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#Post#: 103487--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: December 21, 2025, 3:28 pm
---------------------------------------------------------
--- Quote from: Maximum Bob link ---
>
> I went on the ICO website Live chat for complaints and
expressed concerns that the DPO email link at Moorside legal is
not being monitored. Not sure what action will be taken.
> Also sent a recorded delivery letter to Moorsides registered
address in Oldham..don't expect anything in return but its
something that can be presented in court.
>
--- End Quote ---
Hi [member=7614]Maximum Bob[/member], did you get any response
at all?
#Post#: 103509--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: b789
Date: December 21, 2025, 5:51 pm
---------------------------------------------------------
Nothing to do. The ball is in their court. It's Xmas week so
probably nobody is at work. Why the impatience? This process is
going to last many months.
#Post#: 103603--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Maximum Bob
Date: December 22, 2025, 1:52 pm
---------------------------------------------------------
[member=602]Snowynight[/member] Not had any response.
#Post#: 104722--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: LoneStartState
Date: January 6, 2026, 5:30 am
---------------------------------------------------------
Just for additional information.
litigationteam@moorsidelegal.co.uk seems to be active. It at
least gave an automated acknowledgement of receipt when tested
at the end of this year while the help address still returns the
automatic not monitored response.
#Post#: 109639--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: February 12, 2026, 2:05 pm
---------------------------------------------------------
Hi,
Finally received a response yesterday from
noreply@moorsidelegal.co.uk below, and the original PCN with
some photos and the appeal were also attached in the email. What
can we do next?
"
We write in relation to the above matter.
Moorside Legal acts on behalf of Alliance Parking as an
external debt recovery agent for legal action. Communication
between Moorside Legal and Alliance Parking typically relates to
case progression, operational instructions, and status updates.
These exchanges concern the management of the Parking Charge
Notice (PCN) from a business‑to‑business standpoint.
Because this communication does not contain your personal data
nor does it identify you directly or indirectly, it does not
fall within the scope of personal data as defined under the UK
GDPR.
Under the UK GDPR, organisations are required to disclose
personal data, not operational records or internal
communications. Any correspondence between Moorside Legal and
Alliance Parking that relates purely to process, case
management, or administrative instructions is considered
business information, not personal data.
As required under Article 15 of the UK GDPR and in line with
ICO guidance, the purposes for which we process your personal
data are to manage and enforce parking terms and conditions. The
categories of personal data we hold include vehicle registration
details, keeper details obtained from the DVLA, and
correspondence history.
Please be advised that the help@moorsidelegal.co.uk mailbox is
not monitored. Accordingly, we advise that you register on our
Customer Portal using the link below:
🔗
HTML https://portal.moorsidelegal.co.uk
Should you choose not to utilise the Portal, please direct all
future correspondence to dpo@apn.co.uk.
Our Privacy Policy outlines where we collect personal data from
and the lawful basis on which we may process it. You can read
more about how and why we hold and process your personal data
via the following link:
HTML https://moorsidelegal.co.uk/privacy-policy/
If you need any assistance, feel free to contact us on 0330 822
9950.
Please see the attached PCN, which was correctly issued in
accordance with Schedule 4 of the Protection of Freedoms Act
2012. This legislation allows us to hold the registered keeper
liable for the full outstanding balance if driver details are
not provided.
To view the supporting photographic evidence, kindly visit the
link below and quote reference ******:
🔗
HTML https://www.pay-my-pcn.co.uk/live-3sc-user/
By entering and parking the vehicle on our client's private
land, you agreed to enter into a contract with our client and to
be bound by the terms and conditions of that contract. The terms
and conditions were clearly displayed in prominent places within
the car park. Due to your failure to comply with the terms and
conditions, our client has issued the PCN therefore if we are
instructed to issue a claim the reason would be for Unpaid
parking charges/breach of contract.
You have already made representation to our client, who have
responded accordingly. We cannot overturn their decision.
In our client’s letter notifying you of the rejection of your
appeal, you were advised of the option to escalate the matter to
an Independent Adjudication Service administered by our client’s
Accredited Trade Association. As your appeal was also rejected
at that stage, we must inform you that all avenues of appeal
have now been exhausted.
