and may not have been looking for signs).
Many thanks as always!
#Post#: 108674--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: jfollows
Date: February 4, 2026, 5:59 am
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Yes, we know you’re out of the country because otherwise you’d
have noticed that “imgur” is blocked in the UK, please repost
pictures a different way!
HTML https://help.imgur.com/hc/en-us/articles/41592665292443-Imgur-access-in-the-United-Kingdom
--- Quote ---
> Imgur access in the United Kingdom
> From September 30, 2025, access to Imgur from the United
Kingdom is no longer available. UK users will not be able to log
in, view content, or upload images. Imgur content embedded on
third-party sites will not display for UK users.
--- End Quote ---
#Post#: 108679--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: Keeper
Date: February 4, 2026, 7:14 am
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Doh! Apologies, hopefully this now works
HTML https://i.postimg.cc/qgKHjWHF/Parkside-PCNback.png
HTML https://postimg.cc/qgKHjWHF
HTML https://i.postimg.cc/w7d8PF6K/Parkside-PCNfront.png
HTML https://postimg.cc/w7d8PF6K
#Post#: 108694--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: RichardW
Date: February 4, 2026, 8:58 am
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Plan A is to approach the hospital and get them to cancel it.
#Post#: 108699--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: Keeper
Date: February 4, 2026, 9:19 am
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--- Quote from: RichardW link ---
>
> Plan A is to approach the hospital and get them to cancel it.
>
--- End Quote ---
Happy to try this although I note that their website states:
--- Quote ---
> Parking charge notices are generated and issued to those who
have parked without making payment for the time they have been
parked on site. In the event you incorrectly enter your vehicle
registration number, this may also result in a ticket.
>
> Should you receive a parking charge you feel is unwarranted or
issued in error please appeal. The appeals process is with APCOA
Connect and NOT the hospital.
>
> If you have your ticket or proof of payment then your penalty
charge notice will be cancelled.
--- End Quote ---
What should the driver approach the hospital with? "So sorry,
didn't know, mea culpa, here's proof of my appointments?"
Thanks
#Post#: 108713--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: Brenda_R2
Date: February 4, 2026, 11:33 am
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If the hospital own the land then yes, they can cancel this
immediately.
#Post#: 108729--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: DWMB2
Date: February 4, 2026, 12:25 pm
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If their contract with Gemini allows them to.
#Post#: 112156--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: Keeper
Date: March 5, 2026, 8:03 am
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Despite what's written on their website, I followed the advice
and got in touch with the hospital who very politely and swiftly
wrote to Gemini to cancel the ticket.
Thanks!
#Post#: 112189--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: ixxy
Date: March 5, 2026, 1:24 pm
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--- Quote from: Brenda_R2 link ---
>
> If the hospital own the land then yes, they can cancel this
immediately.
>
--- End Quote ---
That's factually incorrect, as DWMB2 points out it'll be down to
the terms of the contract between the land owner and the private
parking company. There's some very sharp practice out there from
some of the companies and in many cases there will be
cancellation clauses limiting the number and circumstances under
which the landowner can request a cancellation.
Just because it's a hospital doesn't mean they read the contract
they agreed to properly, or may be they are happy with limited
cancellations.
Keeper have you had it confirmed by Gemni that the PCN is
cancelled, do you have a copy of the instruction sent to Gemini
by the hospital? Until you have confirmation it's been cancelled
you can't assume it has.
#Post#: 112196--------------------------------------------------
Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
Parkside Hospital
DIR By: Keeper
Date: March 5, 2026, 2:15 pm
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Yes I received a copy of the email from gemini to hospital
confirming it was cancelled.
Thanks for the extra info!
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