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#Post#: 100632--------------------------------------------------
Blackwall Tunnel PCN despite registering for Autopay
DIR By: Parkingbean
Date: December 2, 2025, 3:17 am
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We registered 2 vehicles and the payment details for autopay on
13th November. Didn't think to take a screenshot.
Shocked to have received a couple of PCNs from last week and
there may be some more on the way.
Logged into the account and it shows no vehicles (we have now
set this up).
Definitely set this all up initially and internet history shows
activity on that day although it refreshes the page so not able
to see actual page.
I don't think it would be possible to add a second vehicle if
the first hadn't been input nor would it have asked for payment
options - Direct Debit or monthly. This was all selected.
Could this be an error on TfL's end?
Do I have grounds for appealing?
#Post#: 100636--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: fraser.mitchell
Date: December 2, 2025, 4:24 am
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So you set up an Autopay account but would seem not to have
added the vehicles, which is cleary essential in order for it to
work.
I suggest you post some information on your account, suitably
redacted so we can see the order of events on the account.
Please also post a list of the PCNs with their date. It will be
possible to submit representations that you set up an Autopay
account but were only alerted to a problem with the account when
PCN <number> arrived in the post. You then request all the PCNs
prior to the date of arrival of that PCN to be cancelled on the
basis that you were not aware Autopay wasn't taking the toll
fees.
#Post#: 100664--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: Parkingbean
Date: December 2, 2025, 7:17 am
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Registered for Autopay 13th November.
Added 2 vehicles and payment details all set up.
Received PCNs this week as follows:
19 November 12:00 PCN dated 25 November
20 November 09:06 PCN dated 26 November
21 November 14:52 PCN dated 27 November
23 November 10:19 PCN dated 28 November
Do you require the PCN numbers or not necessary?
#Post#: 100678--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: Parkingbean
Date: December 2, 2025, 7:59 am
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I've taken another letter posted here and amended it. Can I
post here to check if it is OK to appeal with? (Do I remove PCN
number or not necessary?)
#Post#: 100683--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: fraser.mitchell
Date: December 2, 2025, 8:16 am
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--- Quote from: Parkingbean link ---
>
> I've taken another letter posted here and amended it. Can I
post here to check if it is OK to appeal with? (Do I remove PCN
number or not necessary?)
>
--- End Quote ---
Please post it as if it came from you, but obviously redact name
and address.
#Post#: 100703--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: stamfordman
Date: December 2, 2025, 9:40 am
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Autopay is a second step. The first is a TFL account to which
you can add vehicles. Then you can set up autopay and add
vehicles to that.
This catches a lot out as each vehicle must be added to autopay
even if it's on the main account and one car is already on
autopay.
When you say logged into the account and it shows no vehicles,
was it none on the main account?
Can you think back to what you did?
I have two cars on the account and one is on autopay - looks
like this:
HTML https://i.ibb.co/B2Y2YGXm/Screenshot-2025-12-02-at-15-35-23.png
#Post#: 100719--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: Parkingbean
Date: December 2, 2025, 10:19 am
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Yes it now looks like this. Planning to send this:
I am writing to formally contest the four Penalty Charge Notices
I received, numbered YJ82688205, YJ82720840, YJ82752723 and
YJ82858269 for allegedly driving through the Blackwall Tunnel
without paying the charge on the 19th, 20th, 21st and 23rd
November 2025.
I rely on keeping my vehicle registered for various autopay
accounts to ensure compliance with congestion zones and other
toll areas. On the 4th November, 2025, I purchased a new vehicle
and am confident I updated the TfL autopay list together with a
second vehicle on the 13th November 2025.
Attempt to Update Autopay, Missed Communication, and Potential
System Fault:
On the 1st December 2025 I received these 4 Penalty Notices –
dated 25th, 26th, 27th and 28th November. Upon checking my
account again I discovered that neither of the vehicles were
registered. This raises the possibility of a fault within the
TfL system that prevented my initial update from being
processed. Additionally, the lack of communication hindered my
ability to rectify the situation before unknowingly entering the
tunnel.
However, upon attempting to add the vehicle again on this date,
it appeared to be successful.
Penalty Charge Notices and Unhelpful Response:
I contacted TfL using the number provided on the challenge form
(0343 222 2222) on the 1st November. Unfortunately, the
representative I spoke with stated that this must not have been
set up.
Reason for Appeal:
I believe these PCNs were issued unfairly. I take responsibility
for ensuring my vehicle is registered for the Congestion Charge,
and I demonstrably attempted to update the autopay list on a
timely basis. The potential for a system fault that prevented
the initial update and the lack of communication are concerning
aspects of this situation.
Request:
Considering the documented efforts to update my autopay
information, my history of responsible toll payments, and the
possibility of a system fault along with the lack of
communication, I kindly request a full cancellation of PCNs
YJ82688205, YJ82720840, YJ82752723 and YJ82858269 as well as any
other PCNs that may have been issued prior to 1st December on
the basis that I was unaware that Autopay was not taking the
toll fees.
Thank you for your time and consideration. I look forward to
your response.
#Post#: 100720--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: Parkingbean
Date: December 2, 2025, 10:22 am
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Definitely registered 2 vehicles and card details and payment
option.
I don't think it's possible to add a second vehicle if the first
one hasn't been put on yet so clearly I added the first vehicle
and then the second and then put in payment details and Direct
Debit option. Confident of that. I'm the last person who wants
a PCN!
#Post#: 100721--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: stamfordman
Date: December 2, 2025, 10:45 am
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I'm still confused.
You had a TFL account - yes?
You successfully added two vehicles to the account?
You failed only to get them on autopay?
#Post#: 100725--------------------------------------------------
Re: Blackwall Tunnel PCN despite registering for Autopay
DIR By: Parkingbean
Date: December 2, 2025, 10:50 am
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Added the vehicles and payment details.
Now received PCNs. Only possible thing I'm thinking is a
glitch. I didn't imagine I did it. And I added a second
vehicle, surely that means there was a first. After receiving
PCN and checking the account the information wasn't there but I
definitely put it on and chose autopay. That was the idea.
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