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       #Post#: 103062--------------------------------------------------
       Re: Just received this charge from group nexus
   DIR By: Redspark
       Date: December 18, 2025, 1:01 pm
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       POPLA Appeal – Registered Keeper
       Operator: CP Plus Ltd t/a Group Nexus
       Parking Charge Ref: 2000014598821
       Location: Kirkstall Bridge Shopping Park, Leeds
       ---
       1. No keeper liability – failure to comply with POFA 2012
       I am the registered keeper of the vehicle. The operator has
       failed to establish keeper liability under Schedule 4 of the
       Protection of Freedoms Act 2012.
       The driver has not been identified, and I am under no obligation
       to name the driver.
       The Notice to Keeper does not comply with the mandatory
       requirements of paragraph 9(2)(f) of Schedule 4 of POFA 2012.
       The operator has failed to provide the prescribed statutory
       warning in the required form and wording. As a result, the
       operator cannot transfer liability from the driver to the
       registered keeper.
       As the operator has not met the strict requirements of POFA
       2012, the charge must be cancelled.
       ---
       2. Inadequate and unclear signage, particularly at night
       The alleged parking event occurred during hours of darkness. The
       operator has not demonstrated that the signage was sufficiently
       prominent, clear, or illuminated to bring the terms and
       conditions to the attention of the driver at night.
       Any alleged change from free parking to a paid parking regime
       after 9pm was not clearly highlighted in a manner capable of
       forming a contract. The signage fails the requirements of
       prominence and transparency required by the BPA Code of
       Practice.
       ---
       3. No evidence of landowner authority
       The operator has not provided evidence that it has the required
       written authority from the landowner to issue and enforce
       parking charges at this site in its own name.
       I put the operator to strict proof that such authority exists
       and that it complies with the BPA Code of Practice.
       ---
       4. ANPR evidence does not establish a parking period
       The operator relies solely on ANPR images, which record vehicle
       entry and exit times only. These do not establish the actual
       period of parking and do not account for time spent driving
       within the site, locating a space, or exiting.
       This evidence is insufficient to establish a breach of terms.
       #Post#: 106712--------------------------------------------------
       Re: Just received this charge from group nexus
   DIR By: Redspark
       Date: January 20, 2026, 12:45 pm
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       How long does it take for you to get a response to your POPLA
       appeal ?
       Thanks
       Dave
       #Post#: 106714--------------------------------------------------
       Re: Just received this charge from group nexus
   DIR By: DWMB2
       Date: January 20, 2026, 1:11 pm
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       Once you have successfully submitted, you'll generally get an
       email from POPLA advising that the case has been sent to the
       parking operator for them to comment on. They have (from memory)
       21 days to do this. Once they do, you'll then have 7 days to
       review any evidence they have submitted and offer comment on it.
       Once you comment (or once the 7 days expires if you fail to
       comment), it'll be put in a queue for assessment. At this point
       you generally get another email from POPLA which advises of the
       rough timescales for a response. This is often between 8-12
       weeks.
       You can check the status of your appeal using your POPLA code
       and the password given when you first registered on the portal.
       #Post#: 112572--------------------------------------------------
       Re: Just received this charge from group nexus
   DIR By: Redspark
       Date: March 9, 2026, 12:30 pm
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  HTML https://ibb.co/RnSzmtc
       Assessor summary of operator case
       The operator has issued the Parking Charge Notice (PCN) due to
       no record of payment being made.
       Assessor summary of your case
       The appellant has raised the following points from their grounds
       of appeal: • They are the keeper of the vehicle, and the driver
       has not been identified. • The terms and conditions were not
       clearly or prominently displayed at the site, especially during
       hours of darkness. • The parking operator has not demonstrated
       they have landowner authority to issue and enforce parking
       charges. • ANPR images do not show the period of parking, they
       only show the vehicles movements.
       Assessor supporting rational for decision
       By issuing a parking charge notice to the appellant the operator
       has implied that a breach of the terms and conditions has
       occurred. When an appeal comes to POPLA, the burden of proof
       begins with a parking operator to demonstrate that the appellant
       has breached the restrictions of the car park as they claim. I
       am allowing this appeal, with my reasoning outlined below: The
       appellant has raised that the parking operator does not have
       landowner authority. The Private Parking Sector Single Code of
       Practice (The Code) sets the standards its parking operators
       need to comply with. Section 14.1 of the Code states that where
       controlled land is being managed on behalf of a landowner,
       written confirmation must be obtained before a parking charge
       can be issued. In this case the parking operator has not
       provided a copy of a contract or made any statements relating to
       having a valid contract from the landowner to manage the land
       and enforce the terms and conditions. As no evidence has been
       provided I am not satisfied the appellants grounds of appeal
       have been rebutted by the parking operator and I cannot be sure
       the PCN has been issued correctly as no evidence has been
       provided of complying with section 14.1 of The Code. I note the
       appellant has raised other issues as grounds for appeal,
       however, as I have decided to allow the appeal for this reason,
       I did not feel they required further consideration.
       Thanks everyone 🙂
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