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#Post#: 103330--------------------------------------------------
Bay Sentry Solutions charge
DIR By: brooke68
Date: December 20, 2025, 9:52 am
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My daughter paid for parking to attend a concert in Leeds on
29th September. She booked through the citipark website and paid
for parking from 18:30 until 23:00. She entered the car park at
18:41 and returned to the car at around 22:30, inputting her reg
into the machine. The machine confirmed her parking and she then
went straight to her car. The car park was gridlocked, and not
well managed at all by the parking attendants. After sitting in
the traffic to exit for almost an hour, she finally exited the
car park at 23:31. We have text messages showing the times,
including one from my daughter saying “ Is the parking going to
let us out we’ve booked till 11. And we aren’t going to be out
in six minutes.” By this point she was becoming very concerned,
having been stuck in her car for over twenty minutes, with no
sign of being able to move.
From there she travelled straight to university.
She has just returned home for Christmas and opened the mail
that was waiting for her (yes, we realised now that this was
stupid and that we should have been monitoring her mail. She has
now given us permission to open everything that arrives in
future!), only to find a parking charge and debt collector’s
letters threatening court action. The letters state that it is
now too late to appeal.
The letter states “Parked with no valid permit” but my daughter
has a screenshot of the parking invoice from 6:30 - 11:00 pm and
email booking confirmation from citipark.
Any advice on the best course of action would be appreciated.
The parking charge is from Bay Sentry Solutions and and the debt
collector’s letter is from DCBL.
#Post#: 103472--------------------------------------------------
Re: Bay Sentry Solutions charge
DIR By: b789
Date: December 21, 2025, 1:15 pm
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What you have described is a very common scenario following
large events, and it is one that is entirely defendable.
Your daughter paid for parking for a defined period and complied
with the system requirements. She entered the site after the
paid session began, parked lawfully, attended the concert,
returned to the car well before the expiry time, and correctly
entered her registration into the machine before leaving. At
that point, her contractual obligations were complete.
The fact that she was then physically prevented from exiting the
car park due to internal congestion, poor traffic control, or
inadequate site management is not her fault and cannot
reasonably be characterised as “parking with no valid permit.”
She was not choosing to remain parked. She was trapped within
the site by circumstances entirely within the operator’s
control.
The allegation itself already appears flawed. “Parked with no
valid permit” is contradicted by the booking confirmation,
invoice, and payment evidence. Even if the operator attempts to
reframe this later as an overstay, that overstay was caused by
the car park’s own failure to allow vehicles to exit in a timely
manner after a known busy event. Courts are well used to this
argument, and it does not assist parking operators.
The delay in seeing the correspondence does not create
liability. It only affects the operator’s internal appeal
window, which has no bearing on the court process. Debt letters
claiming that it is “too late to appeal” are designed to
pressure payment and should not be taken as having any legal
significance.
DCBL and any other useless debt collector can be safely ignored.
Debt collector are powerless to do anything except to try and
intimidate the low-hanging fruit on the gullible tree into
paying out of ignorance and fear. I can assure you that if the
advice given here is followed, you (or your daughter) will not
be paying a penny to anyone over this.
What matters now is the original Notice to Keeper. That document
determines whether the operator has even attempted to create
keeper liability and whether they have complied with the
statutory requirements they rely on. Debt collector letters are
irrelevant and should not be posted or analysed.
Your daughter should keep all evidence safe, including the
booking confirmation, invoice or screenshot showing the paid
parking period, any payment references, and the text messages
showing she was stuck attempting to exit before the paid time
expired. These clearly demonstrate that she was trying to leave
and was unable to do so.
Bay Sentry’s usual route, if they persist, is to pass the matter
to DCB Legal. I can assure you with greater than 99.9% certainty
that any claim issued will, if the advice you receive here is
followed and defended using our template defence, end up either
struck out or discontinued due to poor particulars, incorrect
allegations, and an inability to rebut evidence showing paid
parking and no actionable breach.
The next step is simply to post the original Notice to Keeper,
both sides, and confirm the dates on it. From there, it will be
clear exactly how this is dealt with if they attempt to progress
it further. We do not need to see any reminders or useless debt
recovery letters.
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#Post#: 104984--------------------------------------------------
Re: Bay Sentry Solutions charge
DIR By: brooke68
Date: January 7, 2026, 11:46 am
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Thank you and sorry for the delay. Christmas rather took over. I
am trying to post the front and back of the letter here but
having issues with uploading. If anyone can advise, I would be
really grateful.
She has also recently received a final notice threatening
bailiffs/debt collection.
#Post#: 104989--------------------------------------------------
Re: Bay Sentry Solutions charge
DIR By: DWMB2
Date: January 7, 2026, 12:00 pm
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Assuming you've read both of the guides linked to above, if you
let us know which of the recommended image hosting websites
you're trying to use, and which stage you're experiencing issues
with, we can advise.
#Post#: 105012--------------------------------------------------
Re: Bay Sentry Solutions charge
DIR By: brooke68
Date: January 7, 2026, 2:02 pm
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Thank you, I think my daughter has managed to work it out
🤞
HTML https://postimg.cc/gallery/X3ZDR9w
#Post#: 105337--------------------------------------------------
Re: Bay Sentry Solutions charge
DIR By: brooke68
Date: January 10, 2026, 1:32 pm
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If someone could let me know if the link to the images works,
I’d be really grateful. Thank you.
#Post#: 105340--------------------------------------------------
Re: Bay Sentry Solutions charge
DIR By: ixxy
Date: January 10, 2026, 1:49 pm
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The links work, the resolution on the images isn't very good
though, just about readable.
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