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#Post#: 106137--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: January 16, 2026, 4:59 am
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[quote author=b789 link=topic=9160.msg103456#msg103456
date=1766340765]
If/when they reject, come back and we can assist with a
comprehensive POPLA appeal. You will have 33 days from the date
of the rejection to submit your POPLA appeal.
[/quote]
Hey! Rejection has just come in...
Thank you for your recent correspondence concerning the
above-referenced Parking Charge.
Review of your Appeal
The Parking Charge was issued lawfully and in full and proper
accordance with the Private Parking Sector Single Code of
Practice issued by the British Parking Association (the ‘BPA’).
There are signs located at the entrance to, and within the car
park, that state the terms and conditions that apply when
parking.
As clearly stipulated on signage within the car park, payment or
registration for parking must be made for the full duration of
the vehicles stay. Our systems do not show any evidence of
payment or registration made against this vehicle on the
incident date.
The signs throughout the car park are clear and comply fully
with the BPA’s prescribed rules and regulations. When parking
on private land, it is the driver’s responsibility to ensure
they adhere to the terms and conditions of the car park
concerned.
As we have not been provided with the name and a serviceable
address for the driver/hirer, under Schedule 4 of the Protection
of Freedoms Act 2012, we do have the right, subject to meeting
the requirements of the Act, to recover from the Registered
Keeper the amount that remains outstanding. We have obtained the
name and address of the registered keeper of the vehicle from
the DVLA for the purposes of enforcing this charge.
Please note that your vehicle was found to be parked in the
designated Premier Inn area of the car park instead of the
permit parking area which is situated before our camera capture
zone.
If parking cannot be made without breaching the terms and
conditions of the car park, alternative parking arrangements
must be sought or motorists will be issued with a Parking Charge
as per the car park terms stated on the signage on site.
Given the above, and whilst we have considered your
representations carefully, on this occasion your appeal has been
rejected.
The Charge Amount and Methods of Payment
In good faith, Horizon will hold the charge at the current
amount of £60 for a further 14 days from the date of this
correspondence to allow you further time to pay.
Payment of the outstanding charge can be made using our 24-hour
payment line: 020 8106 0789 or online at Horizon Parking Portal
Alternatively, payment can be made via cheque made payable to
Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor
House, 2 Hanbury Road, Chelmsford, Essex, CM1 3AE.
Additional Types of Appeal
If you have no evidence that you wish to submit to us, then you
have now reached the end of our appeals procedure. Although we
have rejected your appeal, the Parking On Private Land Appeals
(POPLA) provides an independent appeals service. To use this
service, you must appeal to POPLA within 28 days of the date of
this correspondence.
For full instructions on how to appeal to POPLA, please visit
their website at www.popla.co.uk. If you would rather progress
this matter by post, please contact our Appeals Office and we
will send you the necessary paperwork.
Your POPLA reference number is XXXXXXXXXX
Please be advised that if you elect for independent arbitration
of your case, you will be required to pay the charge at the full
amount and, as such, will no longer qualify for payment at the
reduced rate. Please also be advised that POPLA will not accept
an appeal where payment is made against the Parking Charge in
question.
We are required by law to inform you that Ombudsman Services
(www.ombudsman-services.org/) provides an alternative dispute
resolution service that would be competent to deal with your
appeal; however, Horizon has not chosen to participate in their
alternative dispute resolution service. As such, should you
wish to appeal, then you must do so to POPLA as explained above.
Yours sincerely,
Appeals Department
Horizon Parking Limited
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