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#Post#: 102548--------------------------------------------------
ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: December 15, 2025, 11:57 am
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Hi,
This has been received in the post from Horizon Parking.
[img width=480
height=640]
HTML https://i.ibb.co/m51G872m/horizon2.jpg[/img]
HTML https://ibb.co/N2QsSzJX
[img width=480
height=640]
HTML https://i.ibb.co/GQzsSCks/horizon1a.jpg[/img]
HTML https://ibb.co/pjYWF4ZW
[img width=1100
height=1012]
HTML https://www.dropbox.com/scl/fi/z8jt5hw52rmlxlfa99225/horizon3.jpg?rlkey=0rxgdyccabc5dycuxhjj2naly&st=lkdrchuu&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/v5exx9r2osi7wiyzixx7m/Horizon5.jpeg?rlkey=w57nb0p4ghfxqoru3hriahjj5&st=bivzx1lm&raw=1[/img]
[img width=960
height=1280]
HTML https://www.dropbox.com/scl/fi/6jpraam447p41455113w7/Horizon6.jpeg?rlkey=gzhyu4r0hoptm2dp025iimdbc&st=ebnduyka&raw=1[/img]
[img width=1100
height=482]
HTML https://www.dropbox.com/scl/fi/p7pq70j4arl7o6nxkl0wv/Horizon6a.jpg?rlkey=yudt256bk93ztz7yeiuwtq6ig&st=b20jsh8y&raw=1[/img]
[img width=960
height=1280]
HTML https://www.dropbox.com/scl/fi/kvtzgrem0osw97c3pn69s/Horizon7.jpeg?rlkey=m1xxiq5e8gr3a0xe3qcnqenwh&st=5y7bzskc&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/0fyjmsxai9vjkg39h73iq/Horizon8.jpeg?rlkey=y6a6h55gyh7itzztzwwwmqekq&st=gzspjdrw&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/l508u2grfr3a2rmmnkzqq/Horizon9.jpeg?rlkey=uhkkiqzcsr2vjurkavwdiv59d&st=ja58k8zn&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/5uan4ksvoou6feri524gb/Horizon10.jpeg?rlkey=57pu9epb7wsr4rzvsb34yu3vo&st=2hcxdquy&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/s7irz9hnc0f320b2crwde/Horizon11.jpeg?rlkey=m3huzoy5nrhlbbpm6f9typeoa&st=y6ha7ppz&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/x4598nx2ge0h0q76vd45m/Horizon12.jpeg?rlkey=ev20z8553hatx2phkcn84jdse&st=c48g95fj&raw=1[/img]
[img width=1100
height=1460]
HTML https://www.dropbox.com/scl/fi/jjmik0o35xu1yliyrgpop/Horizon13.jpg?rlkey=msfqpuauzcwvh3mp02u5kxr6n&st=o5rcui1y&raw=1[/img]
This is where the anpr image is caught
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/gsplpfkuziz8x6kxyuniu/Horizon14.jpeg?rlkey=flpv4kln0eqc9yq2rq5xyfee9&st=6o5ublkc&raw=1[/img]
[img width=1100
height=1466]
HTML https://www.dropbox.com/scl/fi/c0170ohijv5sfgx4csrdo/Horizon15.jpeg?rlkey=l96o2t6zy6ze13jqz1o9avhi7&st=nzmfd07m&raw=1[/img]
Thanks in advance!
#Post#: 102554--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: jfollows Date: December 15, 2025, 12:17 pm
---------------------------------------------------------
You have obscured too much.
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
Including
[quote]
3. Post the notice(s) you have received – as well as providing
important context, the notices may contain/omit details that can
be used to help you successfully fight the charge. Upload photos
of any and all notices you have received from the parking
company. You should show us all pages of the notice(s), remove
personal details (name/address, PCN reference number, Vehicle
Registration Mark), but show us all dates and times. Details
that you think are trivial could help you win, so don’t leave
anything out.[/quote]
#Post#: 102562--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: December 15, 2025, 12:54 pm
---------------------------------------------------------
[quote author=jfollows link=topic=9160.msg102554#msg102554
date=1765822652]
You have obscured too much.
