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#Post#: 100102--------------------------------------------------
Advice on collision with Virgin Media/O2 van in private car park
DIR By: AmikoFrizz
Date: November 27, 2025, 12:04 pm
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Hi, we request your advice on a collision that happened with a
Virgin Media/O2 van in the private car park of our block of
apartments. Your point of view would be highly appreciated, as
me and my wife are shaken after all what happened. This is the
story.
1) This Virgin Media/O2 van driver entered the private car park
at a speed, without the necessary green visitor badge. Signage
is on site and at the entrance of the block. Not sure if he
checked what the rules are with the flat owner/tenant he was
visiting.
2) He parked initially in the private car park of flat no. 18
and then quickly reversed, still at speed, moving into no. 10
private car park, but all of a sudden he moved up again for the
3rd time to go into no. 4 private car park. None of these car
parks had anything to do with him, as he went instead to work in
flat no. 17 (we have evidence of this and spoke with the no. 17
tenant). In first instance, he shouldn't have been at all in
that area, as he didn't have a green visitor badge and indeed
nothing to do with flats 18, 10 and 4.
3) He caused a collision with our car, while carelessly
reversing and moving the van from one space to the other for 3
times, without any apparent logic. We have video of the
collision, taken from the CCTV system of the apartments block.
4) He argued a lot with my wife, was not cooperative, and at the
end of the conversation, he refused exchanging insurance
details, including driver's name, the registered keeper's name
and their address. We managed to see and therefore obtain only
the vehicle registration number. This individual was driving a
Virgin Media/O2 Van and wearing the full Company uniform. We
asked for these details several times, including his badge
number, but he refused. The tenant of flat 17 is a witness of
this.
5) He also started recording and even threatened to call the
Police on us (not sure for which reason).
6) After over an hour of this incident, the van was still
wrongly parked in flat no. 4 private car park (while he was
working in flat 17, which doesn't have a private car park) and
still without any green visitor badge displayed.
- After all this, I had to report it to our block management
company, which should issue the charge of £100 for misuse of the
car park, as per signage and block regulations.
- I also had to report the incident to the Police, as this
individual refused to exchange insurance details. Police gave me
a case number.
- I'm sending a V888 form to DVLA to get the vehicle details of
registered keeper, address, etc. For this, I need to obtain
first a repair quote from a car body repairer.
- Obviously, I'm preparing the insurance claim, even if the
damage is nothing to the van (photos were taken) and just
cosmetic damages such as paint transference, scuffs, minor
scratches on the rear left corner of our car.
- I'm going to open a very strong case/complaint with Virgin
Media/O2. What is concerning is that this unstable individual
while I write is still allowed to drive this way and even worse,
enter people's homes.
Thanks for your opinions and advice on what to do. We are not
"litigators", but this wobbling guy pulled us into all this.
Look forward to hearing from you.
#Post#: 100103--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: DWMB2
Date: November 27, 2025, 12:17 pm
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Point 1 seems largely irrelevant to the main matter.
Concerning the collision, what exactly are you hoping for advice
on, and what is your intended outcome?
#Post#: 100104--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: Southpaw82
Date: November 27, 2025, 12:26 pm
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Most of that post was wholly irrelevant. The simple answer is to
report it to your insurer and leave it to them to deal with. Job
jobbed.
#Post#: 100126--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: roythebus
Date: November 27, 2025, 3:09 pm
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Was it substantial damage to your car or just a few little
scratches? As others have said, the bulk of you post is sadly
irrelevant. Send a complaint to Virgin/02, get their drivers
details and let your insurers deal with the rest. Bear in mind
you may well have to pay the excess if you claim and your
insurers can't get it back from the van's insurance.
#Post#: 100240--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: The Slithy Tove
Date: November 28, 2025, 11:56 am
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All the stuff about visitor permits and reporting to management
is a load of petty guff and entirely irrelevant as far as a
collision is concerned.
Why submit (and pay for) a V888 form where you could simply
contact the company whose name is plastered all over the van?
I'm sure they will be interested if one of their vehicles was in
a collision, especially if the driver never reported it. Don't
go in all confrontational and hurling accusations about the
driver. Just start by reporting that one of their vans has
collided with your car, and the driver would not provide
details, hence you contacting them. Only once that channel is
established should you start any complaint about behaviour.
And, as mentioned, just let your insurer deal with it.
