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#Post#: 102825--------------------------------------------------
Parkmaven Parking PCN overstayed 26mins Kingston Shopping
Centre, Hull
DIR By: ivrytwr1
Date: December 17, 2025, 5:29 am
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The driver works for a company and has a lease car through the
company. Part of driver's remit is to visit store branches. As
they had never visited this store prior, the store manager
emailed them to say parking is free for 2hrs. They parked for
1hr 56mins.
Unfortunately, the store manager was incorrect and parking is
only free for 90mins, so 26mins over.
We have appealed to their company who states that in her T&C,
they is responsible for any parking notices.
I have checked signage and it does state 90mins free. We have
had a conversation about not relying on people's words and to
check for themselves in future!
However, where do we stand with regards to this parking charge?
Should we pay or do we appeal? The image shows the vehicle
registration and a picture of them driving.
HTML https://i.ibb.co/r26qybxk/82f79e72-6069-4602-ac93-0c7123c615fe.jpg
HTML https://imgbb.com/
HTML https://i.ibb.co/gL551kp1/scan-page-1.jpg
HTML https://ibb.co/JwffLD4L
HTML https://i.ibb.co/23Vj69Kq/scan-page-2.jpg
HTML https://ibb.co/xq9Msk5h
#Post#: 102831--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: jfollows
Date: December 17, 2025, 5:42 am
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Youve obscured dates and times, which the READ THIS FIRST
explicitly asks you not to, but in this case presumably no other
documents were sent along with the Notice to Hirer, and
therefore if the driver has not been identified, liability can
not be transferred from the unknown driver to you, the hirer.
--- Quote ---
> I am the hirer/keeper of vehicle [REG]. You have been passed
my details as the hirer/keeper. This is not an admission as to
the identity of the driver. I will not be naming the driver.
>
> You cannot transfer liability because you have not complied
with the Protection of Freedoms Act 2012, Schedule 4 for hire
vehicles (paras 1314). A valid Notice to Hirer must be
accompanied by:
>
> 1. a copy of the hire agreement
> 2. a statement of liability signed by the hirer
> 3. a copy of the original notice
>
> These documents were not enclosed with your notice. Therefore
there is no hirer/keeper liability and the charge must be
cancelled.
>
> Please cancel this charge. If you refuse, please supply a
POPLA verification code.
--- End Quote ---
#Post#: 102832--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: ivrytwr1
Date: December 17, 2025, 5:47 am
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Sorry, i obscured those details in case they helped identify
anything! Info below and thanks for the advice.
HTML https://i.ibb.co/XxcxvnNK/image.png
HTML https://imgbb.com/
#Post#: 102834--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: DWMB2
Date: December 17, 2025, 5:48 am
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--- Quote ---
> However, where do we stand with regards to this parking
charge?
--- End Quote ---
There is no 'we' - one person will be named on the Notice to
Hirer, and it is that person who will need to deal with this. I
don't say this to be pedantic - we see a lot of cases where
someone tries to be helpful and sends off an appeal in their own
name, despite not being the person to whom the charge is
addressed, leading to complication.
The notice is addressed to the hirer of the vehicle. By default,
the driver is liable for the charge, but Parkmaven have no idea
who the driver was, so they have written to the hirer. If they
want to recover the charges from the hirer, they need to comply
with the requirements of Schedule 4 of the Protection of
Freedoms Act 2012 (there's a link to it in my signature under
this post). One of those requirements is that when they send the
Notice to Hirer, they also send the following:
- a statement signed by or on behalf of the vehicle-hire firm to
the effect that at the material time the vehicle was hired to a
named person under a hire agreement;
- a copy of the hire agreement; and
- a copy of a statement of liability signed by the hirer under
that hire agreement.
Did Parkmaven send any of those documents with the Notice to
Hirer, or just the Notice to Hirer? If they did not, the appeal
jfollows suggests is a good first step, sent by the hirer, not
identifying who was driving.
#Post#: 102869--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: b789
Date: December 17, 2025, 8:26 am
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The intellectually malnourished idiots at ParkMaven have even
stated in their NtH that they are relying on PoFA para 9, which
is totally irrelevant for an NtH, as, has already been
mentioned, they can only rely on PoFA paras 13 and 14 if they
intend to try and hold the Hirer liable.
So long as the driver is not identified, they have no idea who
the driver is. So what if they have an image of the driver, they
still dont know the identity of that person. There is no
magical unicorn database they can input a photo into that will
spew out the persons details.
#Post#: 102891--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: ivrytwr1
Date: December 17, 2025, 10:43 am
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Appeal has been submitted by the keeper.
I may be back! Thank you.
#Post#: 102893--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: Dave65
Date: December 17, 2025, 10:49 am
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Well, that has shot someone in the foot!
#Post#: 102899--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: ivrytwr1
Date: December 17, 2025, 11:28 am
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Ninja edit.
Cheers for the dumb comment - we're not all subject matter
experts on this type of thing. I appreciate the advice and
guidance, just not something we deal with daily.
#Post#: 102915--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: Dave65
Date: December 17, 2025, 12:23 pm
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Yes, it should be the Keeper, not the driver don`t give them
clues to help them in any appeal.
#Post#: 105717--------------------------------------------------
Re: Parkmaven Parking PCN overstayed 26mins Kingston
Shopping Centre, Hull
DIR By: ivrytwr1
Date: January 13, 2026, 10:23 am
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Hi all and HNY :)
Just wanted to update this thread. We submitted as advised here
and on 17 Dec 25, received the following reply:
--- Quote ---
> We have received your request to appeal the parking charge
xxxx issued to vehicle xxxx. The reason you have submitted for
appeal is
> I am the keeper of vehicle xxxx. You have been passed my
details as the keeper. This is not an admission as to the
identity of the driver. I will not be naming the driver. You
cannot transfer liability because you have not complied with the
Protection of Freedoms Act 2012, Schedule 4 for hire vehicles
(paras 1314). A valid Notice to Hirer must be accompanied by:
1. a copy of the hire agreement 2. a statement of liability
signed by the hirer 3. a copy of the original noticeThese
documents were not enclosed with your notice. Therefore there is
no hirer/keeper liability and the charge must be cancelled.
Please cancel this charge. If you refuse, please supply a POPLA
verification code.
>
> Your ticket has now been placed on hold while we review your
appeal. You'll be notified of the outcome via email within 28
days, though it is usually much sooner than this.
--- End Quote ---
It is now 13 Jan 26, and we still have heard nothing back (yet!)
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