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
Including
[quote]
3. Post the notice(s) you have received – as well as providing
important context, the notices may contain/omit details that can
be used to help you successfully fight the charge. Upload photos
of any and all notices you have received from the parking
company. You should show us all pages of the notice(s), remove
personal details (name/address, PCN reference number, Vehicle
Registration Mark), but show us all dates and times. Details
that you think are trivial could help you win, so don’t leave
anything out.[/quote]
[/quote]
Apologies, I think it's all right now assuming I havent revealed
too much?
#Post#: 102781--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: December 16, 2025, 8:49 pm
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Hoping someone can give me some advice :)
#Post#: 103438--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: sshinkin Date: December 21, 2025, 8:55 am
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I sometimes park there for football but you have to park on the
bit on left before that camera
#Post#: 103456--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: b789 Date: December 21, 2025, 12:12 pm
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You are the registered keeper. You are not admitting who was
driving and you are not required to do so. Your position is that
Horizon have issued a parking charge for the wrong area and they
cannot prove the vehicle was parked on land where Horizon’s
terms apply.
The location is not a single, clearly defined car park. On entry
there is a sign stating “Customer and guest car park”, but it is
positioned parallel to the roadway rather than facing
approaching drivers and it does not set out any contractual
terms. It merely directs drivers to look for other signs inside
the site.
Further in, there is a high-mounted Horizon tariff board on the
right which sets out tariffs for Premier Inn guests, Table Table
customers, Costa customers and “just want to park”. That sign is
plainly aimed at the joint use customer and guest car park for
those businesses.
Separately, there is a directional sign on the left, which is
not a Horizon sign, clearly distinguishing a different area. It
directs “Hotel guest parking” ahead, but separately directs
“Charles & Wensum House car park (permit holders only)” to the
left. The driver followed that instruction and parked in the
Charles & Wensum House permit holders only area, not in the
Premier Inn/customer car park to which Horizon’s tariff sign
relates.
Within the Charles & Wensum House car park itself, there is only
a single wall-mounted sign. This is plainly a legacy sign
referring to clamping of unauthorised vehicles. There are no
Horizon signs in that area and no signage offering parking on
terms, no requirement to pay, and no instruction to register a
vehicle. There is therefore no Horizon contractual offer in that
area capable of being accepted by a driver.
If the Charles & Wensum House car park is, as signed, “permit
holders only”, then by definition it is not offering parking to
non-permit holders on contractual terms. A non-permit holder
cannot be contractually bound to pay a parking charge in an area
where parking is not offered to them at all. At most, a
non-permit holder would be a trespasser.
Trespass is a matter for the landowner only. Horizon are not the
landowner and have no standing to pursue a claim in trespass.
Even if the landowner were pursuing trespass, the only
recoverable sum would be nominal damages for actual loss. There
was no loss caused here, so no damages would arise in any event.
Horizon cannot convert an alleged trespass into a contractual
parking charge.
Horizon’s allegation is “Failure to pay or register for the full
duration of the stay (ANPR)”. ANPR only shows a vehicle passing
cameras at the perimeter of the wider site. It does not show
where the vehicle was parked and does not establish that it was
parked in a location subject to Horizon’s contractual terms.
Horizon must therefore be put to strict proof of the vehicle’s
actual parked location and the signage that applied at that
precise location.
You clearly hold contemporaneous photographs of all signage
encountered along the route taken into the site and within the
area where the vehicle was parked, together with a map showing
the route taken and the exact parking location. These images
demonstrate that the route taken leads directly to the Charles &
Wensum House permit holders only car park and that there are no
Horizon contractual terms displayed in that area.
You should preserve this evidence carefully. The original
digital photographs should be retained in their original form so
that the metadata can be relied upon. The EXIF data showing the
date and time the photographs were taken should be extracted or
screenshotted, as this provides independent proof that the
images are contemporaneous with the material period. These
timestamps should be kept with the photographs and submitted if
required, particularly at POPLA or if the matter were ever
escalated further.
You should also retain the Google Street View map with the route
taken clearly marked and the parking location identified, as
this assists in demonstrating how a driver is directed away from
the Horizon-controlled customer car park and into a separate
permit-only area.
Your appeal, as keeper only, should require cancellation unless
Horizon can provide strict proof of all of the following.
[indent]First, a contemporaneous site boundary plan and
landowner contract showing that the Charles & Wensum House
permit holders only car park is included within Horizon’s
enforcement area and that Horizon has authority there to offer
parking contracts and pursue charges in its own name.
