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#Post#: 101691--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: b789
Date: December 9, 2025, 7:43 am
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--- Quote from: Snowynight link ---
>
> And should I still send other complaint emails also?
>
--- End Quote ---
Absolutely yes!
#Post#: 101745--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: December 9, 2025, 12:38 pm
---------------------------------------------------------
Thanks! As expected I received an auto-response with the
modified subject line.
Before I send the complaint emails, could I please clarify:
I noticed a change in Reply #17:
"I can provide:
- Screenshots or extracts from Moorside Legal’s Privacy Notice
showing help@moorsidelegal.co.uk as the contact and DPO email.
- A copy of their Letter of Claim.
- My emails to help@moorsidelegal.co.uk, including one with the
exact “Data Subject Rights – [Name]” subject.
- Moorside Legal’s “mailbox not monitored, use the portal”
reply."
and only SRA and CMA are listed.
compared to Reply #11:
"I attach..." with the files attached.
So should I attach files this time or?
And do I still send complaints to ICO and apn.co.uk as per Reply
#11?
#Post#: 101806--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: b789
Date: December 10, 2025, 4:44 am
---------------------------------------------------------
For now, just resend (reply) the rejected LoC response mail with
the following before the original text:
--- Quote ---
> “On [date] I sent an Article 15 subject access request to
help@moorsidelegal.co.uk using the exact subject line specified
in Moorside Legal’s own privacy notice, ‘Data Subject Rights –
[My Name]’. Within minutes I received a stock email stating
‘this mailbox is not monitored’ and directing me to their
portal. This shows that the only published DPO/contact email is
configured to auto-reply that it is ‘not monitored’, and that
consumers attempting to use the route specified in the privacy
notice are immediately told it is not available.”
--- End Quote ---
THat should not receive any "bounce" message response, and will
therefore have been "served" on them.
#Post#: 101854--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Maximum Bob
Date: December 10, 2025, 7:41 am
---------------------------------------------------------
I went on the ICO website Live chat for complaints and expressed
concerns that the DPO email link at Moorside legal is not being
monitored. Not sure what action will be taken.
Also sent a recorded delivery letter to Moorsides registered
address in Oldham..don't expect anything in return but its
something that can be presented in court.
#Post#: 101882--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: b789
Date: December 10, 2025, 10:26 am
---------------------------------------------------------
You do not need to ever use "recorded delivery". It is a waste
of money and if no one signs for it, all you have proof of is
non-delivery. About as useful as a poke in the arm with a sharp
stick.
If you ever need to use a postal service, the ONLY thing you
need to do to satisfy the presumption of delivery is make sure
it is addressed correctly and send it first class with a free
Proof of Posting Certificate from any post office. By doing it
that way, they can't ever rebut the presumption of delivery and
you have §7 of the Interpretation Act 1978
HTML https://www.legislation.gov.uk/ukpga/1978/30/contents
to back
you up.
#Post#: 101892--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: December 10, 2025, 11:22 am
---------------------------------------------------------
--- Quote from: b789 link ---
>
> For now, just resend (reply) the rejected LoC response mail
with the following before the original text:
>
> [quote]“On [date] I sent an Article 15 subject access request
to help@moorsidelegal.co.uk using the exact subject line
specified in Moorside Legal’s own privacy notice, ‘Data Subject
Rights – [My Name]’. Within minutes I received a stock email
stating ‘this mailbox is not monitored’ and directing me to
their portal. This shows that the only published DPO/contact
email is configured to auto-reply that it is ‘not monitored’,
and that consumers attempting to use the route specified in the
privacy notice are immediately told it is not available.”
--- End Quote ---
THat should not receive any "bounce" message response, and will
therefore have been "served" on them.
[/quote]
Thanks. I replied to the auto-response mail and didn't receive
any bounce email.
Now should I send complaints to:
ICO
SRA
CMA
apn.co.uk?
and could I please clarify if attachments are needed?
--- Quote from: Snowynight link ---
>
> Before I send the complaint emails, could I please clarify:
>
> I noticed a change in Reply #17:
> "I can provide:
> - Screenshots or extracts from Moorside Legal’s Privacy Notice
showing help@moorsidelegal.co.uk as the contact and DPO email.
> - A copy of their Letter of Claim.
> - My emails to help@moorsidelegal.co.uk, including one with
the exact “Data Subject Rights – [Name]” subject.
> - Moorside Legal’s “mailbox not monitored, use the portal”
reply."
>
> and only SRA and CMA are listed.
>
> compared to Reply #11:
> "I attach..." with the files attached.
>
>
> So should I attach files this time or?
>
> And do I still send complaints to ICO and apn.co.uk as per
Reply #11?
>
--- End Quote ---
#Post#: 101896--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: b789
Date: December 10, 2025, 11:27 am
---------------------------------------------------------
Yes, issue complaints to everyone on the list. If no one bothers
to alert these organisations/authorities to the abuse of process
by these firms, then nothing is ever going to happen.
#Post#: 101899--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: December 10, 2025, 12:22 pm
---------------------------------------------------------
--- Quote from: b789 link ---
>
> Yes, issue complaints to everyone on the list. If no one
bothers to alert these organisations/authorities to the abuse of
process by these firms, then nothing is ever going to happen.
>
--- End Quote ---
Sure, I will do.
My other question was: should I include attachments
(screenshots, extracts, etc) or just say "I can provide..." (as
per your earlier Reply #17) and provide them only upon request?
#Post#: 101901--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: b789
Date: December 10, 2025, 12:23 pm
---------------------------------------------------------
It's up to you. Either include them and not have to send them
later or just complain and offer the evidence if as and when
they follow up.
#Post#: 103485--------------------------------------------------
Re: Letter Before Claim from Moorside Legal (on behalf of
Parking Control Management UK)
DIR By: Snowynight
Date: December 21, 2025, 3:25 pm
---------------------------------------------------------
It's been over a week since I sent complaints to Moorside, SRA,
CMA, ICO (via online form) but I haven't heard anything back yet
(apart from an auto response).
What shall I do next? Should I send a letter by post to Moorside
at all? Thanks
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