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       #Post#: 102825--------------------------------------------------
       Parkmaven Parking PCN – overstayed 26mins – Kingston Shopping
       Centre, Hull
   DIR By: ivrytwr1
       Date: December 17, 2025, 5:29 am
       ---------------------------------------------------------
       The driver works for a company and has a lease car through the
       company. Part of driver's remit is to visit store branches. As
       they had never visited this store prior, the store manager
       emailed them to say parking is free for 2hrs. They parked for
       1hr 56mins.
       Unfortunately, the store manager was incorrect and parking is
       only free for 90mins, so 26mins over.
       We have appealed to their company who states that in her T&C,
       they is responsible for any parking notices.
       I have checked signage and it does state 90mins free. We have
       had a conversation about not relying on people's words and to
       check for themselves in future!
       However, where do we stand with regards to this parking charge?
       Should we pay or do we appeal? The image shows the vehicle
       registration and a picture of them driving.
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       #Post#: 102831--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: jfollows
       Date: December 17, 2025, 5:42 am
       ---------------------------------------------------------
       You’ve obscured dates and times, which the READ THIS FIRST
       explicitly asks you not to, but in this case presumably no other
       documents were sent along with the Notice to Hirer, and
       therefore if the driver has not been identified, liability can
       not be transferred from the unknown driver to you, the hirer.
       --- Quote ---
       > I am the hirer/keeper of vehicle [REG]. You have been passed
       my details as the hirer/keeper. This is not an admission as to
       the identity of the driver. I will not be naming the driver.
       >
       > You cannot transfer liability because you have not complied
       with the Protection of Freedoms Act 2012, Schedule 4 for hire
       vehicles (paras 13–14). A valid Notice to Hirer must be
       accompanied by:
       >
       > 1. a copy of the hire agreement
       > 2. a statement of liability signed by the hirer
       > 3. a copy of the original notice
       >
       > These documents were not enclosed with your notice. Therefore
       there is no hirer/keeper liability and the charge must be
       cancelled.
       >
       > Please cancel this charge. If you refuse, please supply a
       POPLA verification code.
       --- End Quote ---
       #Post#: 102832--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: ivrytwr1
       Date: December 17, 2025, 5:47 am
       ---------------------------------------------------------
       Sorry, i obscured those details in case they helped identify
       anything! Info below and thanks for the advice.
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       #Post#: 102834--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: DWMB2
       Date: December 17, 2025, 5:48 am
       ---------------------------------------------------------
       --- Quote ---
       > However, where do we stand with regards to this parking
       charge?
       --- End Quote ---
       There is no 'we' - one person will be named on the Notice to
       Hirer, and it is that person who will need to deal with this. I
       don't say this to be pedantic - we see a lot of cases where
       someone tries to be helpful and sends off an appeal in their own
       name, despite not being the person to whom the charge is
       addressed, leading to complication.
       The notice is addressed to the hirer of the vehicle. By default,
       the driver is liable for the charge, but Parkmaven have no idea
       who the driver was, so they have written to the hirer. If they
       want to recover the charges from the hirer, they need to comply
       with the requirements of Schedule 4 of the Protection of
       Freedoms Act 2012 (there's a link to it in my signature under
       this post). One of those requirements is that when they send the
       Notice to Hirer, they also send the following:
       - a statement signed by or on behalf of the vehicle-hire firm to
       the effect that at the material time the vehicle was hired to a
       named person under a hire agreement;
       - a copy of the hire agreement; and
       - a copy of a statement of liability signed by the hirer under
       that hire agreement.
       Did Parkmaven send any of those documents with the Notice to
       Hirer, or just the Notice to Hirer? If they did not, the appeal
       jfollows suggests is a good first step, sent by the hirer, not
       identifying who was driving.
       #Post#: 102869--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: b789
       Date: December 17, 2025, 8:26 am
       ---------------------------------------------------------
       The intellectually malnourished idiots at ParkMaven have even
       stated in their NtH that they are relying on PoFA para 9, which
       is totally irrelevant for an NtH, as, has already been
       mentioned, they can only rely on PoFA paras 13 and 14 if they
       intend to try and hold the Hirer liable.
       So long as the driver is not identified, they have no idea who
       the driver is. So what if they have an image of the driver, they
       still don’t know the identity of that person. There is no
       magical unicorn database they can input a photo into that will
       spew out the persons details.
       #Post#: 102891--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: ivrytwr1
       Date: December 17, 2025, 10:43 am
       ---------------------------------------------------------
       Appeal has been submitted by the keeper.
       I may be back! Thank you.
       #Post#: 102893--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: Dave65
       Date: December 17, 2025, 10:49 am
       ---------------------------------------------------------
       Well, that has shot someone in the foot!
       #Post#: 102899--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: ivrytwr1
       Date: December 17, 2025, 11:28 am
       ---------------------------------------------------------
       Ninja edit.
       Cheers for the dumb comment - we're not all subject matter
       experts on this type of thing. I appreciate the advice and
       guidance, just not something we deal with daily.
       #Post#: 102915--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: Dave65
       Date: December 17, 2025, 12:23 pm
       ---------------------------------------------------------
       Yes, it should be the Keeper, not the driver don`t give them
       clues to help them in any appeal.
       #Post#: 105717--------------------------------------------------
       Re: Parkmaven Parking PCN – overstayed 26mins – Kingston
       Shopping Centre, Hull
   DIR By: ivrytwr1
       Date: January 13, 2026, 10:23 am
       ---------------------------------------------------------
       Hi all and HNY :)
       Just wanted to update this thread. We submitted as advised here
       and on 17 Dec 25, received the following reply:
       --- Quote ---
       > We have received your request to appeal the parking charge
       xxxx issued to vehicle xxxx. The reason you have submitted for
       appeal is
       > I am the keeper of vehicle xxxx. You have been passed my
       details as the keeper. This is not an admission as to the
       identity of the driver. I will not be naming the driver. You
       cannot transfer liability because you have not complied with the
       Protection of Freedoms Act 2012, Schedule 4 for hire vehicles
       (paras 13–14). A valid Notice to Hirer must be accompanied by:
       1. a copy of the hire agreement 2. a statement of liability
       signed by the hirer 3. a copy of the original noticeThese
       documents were not enclosed with your notice. Therefore there is
       no hirer/keeper liability and the charge must be cancelled.
       Please cancel this charge. If you refuse, please supply a POPLA
       verification code.
       >
       > Your ticket has now been placed on hold while we review your
       appeal. You'll be notified of the outcome via email within 28
       days, though it is usually much sooner than this.
       --- End Quote ---
       It is now 13 Jan 26, and we still have heard nothing back (yet!)
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