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#Post#: 104132--------------------------------------------------
Parking charge ( disabled bay )
DIR By: Sarah48999
Date: December 30, 2025, 7:36 pm
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I have a disabled badge on the 6th December I parked in a
disable bay outside Manchester children's hospital as I was
taking my son to an appointment
I recieved a parking charge from parking eye of £70 ( reduced to
£35 if I paid early ) I thought as my badge was correctly on
show my appeal would be granted - it wasn't
I tried to access the photos but couldn't In The the first week
as it kept saying nothing was available . I also had no means to
contact them
After posting on a Facebook site linked to this site I was
informed I had likely parking in a wheelchair ramp vehicle
only disabled space
I was then able to view the photo of the sign which is at the
back of the car 🤦‍♀️ which states
disable badge holder wheel chair vehicles only
I didn't know this was a thing
I've already appealed to popla prior to finding out all this
just sending my blue badge , sons hospital appointment etc
I've contact pals and the complaints procedure at the hospital
and I'm
Awaiting to here back
I don't own the car . I was taken to the hospital to support my
son 3 days after having surgery
It now seems that because I've complained to pools I've lost the
right got the discounted payment
Is there anything I can do or should I now just cough up the £70
#Post#: 104135--------------------------------------------------
Re: Parking charge ( disabled bay )
DIR By: RichardW
Date: December 31, 2025, 2:19 am
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Please post up the PCN, your appeals and the rejection letter.
It sounds likely that POPLA will also reject an appeal, so you
will have to choose to pay or hang on through to a court claim,
which can almost certainly be defended with help from here
#Post#: 104138--------------------------------------------------
Re: Parking charge ( disabled bay )
DIR By: InterCity125
Date: December 31, 2025, 3:08 am
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Plan A would be to contact PALS at the hospital - they are
extremely helpful in matters such as this.
#Post#: 104191--------------------------------------------------
Re: Parking charge ( disabled bay )
DIR By: b789
Date: December 31, 2025, 11:51 am
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This is not something you should be rushing to pay, and you have
not reached the end of the road. In the vast majority of these
cases that we advise on, you will not be paying a penny to
ParkingEye.
First, it is still unclear how this ParkingEye charge was
issued. From what you describe, it is likely to have been a
windscreen ticket Notice to Driver (NtD), rather than a postal
Notice to Keeper (NtK). That distinction matters, but at this
stage it is secondary because you have already appealed and
appear to have done so as the driver. That may have removed the
strongest line of defence (Keeper liability), but given that you
do not own the vehicle anyway, that point may not ultimately be
determinative in your case.
You have already appealed to POPLA. Without knowing exactly what
grounds were raised in that appeal, it is not possible to give
you precise next steps on POPLA itself. For now, you wait. When
ParkingEye upload their evidence pack, you will be given a short
opportunity to comment on it. That is where you deal with the
signage issue properly.
The signage point is critical. You have since discovered that
this was a “disabled badge holders – wheelchair vehicles only”
bay, but the sign relied upon by ParkingEye is positioned behind
the car. The key question is not whether the wording exists
somewhere, but whether it was visible to a driver before
parking. For disabled motorists in particular, the rules are
stricter. The Private Parking Single Code of Practice (PPSCoP)
requires that at least one sign containing the parking terms
must be viewable from the vehicle without the driver needing to
get out, so that a disabled driver can make an informed decision
whether to park. A sign located behind the vehicle, only
readable after parking and exiting the car, does not meet that
requirement.
Is it possible for you to get a photo of the sign and the bay
where you parked? A photo of the actual sign and its position
relative to the bay matters. If the restriction is not clearly
marked on the ground and not visible from the driving position,
ParkingEye have a serious problem, regardless of what the sign
says.
Your most important route at the moment is not POPLA, but the
hospital. You have done the right thing by contacting PALS and
the complaints process. You are attending a children’s hospital,
you displayed a Blue Badge, you were supporting your son, and
you were recovering from surgery yourself. NHS Trusts frequently
instruct cancellation in circumstances like this, especially
where signage is poor or confusing.
If PALS attempt to fob you off or say it is “nothing to do with
them”, it must be escalated. This is ultimately the
responsibility of the NHS Trust as landowner. If necessary, it
goes to the Trust’s senior complaints team and then to the Chief
Executive. ParkingEye act only as an agent and can be instructed
to cancel.
For now, the correct position is to wait for:
[indent]1. the PALS response, which may resolve this entirely,
and
2. the ParkingEye evidence pack for POPLA, so the signage and
disability-accessibility issue can be addressed properly in
comments.
3. some photos of the bay and the signs relative to them and the
actual wording on the signs.[/indent]
Do not be panicked by talk of discounts or deadlines. This is a
hospital charge, involving a disabled badge holder, a child’s
appointment, and signage that was not visible from the vehicle.
Those are the facts that matter.
For now, please show us the PCN, both sides and what you put in
your initial and subsequent POPLA appeal:
READ THIS FIRST - Private Parking Charges Forum guide
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