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#Post#: 105347--------------------------------------------------
not paying for fuel
By: lateman Date: January 10, 2026, 4:43 pm
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Hello all, I wonder if someone could please help. (And I hope
I posted to the correct forum, many apologies if I didn't)
On Friday 9th I received a letter from Pay My Fuel informing me
that I did not pay for my fuel at my local Morrison's service
station.
Although I don't clearly remember doing this (I use that station
as well as another local one very regularly, for fuelling my
wife's car as well as mine), and I have heard of such scams, I
think it's genuine, as there are photos of my car and myself in
my work uniform (I was in work that day), and the time and date
is consistent with me fuelling up after work. The amount of
fuel they claim matches with the sort of amount I would usually
put in (I'm a bit odd in that I always match the amount of
pounds and pence, eg £27.27 or £42.42, etc), and there are also
no records of any bank transactions (and I don't usually use
cash to pay for fuel. I normally use pay-at-pump so I am not
usually even entering the kiosk).
Like I said, I have no clear recollection of doing this, but due
to stresses and tiredness, I am probably guilty of the offence
and feel pretty embarrassed to say the least, as this is
something I would never do intentionally.
Anyway, I'm now being charged for the fuel I took, plus an extra
penalty charge of £50.
I'm obviously more than happy to pay for the fuel I took, but
money's not something I have loads of, and I can really do
without wasting another £50 on a penalty charge.
Can anyone advise me please?
#Post#: 105360--------------------------------------------------
Re: not paying for fuel
By: CharlieVictor33 Date: January 11, 2026, 2:39 am
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Could you have attempted to use Pay at Pump which failed, and
you'd not noticed and started fuelling anyway?
I've experienced that with Shell that the app either glitches or
the payment authorisation fails, but if you don't look at your
screen after confirming it could happen and you're not aware of
it.
#Post#: 105363--------------------------------------------------
Re: not paying for fuel
By: lateman Date: January 11, 2026, 3:14 am
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possibly, though some of the pumps at that particular Morrison's
do not have a pay-at-pump option. I really can't remember to be
honest
#Post#: 105364--------------------------------------------------
Re: not paying for fuel
By: lateman Date: January 11, 2026, 3:29 am
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if i returned to Morrison's and payed for the fuel in person,
would i be able to get the penalty charge cancelled?
I'm asking because in the past, unknowingly to me, a debt (gas
bill i think) got passed to a debt collector, but i immediately
settled the debt with the gas company, which terminated the
account with the debt collector
#Post#: 105366--------------------------------------------------
Re: not paying for fuel
By: mickR Date: January 11, 2026, 4:16 am
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what did morrisons say when contacted them?
#Post#: 105367--------------------------------------------------
Re: not paying for fuel
By: lateman Date: January 11, 2026, 4:19 am
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i haven't contacted them yet, I'm going to do that today
#Post#: 105368--------------------------------------------------
Re: not paying for fuel
By: mickR Date: January 11, 2026, 4:20 am
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good
#Post#: 105372--------------------------------------------------
Re: not paying for fuel
By: DWMB2 Date: January 11, 2026, 5:02 am
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Can you show us the letter you have received?
The 'penalty' sounds a lot like a payment in return for them not
shopping you to the police.
#Post#: 105383--------------------------------------------------
Re: not paying for fuel
By: The Slithy Tove Date: January 11, 2026, 6:27 am
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[quote author=DWMB2 link=topic=9447.msg105372#msg105372
date=1768129364]
Can you show us the letter you have received?
The 'penalty' sounds a lot like a payment in return for them not
shopping you to the police.
[/quote]
I very much doubt they used the word "penalty". They'll probably
claim it's an admin charge for chasing and handling the
non-payment.
Morrisons are unlikely to relent if you went to the store and
offered to pay: they're probably not set up to take such late
payments, and they'll claim it's out of their hands and has been
passed on to Pay My Fuel.
#Post#: 105387--------------------------------------------------
Re: not paying for fuel
By: DWMB2 Date: January 11, 2026, 6:48 am
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Agreed, hence the quotation marks.
I've not heard of PayMyFuel but have seen cases on other forums
involving Forecourt Eye who do essentially the same thing. IIRC
their model is to pay the garage the alleged fuel money owed,
then they add their admin fee on and seek the total from the
motorist. If that's correct Morrisons are unlikely to be
interested, as they'll have their money back already.
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