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#Post#: 104767--------------------------------------------------
Horizon Parking - Misleading Website
DIR By: Jackie897
Date: January 6, 2026, 8:58 am
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Hi All,
I am really hoping someone can help as I am panicking a bit
now!!
I have received in total 7 PCN's from Horizon parking all of
which have been appealed through POPLA except the one I missed
due to having so many.
So far POPLA have stated 2 have been unsuccessful and I am
awaiting a decision on the remaining.
When I first started using this car park I phoned Horizon
parking and was told I could pay after I had left using the
website
HTML https://www.horizonspaces.co.uk/.
The man on the phone
was very helpful and even told me what postcode to put in. When
I put in the post code of my hotel WD6 1US Premier Inn
Borehamwood, the only hotel options that appear for a hotel
guest are Travelodge Guest. So that is what I paid as I was a
hotel guest. I paid for a Horizon carpark in good faith. The
fact that their website is misleading and wrong is not my fault.
I have several parking charges from them and the reasons are the
same for all.
I paid, and can prove that I paid for the full duration of every
stay. Horizon have my money but because their website has an
error I paid for the wrong carpark which is actually 0.2 miles
away.
I now also have 1 letter from DEBT RECOVERY PLUS.
I would be really grateful of some advice.
Thanks in advance.
HTML https://ibb.co/pv28K12P
HTML https://ibb.co/9k2YbF9H
#Post#: 104861--------------------------------------------------
Re: Horizon Parking - Misleading Website
DIR By: DWMB2
Date: January 6, 2026, 5:00 pm
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Welcome to FTLA.
To help us provide the best advice, please read the following
thread carefully and provide as much of the information it asks
for as you are able to: READ THIS FIRST - Private Parking
Charges Forum guide
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
#Post#: 105674--------------------------------------------------
Re: Horizon Parking - Misleading Website
DIR By: DWMB2
Date: January 13, 2026, 7:10 am
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Do you have a copy of exactly what you put in your appeals? Did
you specify that you spoke to advised you incorrectly?
#Post#: 105726--------------------------------------------------
Re: Horizon Parking - Misleading Website
DIR By: Jackie897
Date: January 13, 2026, 11:13 am
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Yes I did but only on the last 2 cases (which popla have not
decided on yet) when I realised why I had been paying for the
wrong car park.
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