Second, photographs of Horizon contractual terms signage located
within the Charles & Wensum House car park itself, taken from
the driver’s route and from the parked location, demonstrating a
clear offer to park on terms and a requirement to pay or
register.
Third, an explanation of how a contractual parking charge can
arise in an area signed as “permit holders only”, where the only
on-site sign refers to clamping and no Horizon terms are
displayed.[/indent]
If Horizon cannot evidence these points, then no contract was
formed, no breach can be established, and the parking charge
must be cancelled.
If Horizon reject and issue a POPLA code, you should repeat the
same position: Horizon have not proven the vehicle was parked on
land subject to their terms; there were no Horizon contractual
terms displayed in the Charles & Wensum House permit holders
only area; any alleged non-permit parking could only sound in
trespass, which Horizon has no standing to pursue and which
would give rise to no recoverable loss; and ANPR evidence does
not prove parking location or contractual liability.
As any initial appeal is unlikely to succeed, because there is
no money in it for them, you should simply appeal, ONLY as the
Keeper with the following:
[quote]I am the registered keeper. I dispute your parking charge
and I am not identifying the driver.
This PCN has been issued for the wrong area and your ANPR images
do not prove where the vehicle was parked. The vehicle was
parked in the Charles & Wensum House car park, which is clearly
signed as permit holders only via the on-site directional
signage. In that permit-holder area there are no Horizon
contractual terms and no pay or registration instructions. The
only sign present there is a legacy clamping warning, which is
plainly not your ANPR pay/registration regime.
If the area is permit holders only, there is no contractual
offer to non-permit holders and no driver could be contractually
bound to pay a parking charge. At most, parking without a permit
would be trespass, which only the landowner can pursue and only
for nominal loss. You are not the landowner and there was no
loss.
Cancel the charge, or provide the following strict proof so the
keeper can understand your case.
[indent]1. A contemporaneous site plan and boundary map showing
that Charles & Wensum House car park is within your enforcement
area for this site.
2. A copy of the landowner contract confirming you are
authorised to operate and enforce in that specific permit-holder
area.
3. Photographs of the signage within Charles & Wensum House car
park that you say created any obligation to pay or register,
taken from the driver’s route and from the parked
location.[/indent]
If you reject, you must issue a POPLA code.[/quote]
If/when they reject, come back and we can assist with a
comprehensive POPLA appeal. You will have 33 days from the date
of the rejection to submit your POPLA appeal.
#Post#: 103458--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: December 21, 2025, 12:29 pm
---------------------------------------------------------
[quote author=b789 link=topic=9160.msg103456#msg103456
date=1766340765]
If/when they reject, come back and we can assist with a
comprehensive POPLA appeal. You will have 33 days from the date
of the rejection to submit your POPLA appeal.
[/quote]
I now understand your title on this forum.
[img width=286
height=414]
HTML https://www.dropbox.com/scl/fi/a66lurm6c41y6hv50e63w/Screenshot-2025-12-21-at-18.24.27.png?rlkey=waaxgxs8mteyor0lztz1ud5ov&st=qc6vz011&raw=1[/img]
What a legend, and to go into such fine detail. My mind is
blown. Have the best Christmas!!!
#Post#: 103462--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: December 21, 2025, 12:48 pm
---------------------------------------------------------
[quote author=b789 link=topic=9160.msg103456#msg103456
date=1766340765]
As any initial appeal is unlikely to succeed, because there is
no money in it for them, you should simply appeal, ONLY as the
Keeper with the following:
[/quote]
Just to be clear, I shouldn't share any of these images with
horizon on the appeal submission? Wait for POPLA?
#Post#: 103465--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: b789 Date: December 21, 2025, 12:59 pm
---------------------------------------------------------
Correct. These firms almost never accept an initial appeal.
Don't waste your time or effort on it.
Make sure you get the metadata from your photos. There are
plenty of apps out these that can extract that data and put a
timestamp on the photos.
#Post#: 103479--------------------------------------------------
Re: ANPR - Horizon Parking - Hotel Nelson Norwich
By: candlestick Date: December 21, 2025, 2:34 pm
---------------------------------------------------------
[quote author=b789 link=topic=9160.msg103465#msg103465
date=1766343584]
Correct. These firms almost never accept an initial appeal.
Don't waste your time or effort on it.
Make sure you get the metadata from your photos. There are
plenty of apps out these that can extract that data and put a
timestamp on the photos.
[/quote]
Gotcha, thanks!
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