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#Post#: 101574--------------------------------------------------
Final Demand- ANPR- No Payment - Swansea University Bay Campus-
Total Parking Solutions
DIR By: VicMbe
Date: December 8, 2025, 12:40 pm
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Hello,
Please can you help. I have received this Final Demand for an
ANPR for a car park at Swansea University. The car entered the
private road and left 40 minutes later but did not park. The
only sign before the ANPR camera is the one attached. I cant go
onto the site to check further signage as that would result in
further penalties. I have only received the final demand as the
V5 has not been updated. However the post from the previous
address is being forwarded and this is the first thing to
receive. It says at the bottom of page one that full details of
how to appeal are on the reverse but nothing is there.
Can anyone help?
HTML https://ibb.co/Nd4xzZZ9
HTML https://ibb.co/Vcn0TVCk
HTML https://ibb.co/spTP8zyb
Thanks so much!
#Post#: 101578--------------------------------------------------
Re: Final Demand- ANPR- No Payment - Swansea University Bay
Campus- Total Parking Solutions
DIR By: RichardW
Date: December 8, 2025, 1:07 pm
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Was this sent to your original address?
#Post#: 101579--------------------------------------------------
Re: Final Demand- ANPR- No Payment - Swansea University Bay
Campus- Total Parking Solutions
DIR By: VicMbe
Date: December 8, 2025, 1:11 pm
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Yes it was sent to the original address and not the new address.
The deal is that the royal mail deliver it to the neighbour who
passes it to me. This is the first and only thing they have
passed on about it.
#Post#: 101707--------------------------------------------------
Re: Final Demand- ANPR- No Payment - Swansea University Bay
Campus- Total Parking Solutions
DIR By: RichardW
Date: December 9, 2025, 8:48 am
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Have a look here:
HTML https://www.ftla.uk/private-parking-tickets/urgent-advice-needed-hospital-parking-fines-escalated-to-debt-collectors-how-to-/msg101282/#msg101282
You can see a need to do a data rectification notice to make
sure they have the correct address for you. You can make a
complaint that should be treated as an appeal as the reg keeper
- they have helpfully told you that they didn't issue the
original PCN in time to hold the keeper liable. It has to be
delivered within 14 days to transfer liability to the keeper,
but infringement was on 16th Oct and notice sent 30th, so it
would have been deemed served after the 14 days. They will
refuse it, but should (might!?) send a POPLA code where you
might have more success. Draft something up and post it here
before sending it in.
#Post#: 101738--------------------------------------------------
Re: Final Demand- ANPR- No Payment - Swansea University Bay
Campus- Total Parking Solutions
DIR By: b789
Date: December 9, 2025, 11:25 am
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You have not receive any PENALTY. You received a speculative
invoice from an unregulated private parking company for an
alleged breach of contract by the driver. It is an invoice. Just
because you received an invoice does not mean you are in debt to
them, especially if you dispute it. Only a judge could confirm
whether you are in debt to them and if you have not yet had any
contact with them about this "invoice", good.
What you must NEVER EVER do is identify the driver. They have no
idea who that is unless you, the Keeper, blab it to them,
inadvertently or otherwise. There is no legal obligation on the
Keeper to identify the driver to an unregulated private parking
firm. The ONLY liable entity is the unknown (to them) driver.
Because their Notice to Keeper (NtK) was not "given" (delivered)
within the "relevant period" of 14 days beginning with the day
after the date of the alleged contravention, they cannot rely on
the provisions of the Protection of Freedoms Act 2012 (PoFA) to
transfer liability from the unknown driver to the known Keeper.
So, as long as you only refer to the driver in the third person,
they cannot hold you liable for the charge. No "I did this or
that", only "the driver did this or that". Don't tell 'em your
name Pike!
AS already advised above, the very first thing you must do is
email the Data Protection Officer (DPO) of TPS a Data
Rectification Notice (DRN) instructing them to update your
current address for service and to erase any other addresses
they may hold for you. The highlighted words are there for a
reason, so use them.
As soon as you have done that, you should send a formal
complaint which can include an appeal, which they will reject
anyway but require them to provide a POPLA code for a secondary
appeal, for what it's worth.
#Post#: 101739--------------------------------------------------
Re: Final Demand- ANPR- No Payment - Swansea University Bay
Campus- Total Parking Solutions
DIR By: b789
Date: December 9, 2025, 11:34 am
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Use the following as your formal complaint to TPS:
--- Quote ---
> Subject: Formal complaint and appeal – Final Demand – ANPR “No
Payment” – Swansea University Bay Campus
>
> Vehicle registration: [VRM]
> Your reference: [PCN/Reference number]
>
> Dear Sir or Madam,
>
> I write as the registered keeper. This is a formal complaint
about your handling of this Parking Charge and must also be
treated as an appeal by the keeper in accordance with the
Private Parking Single Code of Practice (PPSCoP). If you refuse
this complaint/appeal, you must issue a POPLA verification code.
