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#Post#: 103896--------------------------------------------------
Ringo & clarity of free parking periods/refunds
By: GlasgowBC Date: December 28, 2025, 6:12 am
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Longtime lurker & previous user of the old site. Not sure if
this is the right place but as its not PCN related I guess it's
a good place to start.
I parked in Edinburgh (on street parking) on Saturday evening
~16:20 and noted the Ringo code on the nearby meter, jumped on
the app and went and created a parking session. Selected 2 hours
from the dropdown option list, paid the £8.40 it requested, and
it was only once it finished and displayed the session details
that it detailed the session end time would be 10:30am on
monday, rather than it create a (free)session for 2 hours
starting now, saturday afternoon.
Being from Glasgow area where parking is now charged 7 days i
was a little surprised at saturday being free in edinburgh.
Nowhere in ringo was it openly displayed that this was currently
a free period and he period paid for would be for the period
starting at the next charging period (in 2 days time).
I feel this is a little underhand on their (Ringo/edinburgh
council) part & would like to cancel/refund this unused &
unneeded session but this doesn't seem possible. The refund
section on Ringo direct you to:
HTML https://www.edinburgh.gov.uk/parking-spaces/paying-parking-using-mobile
The refunds section states:
"RingGo refund
RingGo refunds are only considered where:
Two sessions have been purchased:
Covering the same location and time OR
Incorrect vehicles have been used and a new session for the
correct vehicle has been purchased.
We do not issue refunds where:
The session has been purchased in error and is no longer
required
The session has been purchased outwith the charging times."
Any thought on how to go about this other than requesting a
chargeback on my card, or even just on the legalities/code of
practice compliance's of this?
Basically i wanted and selected 2 hours from now, not a 42 hour
session from now, seeing as it signed max stay 6 hours too.
I do have screen shots recreating the session available if
needed
Thanks in advance for any thoughts/help and advice
#Post#: 103956--------------------------------------------------
Re: Ringo & clarity of free parking periods/refunds
By: DrSatan Date: December 29, 2025, 3:16 am
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This almost happened to me in Glasgow a couple of months back, I
spotted just before making payment that my 8 quid was buying me
from Saturday afternoon to Monday morning.
Unfortunately for you, since it tells you the end time of the
session before you make payment, Ringo are going to argue that
you were informed of what you were paying for before paying and
deny any refund or dispute any chargeback on that basis.
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