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#Post#: 101425--------------------------------------------------
Overstay @Iceland's in Ilford - Excel Parking
By: zeezee Date: December 8, 2025, 5:28 am
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HI Guys
The person in Q overstayed in the Iceland due to shopping etc.
They want £100 for this - it's a joke!
I'm not paying this! - Any help would be much appreciated!
[img width=749
height=1024]
HTML https://live.staticflickr.com/65535/54970105227_588c0cb28b_b.jpg[/img]
HTML https://flic.kr/p/2rKwa9X1
HTML https://flic.kr/p/2rKwa9X
by Zee Aze
HTML https://www.flickr.com/photos/203616810@N04/,
on Flickr
[img width=751
height=1024]
HTML https://live.staticflickr.com/65535/54970105232_fd7e1ba953_b.jpg[/img]
HTML https://flic.kr/p/2rKwaa32
HTML https://flic.kr/p/2rKwaa3
by Zee Aze
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on Flickr
#Post#: 101432--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: jfollows Date: December 8, 2025, 6:01 am
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Plan A is to get Iceland to cancel this for you.
Otherwise, the driver probably entered into a contract for
parking for a limited time and exceeded this for some reason.
They have cause to claim against the driver if so.
#Post#: 101503--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: b789 Date: December 8, 2025, 9:36 am
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I suggest you read this thread to understand how to go about
getting this cancelled, starting with reply #1 here:
Excel Parking PCN - Harrow/Wealdstone
HTML https://www.ftla.uk/private-parking-tickets/excel-parking-pcn-harrowwealdstone/
#Post#: 101592--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: zeezee Date: December 8, 2025, 3:06 pm
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Thank you -
ill start by sending the CEO an email to cancel the PCN
Ill send the following;
Subject: Request for Discretionary Cancellation of Parking
Charge – Iceland Customer
Dear Mr Dhaliwal,
I hope you are well. I am writing to you as a loyal Iceland
customer regarding a parking charge I recently received after
slightly overstaying in the car park of one of your stores.
On the day in question, I was shopping at Iceland and
unfortunately exceeded the permitted parking time by a small
margin. This was not intentional; I was simply taking a little
longer than expected during my shop. I have always understood
Iceland to be a company that values and supports its customers,
and I hope that this situation can be viewed with some
discretion.
I would be extremely grateful if you could assist in having this
parking charge cancelled, or forward my request to the
appropriate team or parking management provider. I can provide
any receipts, reference numbers, or evidence required to support
my claim.
Thank you very much for taking the time to read my message. I
truly appreciate any help you may be able to offer.
Kind regards,
[Your Name]
[Your Contact Information]
#Post#: 102669--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: zeezee Date: December 16, 2025, 8:52 am
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Emailed the top man in Iceland a while back and sadly I have got
no reply...
It has now been longer than 28 days - but shall I send a
response to EXCEL regarding refuting the ticket?
#Post#: 102769--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: b789 Date: December 16, 2025, 7:27 pm
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Do you mean appeal to excel? That should have been done within
28 days from two working days after it was issued.
#Post#: 102772--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: zeezee Date: December 16, 2025, 7:39 pm
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Yes - I've missed that 28-day deadline, unfortunately.
So does that mean I cannot submit a late appeal?
If not, what options do I have now?
#Post#: 102779--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: b789 Date: December 16, 2025, 8:35 pm
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You can try, but I’d also follow up on the request to the
Iceland CEO that you say has not been responded to. In our
experience here, it has always been positive.
#Post#: 102961--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: zeezee Date: December 17, 2025, 5:57 pm
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Thank you
Sent off the follow-up email to the CEO today, hopefully he
responds.
Interestingly, I've gone to appeal the ticket on the website
(advertised on the back of the ticket), but the website did not
recognise my details....
Could this possibly mean that the CEO cancelled the ticket, or
that (obviously, by 5 days now) I have gone past the appeal
process date?
#Post#: 103441--------------------------------------------------
Re: Overstay @Iceland's in Ilford - Excel Parking
By: zeezee Date: December 21, 2025, 9:30 am
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So spoke to the OP (Azura94) from the third post (Thank you),
and the OP got a response from ICELAND via another debt that the
CEO referred to;
I have emailed the department <Property@Iceland.co.uk> to see if
they can cancel it - I cant see any other route, to be
honest....
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