Considering the evidence, we are satisfied that the PCN has
been issued in line with industry standards and is compliant
with the International Parking Community’s (IPC) code of
practice. The signage of the car park also complies with the
International Parking Community’s Code of Practice.
Please be advised that the original amount of the PCN was
£100.00. As outlined in the notice, a reduced amount of £60.00
would have been accepted as full and final settlement if payment
had been received within 14 days from the date of issue.
Unfortunately, as no payment was received within that time
frame, the opportunity to pay the reduced amount has now
expired. As a result of continued non-payment and additional
charges, the balance has increased and now stands at £170.00.
The additional charge which has been levied on your Parking
Charge of £70 is the amount set out in both the British Parking
Association and International Parking Community Codes of
Practice as the amount which may be added to a Parking Charge
when a Parking Charge remains unpaid and when further recovery
is required. Our client is a member of the International Parking
Community which is a government approved Accredited Trade
Association (ATA) for Private Parking. Our client adheres to the
ATA’s Code of Practice. The £70 does not represent the cost of
recovery but is a reasonable amount in relation to the Parking
Charge amount, in order to encourage early payment of the
Parking Charge without the need for debt recovery. It is a fair
amount set by our client’s government-approved Accredited Trade
Association Code of Practice. There are however also costs
incurred by our client in relation to debt recovery services.
It is unclear why you would need to inspect any agreement
between our client and the landowner as you are not party to
that agreement, nor could it aid your dispute or any potential
defence.
Please note that we will not be addressing any further
correspondence related to disputes of the same nature, as we
have already provided you with a response. However, should you
wish to raise a new dispute, we will investigate the matter
further and respond accordingly.
We ask that you make the full payment of £170.00 within 7 days
of receipt of this email.
You can make payment in the following ways:
• Contact us on 0330 822 9950 (our opening times are Monday-
Friday 9:00- 17:00);
• portal.moorsidelegal.co.uk - Login to our portal
•
HTML https://pay.moorside.legal
- Quick Pay
If you fail to respond or make payment, we may be instructed by
our client to issue legal proceedings against you. This will
incur further costs and fees that will be added to the
outstanding balance. You may wish to seek independent legal
advice.
"
======
They claimed "The terms and conditions were clearly displayed in
prominent places within the car park" - but again as I appealed
before it is not true:
There is no entrance sign. And the only sign that appears to
relate to the car park is tiny and practically hidden, not
placed in close proximity (but about 25 feet away from the
parking spaces), i.e., the tiny one on the building behind the
trees and green space, not obvious at all. The font size is too
small to be able to signify it relates to the car park. So
motorists cannot be expected to read a sign that they did not
see because of its distance from the car park and because it is
obscured by a tree which had a lot more leaves on it when the
PCN was issued compared to the picture they showed as evidence
(there is only one taken by them in winter 2019 when tree leaves
already fell off).
#Post#: 110000--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: February 16, 2026, 5:35 pm
---------------------------------------------------------
Hi [member=26]b789[/member], could you please advise how I
should respond? Thanks very much.
--- Quote from: Snowynight link ---
>
> Hi,
>
> Finally received a response yesterday from
noreply@moorsidelegal.co.uk below, and the original PCN with
some photos and the appeal were also attached in the email. What
can we do next?
>
> "
> We write in relation to the above matter.
>
> Moorside Legal acts on behalf of Alliance Parking as an
external debt recovery agent for legal action. Communication
between Moorside Legal and Alliance Parking typically relates to
case progression, operational instructions, and status updates.
These exchanges concern the management of the Parking Charge
Notice (PCN) from a business‑to‑business standpoint.
>
> Because this communication does not contain your personal data
nor does it identify you directly or indirectly, it does not
fall within the scope of personal data as defined under the UK
GDPR.
>
> Under the UK GDPR, organisations are required to disclose
personal data, not operational records or internal
communications. Any correspondence between Moorside Legal and
Alliance Parking that relates purely to process, case
management, or administrative instructions is considered
business information, not personal data.
>
> As required under Article 15 of the UK GDPR and in line with
ICO guidance, the purposes for which we process your personal
data are to manage and enforce parking terms and conditions. The
categories of personal data we hold include vehicle registration
details, keeper details obtained from the DVLA, and
correspondence history.