>
> Background
>
> The first and only correspondence I have received from Total
Parking Solutions (TPS) is a “Final Demand” sent to my previous
address. Royal Mail redirection / neighbour forwarding
arrangements meant it has only recently reached me. I have not
received any original Notice to Keeper (NtK) for this matter.
>
> The Final Demand asserts that full details of how to appeal
are on the reverse, but there are no appeal details whatsoever.
This is misleading and contrary to the PPSCoP requirement for
clear information about complaints and appeals and signposting
to the independent appeals service.
>
> Address for service and data rectification
>
> You have obtained and used an outdated address for me. My
correct address for service is:
>
> [Full current postal address]
>
> You are required to update your records accordingly. Any other
address data you hold for me must be erased. I require written
confirmation that my correct address is now recorded as the sole
address for service and that all outdated address data has been
deleted.
>
> Keeper liability and PoFA 2012
>
> Your own correspondence confirms that the alleged
contravention occurred on 16 October 2025 and that the NtK was
“sent” on 30 October 2025. Under Schedule 4 of the Protection of
Freedoms Act 2012 (PoFA), where ANPR is used and no Notice to
Driver was affixed to the vehicle, a Notice to Keeper must be
delivered within the “relevant period” of 14 days beginning with
the day after the specified period of parking.
>
> A notice “sent” on 30 October 2025 cannot have been “given”
(delivered) within that 14 day period. Even on a best case
assumption of first class post, service would be deemed at least
two working days after posting. That is well outside the strict
statutory deadline.
>
> As a result, you cannot rely on PoFA to transfer liability
from the unknown driver to me as the Keeper. There is no legal
obligation upon me to identify the driver and I will not be
doing so. The only potentially liable party is the driver, who
remains unknown to you.
>
> For the avoidance of doubt, I do not admit to being the driver
and you must not infer that I was. Any suggestion that I am
liable as Keeper is misconceived and must be withdrawn.
>
> No parking, no contract and inadequate signage
>
> According to the Final Demand, the vehicle entered a private
road within Swansea University Bay Campus and left approximately
40 minutes later. The driver did not park in a marked bay. The
only sign visible prior to passing the ANPR camera is the sign
already provided to you in electronic form. That sign does not
contain any clear contractual offer, does not state the terms,
tariffs, or any parking charge, and does not reasonably
communicate that merely driving on the private road would incur
a charge.
>
> The PPSCoP requires that entrance signs and other signage must
clearly set out the key terms and the parking charge in a manner
that is prominent, legible and visible prior to any parking or
decision to remain on the land. In this case, your signage does
not meet that standard and no contract could have been formed
merely by traversing a private road. The driver was not given a
fair opportunity to read, understand and accept any terms before
being subjected to your ANPR enforcement.
>
> Procedural and PPSCoP breaches
>
> Your conduct in this case falls below the standards required
by the PPSCoP for several reasons:
>
> [indent]1. You failed to deliver a PoFA-compliant NtK within
the statutory 14 day period, yet you continue to assert keeper
liability.
> 2. You used an outdated address for service and failed to take
reasonable steps to ensure that correspondence was sent to the
correct address.
> 3. The Final Demand misleadingly states that appeal
information is on the reverse when in fact there is none,
depriving the recipient of clear information about their right
to complain and appeal.
> 4. You have not previously provided the registered keeper with
a meaningful opportunity to appeal within 28 days of a NtK being
served.
> 5. Your signage does not meet the PPSCoP standards for
clarity, prominence and transparency.[/indent]
>
> Required outcome
>
> In light of the above, I require the following:
>
> [indent]1. Written confirmation that my address for service
has been updated to the address stated above and that all
outdated address data has been erased.
> 2. Immediate cancellation of this Parking Charge on the basis
that:
> a. There is no keeper liability under PoFA; and
> b. No contract was formed with the driver due to inadequate
signage and the fact that the vehicle did not park; and
> c. Your handling of this matter has breached the PPSCoP’s
requirements for fair, transparent and accurate communication.
> 3. In the alternative, if you unreasonably refuse to cancel,
you must:
> a. Treat this complaint as a formal appeal by the keeper; and
> b. Issue a rejection letter that addresses each of the points
raised above; and
> c. Provide a valid POPLA verification code so that I can refer
the matter to independent adjudication.[/indent]
>
> While this complaint/appeal is being considered, you must
place the case on hold and must not instruct any debt collection
agents or commence court proceedings. Any escalation while a
complaint or appeal is outstanding would be a further breach of
the PPSCoP and would be raised with the British Parking
Association, the DVLA and my elected representatives.
>
> If you fail to cancel this charge or to provide a POPLA code
in the event of rejection, I will treat that as a serious breach
of the PPSCoP and will escalate it accordingly.
>
> I look forward to your prompt written response.
>
> Yours faithfully,
>
> [Name of registered keeper]
> [Date]
--- End Quote ---
#Post#: 102332--------------------------------------------------
Re: Final Demand- ANPR- No Payment - Swansea University Bay
Campus- Total Parking Solutions
DIR By: VicMbe
Date: December 13, 2025, 11:20 am
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Thank you so much for this! Apologies for the delay ;)
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