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#Post#: 100460--------------------------------------------------
CUP Enforcement. Trade City, Romford
By: 3times Date: December 1, 2025, 3:42 am
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Driver was collecting from one of the units of the estate. There
were no parking spaces outside of the unit so driver parked on
what is designated a 'walkway' Collecting heavy object so wanted
to be as close as possible. Driver has parked here in the past
with no issues and di not notice the signs when entering &
parking.
Called the company who driver was collecting from and they say
cannpt do anything, and have actually had there own drivers
ticketed when they were waiting to get into a space.
PCN was recieved on 28/11.
HTML https://ibb.co/gbQvysRL
HTML https://ibb.co/Pv16PX4w
HTML https://ibb.co/xKHbhy91
HTML https://ibb.co/ymMb7P6x
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HTML https://ibb.co/B2KsBcH0
Any help appreciated but if nothing can be done accecpt it
(begrudginly).
#Post#: 100711--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: b789 Date: December 2, 2025, 9:51 am
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The Notice to Keeper (NtK) is not fully compliant with PoFA 2012
which means as long as the unknown drivers identity is not
revealed. There is no legal obligation on the known keeper (the
recipient of the Notice to Keeper (NtK)) to reveal the identity
of the unknown driver and no inference or assumptions can be
made.
The NtK is not compliant with all the requirements of PoFA which
means that if the unknown driver is not identified, they cannot
transfer liability for the charge from the unknown driver to the
known keeper.
Use the following as your appeal. No need to embellish or remove
anything from it:
[quote]I am the keeper of the vehicle and I dispute your
'parking charge'. I deny any liability or contractual agreement
and I will be making a complaint about your predatory conduct to
your client landowner.
As your Notice to Keeper (NtK) does not fully comply with ALL
the requirements of PoFA 2012, you are unable to hold the keeper
of the vehicle liable for the charge. Partial or even
substantial compliance is not sufficient. There will be no
admission as to who was driving and no inference or assumptions
can be drawn. CUP has relied on contract law allegations of
breach against the driver only.
The registered keeper cannot be presumed or inferred to have
been the driver, nor pursued under some twisted interpretation
of the law of agency. Your NtK can only hold the driver liable.
CUP have no hope at POPLA, so you are urged to save us both a
complete waste of time and cancel the PCN.[/quote]
No initial appeal is ever accepted so no need to elaborate at
this stage. You will receive a rejection and a POPLA code, which
will be valid for 33 days from the date of the initial appeal
rejection.
The reason the NtK is not PoFA compliant is because it does not
state a "period of parking" as required by PoFA 9(2)(a), it does
not tie the liability to “the specified period of parking”,
which is a statutory requirement. It only says the driver must
pay “in full”, but does not state that the charges have not been
paid in full at the time of notice as required by PoFA 9(2)(b)
and there is no invitation for the Keeper to pay the charge as
required under PoFA 9(2)(e)(i).
#Post#: 100751--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: 3times Date: December 2, 2025, 1:09 pm
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Thanks, will get the appeal done.
#Post#: 100752--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: 3times Date: December 2, 2025, 1:12 pm
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How very strange that the appeals process does not recognise my
details and asks me to email them.
#Post#: 100995--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: 3times Date: December 4, 2025, 8:42 am
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Just emailed the address given on appeals link and have received
the following automated response. Seems they can't even get the
correct details on the PCN on how to appeal.Should I appeal to
the link in the reply.
"PLEASE READ THE FOLLOWING IMPORTANT INFORMATION
This email address often receives emails that cannot/will not be
handled by the department that monitors this account; therefore,
not all emails submitted to this inbox will be responded to.
If the reason for your email is listed below, please refer to
the relevant section for more information:
Parking Charge appeals
Chasing Appeal Response
Debt Recovery / Solicitor letter queries
Retrospective payment for parking requests
Registration number amendment requests
Hire/Lease company liability transfers
PARKING CHARGE APPEALS
If you are requesting a Parking Charge to be disputed,
cancelled, reviewed, or adjusted in any manner (whether before
or after issuance), this will be considered an APPEAL (not
available to hire or lease companies – see below).