>
> Please be advised that the help@moorsidelegal.co.uk mailbox is
not monitored. Accordingly, we advise that you register on our
Customer Portal using the link below:
> 🔗
HTML https://portal.moorsidelegal.co.uk
> Should you choose not to utilise the Portal, please direct all
future correspondence to dpo@apn.co.uk.
>
> Our Privacy Policy outlines where we collect personal data
from and the lawful basis on which we may process it. You can
read more about how and why we hold and process your personal
data via the following link:
HTML https://moorsidelegal.co.uk/privacy-policy/
>
> If you need any assistance, feel free to contact us on 0330
822 9950.
>
> Please see the attached PCN, which was correctly issued in
accordance with Schedule 4 of the Protection of Freedoms Act
2012. This legislation allows us to hold the registered keeper
liable for the full outstanding balance if driver details are
not provided.
>
> To view the supporting photographic evidence, kindly visit the
link below and quote reference ******:
> 🔗
HTML https://www.pay-my-pcn.co.uk/live-3sc-user/
>
> By entering and parking the vehicle on our client's private
land, you agreed to enter into a contract with our client and to
be bound by the terms and conditions of that contract. The terms
and conditions were clearly displayed in prominent places within
the car park. Due to your failure to comply with the terms and
conditions, our client has issued the PCN therefore if we are
instructed to issue a claim the reason would be for Unpaid
parking charges/breach of contract.
>
> You have already made representation to our client, who have
responded accordingly. We cannot overturn their decision.
>
> In our client’s letter notifying you of the rejection of your
appeal, you were advised of the option to escalate the matter to
an Independent Adjudication Service administered by our client’s
Accredited Trade Association. As your appeal was also rejected
at that stage, we must inform you that all avenues of appeal
have now been exhausted.
>
> Considering the evidence, we are satisfied that the PCN has
been issued in line with industry standards and is compliant
with the International Parking Community’s (IPC) code of
practice. The signage of the car park also complies with the
International Parking Community’s Code of Practice.
>
> Please be advised that the original amount of the PCN was
£100.00. As outlined in the notice, a reduced amount of £60.00
would have been accepted as full and final settlement if payment
had been received within 14 days from the date of issue.
Unfortunately, as no payment was received within that time
frame, the opportunity to pay the reduced amount has now
expired. As a result of continued non-payment and additional
charges, the balance has increased and now stands at £170.00.
>
> The additional charge which has been levied on your Parking
Charge of £70 is the amount set out in both the British Parking
Association and International Parking Community Codes of
Practice as the amount which may be added to a Parking Charge
when a Parking Charge remains unpaid and when further recovery
is required. Our client is a member of the International Parking
Community which is a government approved Accredited Trade
Association (ATA) for Private Parking. Our client adheres to the
ATA’s Code of Practice. The £70 does not represent the cost of
recovery but is a reasonable amount in relation to the Parking
Charge amount, in order to encourage early payment of the
Parking Charge without the need for debt recovery. It is a fair
amount set by our client’s government-approved Accredited Trade
Association Code of Practice. There are however also costs
incurred by our client in relation to debt recovery services.
>
> It is unclear why you would need to inspect any agreement
between our client and the landowner as you are not party to
that agreement, nor could it aid your dispute or any potential
defence.
>
>
> Please note that we will not be addressing any further
correspondence related to disputes of the same nature, as we
have already provided you with a response. However, should you
wish to raise a new dispute, we will investigate the matter
further and respond accordingly.
>
> We ask that you make the full payment of £170.00 within 7 days
of receipt of this email.
>
>
> You can make payment in the following ways:
> • Contact us on 0330 822 9950 (our opening times are Monday-
Friday 9:00- 17:00);
> • portal.moorsidelegal.co.uk - Login to our portal
> •
HTML https://pay.moorside.legal
- Quick Pay
>
>
> If you fail to respond or make payment, we may be instructed
by our client to issue legal proceedings against you. This will
incur further costs and fees that will be added to the
outstanding balance. You may wish to seek independent legal
advice.
