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#Post#: 110698--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: Shadow_77
Date: February 22, 2026, 1:16 pm
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Hello urgently need some help .
I’ve tried starting the appeal on the IAS website just now, but
when I put in the PCN number and reg, it says “Your PCN or
Registration Number has not been recognised. Please try again.”
It also says to contact the operator if this happens after
rejection.
The deadline is tomorrow (28 days from rejection on 26 Jan).
Has anyone seen this before? What should I do if it’s not fixed
in time? Is there a way to get an extension? It’s not my fault
the operator gxs hasn’t given my details to ias.
I was about to appel on the IAS website as i’m still within in
the time frame and then I face this problem . Thanks
#Post#: 110704--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: DWMB2
Date: February 22, 2026, 2:44 pm
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Complain to GXS about this.
I wouldn't panic too much if you can't appeal to the IAS, whilst
it's always worth a go, they rarely accept appeals anyway.
#Post#: 110708--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: mickR
Date: February 22, 2026, 2:48 pm
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definitely complain to GXS, you may be surprised. I had a pcn
dropped by them on second appeal/complaint for blatant failure
to notice a valid ticket on the dash even seen in their pics.
#Post#: 110716--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: Shadow_77
Date: February 22, 2026, 4:42 pm
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What should I do first?
Contact GXS to correct the IAS error? Then file an appeal with
the IAS? Then, submit a complaint to GXS? And then claim ££ for
misuse of my personal data?
#Post#: 114061--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: Shadow_77
Date: March 23, 2026, 5:16 am
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Hello,
So GXS have sent a Final Reminder on 24/02/2026 demanding £170
now. And today I’ve received a debt recovery letter from TRACE
Debt Recovery (I’ve attached) Anything to worry about?
HTML https://ibb.co/93q9kt4P
HTML https://ibb.co/LD55GMNj
Is this complaint draft good enough to send to GXS? Thanks
Subject: Complaint - Wrong Vehicle & Multiple Breaches
Dear GXS Services Ltd,
Parking Charge Number -
Vehicle Registration -
As per your complaints policy, I am making a formal complaint
about your conduct and service in this case.
I am the registered keeper of the vehicle.
The PCN was issued on 02/01/2026 for an alleged “Unauthorised
Vehicle” contravention at “Arlington Seaside, Southampton, SO14
1NB” on 29/12/2025 at 11:33.
I submitted an appeal to you on 14/01/2026, highlighting
multiple errors, but your rejection letter dated 26/01/2026 was
generic and failed to address any of the issues raised. You have
maintained your position despite the clear errors being pointed
out, demonstrating a complete lack of due diligence. I suggest
that you review the appeal that was sent to you on 14/01/2026 as
I will not be reiterating the points in detail here again.
The core issue is that your evidence shows a completely
different vehicle.
A white Nissan (with registration starting with letter M) . The
vehicle in your evidence is clearly not my BMW 1 Series, as we
are both aware that my registration begins with “N,” whereas
your photos show a registration beginning with “M.”
There is no single photo evidence GXS Services has provided
showing my full vehicle parked in a restricted bay to prove any
breach occurred. This indicates that my personal data was
unlawfully obtained in direct breach of the KADOE contract. Your
failure to perform the mandatory manual quality control check on
the ANPR photographic evidence - as required by Section 21 and
Schedule 1 of the IPC Code of Practice - meant that you lacked
the ‘reasonable cause’ under the DVLA’s KADOE contract to
request my details, resulting in unlawful processing of my data.
You issued the charge to the keeper of the wrong vehicle and
maintained this stance even after I pointed it out in my appeal.
Additional serious failures include:
• The isolated plate photo of my vehicle has no context , no
time or date stamp.
• No period of parking is specified in the NTK (only a single
timestamp)
• The location “Arlington Seaside” is unverifiable and does not
exist (postcode SO14 1NB is Sussex Road).
• Your rejection letter included irrelevant Google Maps
screenshots that are not from 29th December 2025.
• The IAS portal did not recognise my PCN/ Registration because
you failed to upload the rejection details, preventing me from
appealing within the 28-day deadline.
And now you have issued a Final Reminder dated 24/02/2026
demanding £170. For what breach? You have also passed the case
to TRACE Debt Recovery UK Limited who sent a letter dated
12/03/2026 demanding £170 and any additional charges . This
escalation is appalling and appears to result directly from the
errors GXS Services have already made.
I require you to cancel the Notice to Keeper immediately, as you
have no grounds to charge me, and to remove my personal data
from your systems and confirm in writing that this has been
done. Furthermore, I require you to instruct TRACE Debt Recovery
to cease all collection activity, remove all my personal data
from their systems and confirm in writing that this has been
done.
Attached:
• Original NTK
• My appeal to you and your rejection letter
• Council parking ticket
• Side-by-side vehicle comparison photos
• Zoomed image of Nissan badge/VRM
• Screenshot of IAS portal error
• Final Reminder letter
• Trace Debt Recovery letter
I expect an acknowledgement within 14 days as per your policy.
#Post#: 114063--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: InterCity125
Date: March 23, 2026, 5:32 am
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Your evidence is so strong that I'd personally ignore all
correspondence and wait for the Letter Before Claim.
At which point you could submitted a generic response.
They will then issue a County Court Claim.
At that point I would immediately issue a counter claim for £700
- £800 ish setting out the complete misuse of your personal data
etc.
They won't be expecting a counter claim since their normal MO is
to issue a claim purely to bully the defendant.
Keep all debt letters / reminders / threat-o-grams etc and
basically charge them for each one in your counter claim.
#Post#: 114068--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: Shadow_77
Date: March 23, 2026, 5:40 am
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Okay thanks. I will send this complaint and wait for their
response
#Post#: 114128--------------------------------------------------
Re: GXS Services PCN – Unauthorised Vehicle – Different car in
evidence, no timestamp on plate, unverifiable location
DIR By: DWMB2
Date: March 23, 2026, 12:01 pm
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--- Quote from: InterCity125 link ---
>
> Your evidence is so strong that I'd personally ignore all
correspondence and wait for the Letter Before Claim.
>
--- End Quote ---
Personally, I'd agree with the OP's suggestion of sending the
complaint. It is likely to fall on deaf ears, of course, but a
counterclaim may be strengthened by showing a pattern of ongoing
misuse, and failure to rectify mistakes despite multiple
attempts by the counter-claimant to point out the misuse. As I
often say on here, courts expect litigation to be the last
resort.
Arguments for unreasonable behaviour in the matter of costs (in
respect of the initial claim), and arguments in any counterclaim
may appear far stronger if the OP can show the parking company
have continued with a hopeless case/misuse of his data despite
continued efforts by the OP to resolve this, compared to a
situation where the OP sits back and does nothing in the hope of
totting up the highest possible bill in a counterclaim.
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