Due to the high volume of emails we receive, some may be
overlooked. Therefore, to prevent any negative consequences for
motorists, we do not handle appeals submitted by email, nor will
we respond to post-appeal rejection emails.
We have a dedicated online portal that efficiently tracks every
step of the appeal process; therefore, appeals must be submitted
through our online portal here:
www.alliance-parking.co.uk/appeals. Note: You cannot appeal a
charge that is with Debt Recovery; the deadline for doing so has
elapsed by this stage.
To reiterate, appeals/challenges submitted to this email address
will not be responded to.
CHASING APPEAL RESPONSE
As detailed in the Notice to Keeper: "We endeavour to respond to
appeals within 28 days of receipt. During this time, the sum of
the charge will be placed on hold and will apply for a further
14 days after we have responded."
Pre-mature requests (submitted before 28 days have elapsed) for
an appeal response/update will not be responded to.
DEBT RECOVERY / SOLICITOR LETTER QUERIES
If you have received a letter, text or call from our Debt
Recovery agents or appointed solicitors, any correspondence must
now be submitted to them, who will have provided you with their
contact details.
These organisations have full access to our records; therefore,
can assist with any enquiry that you may have.
To reiterate, emails submitted to this inbox from motorists
following receipt of contact from our Debt Recovery agents /
Solicitors will not be responded to.
RETROSPECTIVE PAYMENT FOR PARKING/REGISTRATION NUMBER AMENDMENT
REQUESTS
Payment must be made immediately upon arrival, ensuring you
enter your full and correct registration details. If you could
not pay for parking, you should not have parked. As such,
requests of this nature will not receive a response. If you
receive a Parking Charge, you will have the opportunity to
submit an appeal.
HIRE/LEASE COMPANY LIABILITY TRANSFERS
Hire/Lease companies cannot transfer liability electronically;
therefore, emails of this nature will not be responded to. For
more information, please refer to section 13 of The Protection
of Freedoms Act.
We will endeavour to respond to all other enquiries within 5
working days.
Administration Department
Disclaimer: This message (including any attachments) contains
confidential information intended for a specific individual and
purpose and is protected by law. If you are not the intended
recipient, you should delete this message and are hereby
notified that any disclosure, copying, or distribution of this
message, or the taking of any action based on it, is strictly
prohibited. Please note that neither Alliance Parking nor the
sender accepts any responsibility for viruses, and it is your
responsibility to scan any attachments. Alliance Parking UK Ltd
is registered in England and Wales with company number
09766749."
#Post#: 100998--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: DWMB2 Date: December 4, 2025, 8:51 am
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What website are you visiting? Alliance are a different company.
#Post#: 101014--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: 3times Date: December 4, 2025, 10:13 am
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The PCN says to appeal at cupenforcement.zatappeal.com.
When I put in my details it says they are not recognised and to
email info@alliance-parking.co.uk. I did this and the reply was
as above.
#Post#: 101410--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: 3times Date: December 8, 2025, 4:45 am
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Just tried to submit the appeal via the link in the email and it
directs me to the same site as CUP which doesn't recognise the
details and tells me to email the same address which generates
the same auto reply as before.
Not quite sure where to go now.
#Post#: 101412--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: DWMB2 Date: December 8, 2025, 4:53 am
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You could submit your appeal as a complaint (via whatever email
their website's complaints policy suggests), adding a quick line
at the start saying that you attempted to appeal via their
portal but their portal would not function correctly.
#Post#: 101419--------------------------------------------------
Re: CUP Enforcement. Trade City, Romford
By: 3times Date: December 8, 2025, 5:09 am
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I have managed to appeal direct on their site. Thanks for help
so far.
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