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       #Post#: 108673--------------------------------------------------
       Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: Keeper
       Date: February 4, 2026, 5:55 am
       ---------------------------------------------------------
       Had this one come through and hoped the good folks here could
       help me as the keeper of the vehicle.
       The driver had a self-paying appointment at Nuffield Health
       Parkside hospital. The driver had been there in the past and
       enjoyed free parking and received no fine.
       The drive attended their appointment and left and then returned
       some days later for a follow-up.
       I then received the following notice as the keeper
  HTML https://imgur.com/a/Lh6LRE8
       - front
  HTML https://imgur.com/a/msIfPX9
       - back
       EDIT: Didn't know imgur was banned. Herewe go
  HTML https://i.postimg.cc/qgKHjWHF/Parkside-PCNback.png
  HTML https://postimg.cc/qgKHjWHF
  HTML https://i.postimg.cc/w7d8PF6K/Parkside-PCNfront.png
  HTML https://postimg.cc/w7d8PF6K
       Upon checking the hospital website
  HTML https://www.nuffieldhealth.com/hospitals/parkside/about-parkside-hospital/parking-at-parkside-hospital<br
       />it states:
       --- Quote ---
       > There is no charge for private or self-paying patients.
       >
       > NHS patients and all hospital visitors are required to pay the
       following parking fees:
       >
       > [fees]
       >
       > How do I pay for parking?
       > The hospital’s camera-controlled car parking system requires
       all visitors to enter their vehicle's registration number. Those
       who have to pay the charge will need to download the APCOA
       Connect app to make payment. The charging period for the car
       park is 24 hours a day including weekends and bank holidays.
       >
       --- End Quote ---
       What should I do now? I'm out of the country so I can't go and
       check the signage but the driver did not notice it on their
       visit (although they were going to somewhere they'd been many
       times before and may not have been looking for signs).
       Many thanks as always!
       #Post#: 108674--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: jfollows
       Date: February 4, 2026, 5:59 am
       ---------------------------------------------------------
       Yes, we know you’re out of the country because otherwise you’d
       have noticed that “imgur” is blocked in the UK, please repost
       pictures a different way!
  HTML https://help.imgur.com/hc/en-us/articles/41592665292443-Imgur-access-in-the-United-Kingdom
       --- Quote ---
       > Imgur access in the United Kingdom
       > From September 30, 2025, access to Imgur from the United
       Kingdom is no longer available. UK users will not be able to log
       in, view content, or upload images. Imgur content embedded on
       third-party sites will not display for UK users.
       --- End Quote ---
       #Post#: 108679--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: Keeper
       Date: February 4, 2026, 7:14 am
       ---------------------------------------------------------
       Doh! Apologies, hopefully this now works
  HTML https://i.postimg.cc/qgKHjWHF/Parkside-PCNback.png
  HTML https://postimg.cc/qgKHjWHF
  HTML https://i.postimg.cc/w7d8PF6K/Parkside-PCNfront.png
  HTML https://postimg.cc/w7d8PF6K
       #Post#: 108694--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: RichardW
       Date: February 4, 2026, 8:58 am
       ---------------------------------------------------------
       Plan A is to approach the hospital and get them to cancel it.
       #Post#: 108699--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: Keeper
       Date: February 4, 2026, 9:19 am
       ---------------------------------------------------------
       --- Quote from: RichardW link ---
       >
       > Plan A is to approach the hospital and get them to cancel it.
       >
       --- End Quote ---
       Happy to try this although I note that their website states:
       --- Quote ---
       > Parking charge notices are generated and issued to those who
       have parked without making payment for the time they have been
       parked on site. In the event you incorrectly enter your vehicle
       registration number, this may also result in a ticket.
       >
       > Should you receive a parking charge you feel is unwarranted or
       issued in error please appeal. The appeals process is with APCOA
       Connect and NOT the hospital.
       >
       > If you have your ticket or proof of payment then your penalty
       charge notice will be cancelled.
       --- End Quote ---
       What should the driver approach the hospital with? "So sorry,
       didn't know, mea culpa, here's proof of my appointments?"
       Thanks
       #Post#: 108713--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: Brenda_R2
       Date: February 4, 2026, 11:33 am
       ---------------------------------------------------------
       If the hospital own the land then yes, they can cancel this
       immediately.
       #Post#: 108729--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: DWMB2
       Date: February 4, 2026, 12:25 pm
       ---------------------------------------------------------
       If their contract with Gemini allows them to.
       #Post#: 112156--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: Keeper
       Date: March 5, 2026, 8:03 am
       ---------------------------------------------------------
       Despite what's written on their website, I followed the advice
       and got in touch with the hospital who very politely and swiftly
       wrote to Gemini to cancel the ticket.
       Thanks!
       #Post#: 112189--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: ixxy
       Date: March 5, 2026, 1:24 pm
       ---------------------------------------------------------
       --- Quote from: Brenda_R2 link ---
       >
       > If the hospital own the land then yes, they can cancel this
       immediately.
       >
       --- End Quote ---
       That's factually incorrect, as DWMB2 points out it'll be down to
       the terms of the contract between the land owner and the private
       parking company. There's some very sharp practice out there from
       some of the companies and in many cases there will be
       cancellation clauses limiting the number and circumstances under
       which the landowner can request a cancellation.
       Just because it's a hospital doesn't mean they read the contract
       they agreed to properly, or may be they are happy with limited
       cancellations.
       Keeper have you had it confirmed by Gemni that the PCN is
       cancelled, do you have a copy of the instruction sent to Gemini
       by the hospital? Until you have confirmation it's been cancelled
       you can't assume it has.
       #Post#: 112196--------------------------------------------------
       Re: Gemini Parking Solutions - Failure to Pay - Nuffield Health
       Parkside Hospital 
   DIR By: Keeper
       Date: March 5, 2026, 2:15 pm
       ---------------------------------------------------------
       Yes I received a copy of the email from gemini to hospital
       confirming it was cancelled.
       Thanks for the extra info!
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