> "
> ======
>
> They claimed "The terms and conditions were clearly displayed
in prominent places within the car park" - but again as I
appealed before it is not true:
>
> There is no entrance sign. And the only sign that appears to
relate to the car park is tiny and practically hidden, not
placed in close proximity (but about 25 feet away from the
parking spaces), i.e., the tiny one on the building behind the
trees and green space, not obvious at all. The font size is too
small to be able to signify it relates to the car park. So
motorists cannot be expected to read a sign that they did not
see because of its distance from the car park and because it is
obscured by a tree which had a lot more leaves on it when the
PCN was issued compared to the picture they showed as evidence
(there is only one taken by them in winter 2019 when tree leaves
already fell off).
>
--- End Quote ---
#Post#: 110014--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: DWMB2
Date: February 17, 2026, 2:11 am
---------------------------------------------------------
Their reply mentions a copy of the Notice to Keeper, can you
show us this?
If you haven't already, make sure you have evidence that the
signage isn't (or more importantly, wasn't at the time)
prominent like they claim.
You may draft a reply disputing any claims with which you
disagree and show us. I wouldn't get into too much back and
forth as they're unlikely to be interested, but at least you can
show you've made repeated attempts to engage on the substantive
issue.
#Post#: 110842--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: PrimacyOfPace
Date: February 23, 2026, 2:57 pm
---------------------------------------------------------
I'm in a similar situation to the OP (except a leaseholder where
PCM have issued a ticket to a vehicle parked on the space owned
by myself under a leasehold) and I after 12 months Moorside are
pursing with a "Letter before Claim". I have sent a modified
version of the response above to both
litigationteam@moorsidelegal.co.uk,
help@moorsidelegal.co.uk. I did get a bounce back from help@
directing me to their portal and I did receive the following
from litigationteam@ "Thank you for your email.
We aim to respond to all emails within 14 days of receipt in the
order in which they are received. We kindly ask that you do not
chase a response during that time as it will allow us to respond
to your email as quickly as possible.
Please ensure you have provided our reference number so that we
can locate your account. You will find our reference number in
the letters we have sent you. If it is not provided, it may be
difficult for us to identify your account and that may cause
delays.
Data Protection
If a claim has been issued against you and within your Court
response you provided an email address, we will not need to
carry out further Data Protection checks. If you did not, and
have not already provided it within your email, you will need to
provide your full name and address (including postcode) before
we can disclose any information to you. This is so that we can
confirm we are speaking to the correct individual.
Third parties
If you are contacting us on behalf of someone else, we will need
their authority before we can speak with you. They can provide
us with this authority by calling us on 0330 828 5850 or by
writing to us confirming their full name, address, reference
number, your full name, and that they consent to us sharing
their personal data with you.
Alternative contact
To make a quick payment visit
HTML https://customer.moorsidelegal.co.uk/QuickPay
You can register
online at www.moorsidelegal.co.uk where you can manage your
account, make payment, or set up a payment plan. You can speak
to us on 0330 828 5850. Our opening times are Monday-Friday
9:00-17:00.
If a claim has been issued
If a County Court Claim has been issued against you, emailing us
will not put the claim on hold. You will need to follow any
instructions given to you by the Court. You may wish to seek
independent legal or debt advice.
Yours sincerely
Moorside Legal
0330 828 5850
moorsidelegal.co.uk
This email may contain confidential and/or privileged
information. If you are not the intended recipient (or have
received this email in error) please notify the sender
immediately and delete this email, together with any copies from
your system. Any unauthorised use, copying, disclosure or
distribution of the material in this email is strictly forbidden
and may be unlawful. Please note that neither Moorside Legal nor
the sender accepts any responsibility for viruses, and it is
your responsibility to scan any attachments.
Moorside Legal Services Limited trading as Moorside Legal
Registered in England and Wales with Company Number 15069347
Authorised and regulated by the Solicitors Regulation Authority
- SRA ID 8006077 Registered office address: Ground Floor Jade
Building, Albion Mills, Albion Road, Greengates, BD10 9TQ © 2023
Moorside Legal Services Limited All Rights Reserved
"
#Post#: 110844--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: jfollows
Date: February 23, 2026, 3:04 pm
---------------------------------------------------------
Please start your own thread
HTML https://www.ftla.uk/announcements/house-rules/
--- Quote ---
> We operate some "house rules" on the site.
>
> 1. We operate a "one case, one thread" rule. This means that
you should keep any posts relating to one case (one incident of
speeding, one PCN, etc) to a single thread. Do not start
multiple topics on the same case.
--- End Quote ---
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