If your car was parked at the time, then liability is pretty
obvious, especially if you have video. It should come back as a
no fault claim, and you can claim any excess you incur from the
other party.
#Post#: 100253--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: andy_foster
Date: November 28, 2025, 1:59 pm
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The OP's voluminous and detailed complaints about matters
ancillary to the matter in hand, might potentially help put the
other party's involvement in the collision in a less favourable
light, were the post to include any details whatsoever about the
collision - beyond the borderline evasive "He caused a collision
with our car".
The obvious (to me) question, assuming that the other driver was
indeed at fault in (or for) the collision, is why give so much
detail to paint the other driver in a bad light, but omit any
detail of the collision itself. What is the OP trying to hide?
#Post#: 100323--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: sparx
Date: November 29, 2025, 8:50 am
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--- Quote ---
> The obvious (to me) question, assuming that the other driver
was indeed at fault in (or for) the collision, is why give so
much detail to paint the other driver in a bad light, but omit
any detail of the collision itself. What is the OP trying to
hide?
--- End Quote ---
Just annoyed that someone cannot reverse a van?
From the OPs account I presumed that their car was parked, and
they've, after the fact, obtained the CCTV footage of it being
damaged.
#Post#: 100333--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: DWMB2
Date: November 29, 2025, 11:33 am
---------------------------------------------------------
I think you have perfectly highlighted Andy's point. Despite the
length of the opening post, we don't even know whether the OP's
car was parked at the time.
#Post#: 100337--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: Southpaw82
Date: November 29, 2025, 12:39 pm
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The OP also hasn’t come back, so it can’t be that important.
#Post#: 100376--------------------------------------------------
Re: Advice on collision with Virgin Media/O2 van in private car
park
DIR By: AmikoFrizz
Date: November 30, 2025, 4:54 am
---------------------------------------------------------
Thank you for all your comments, it's good to test an opinion
with other points of view and reflect on it, that's why I posted
on this forum.
--- Quote from: DWMB2 link ---
>
> I think you have perfectly highlighted Andy's point. Despite
the length of the opening post, we don't even know whether the
OP's car was parked at the time.
>
--- End Quote ---
My car was moving slightly and carefully, reversing from the car
park, and there was a collision with the van that was reversing
from the 1st car park to the 2nd, and then quickly forward to
the 3rd. Minor damage to our car and minor/no damage to the van.
I have the impression that the van was moving erratically and
unpredictably and created the conditions for the collision, but
this opinion doesn't count anymore as is now an insurance
matter, and, of course, the van driver disagreed and had a
different view. We have full and clear CCTV coverage.
--- Quote from: roythebus link ---
>
> Was it substantial damage to your car or just a few little
scratches? As others have said, the bulk of you post is sadly
irrelevant. Send a complaint to Virgin/02, get their drivers
details and let your insurers deal with the rest. Bear in mind
you may well have to pay the excess if you claim and your
insurers can't get it back from the van's insurance.
>
--- End Quote ---
A few little scratches, but I had to report the fact to the
Police as the driver refused to exchange details, and this led
to opening an insurance claim. I understand that this might cost
me money, but I think this is the right thing for protection and
to be on the safe side, considering the whole behaviour and
attitude of the counterpart. On a separate track, I'm definitely
sending a complaint to Virgin/O2 about their driver.
--- Quote from: The Slithy Tove link ---
>
> Why submit (and pay for) a V888 form where you could simply
contact the company whose name is plastered all over the van?
I'm sure they will be interested if one of their vehicles was in
a collision, especially if the driver never reported it. Don't
go in all confrontational and hurling accusations about the
driver. Just start by reporting that one of their vans has
collided with your car, and the driver would not provide
details, hence you contacting them. Only once that channel is
established should you start any complaint about behaviour.
>
--- End Quote ---
Thanks, I'm reporting to Virgin Media/O2 the facts and then
going into the details, with a complaint about the whole
behaviour of their employee.
--- Quote from: andy_foster link ---
>
> [...] why give so much detail [...]
>
--- End Quote ---
--- Quote from: DWMB2 link ---
>
> Concerning the collision, what exactly are you hoping for
advice on, and what is your intended outcome?
>
--- End Quote ---
All the stuff about visitor permits, reporting to management,
etc, etc was preceding a question that I actually forgot to ask
to the forum in the initial post. Considering that this is now
in the hands of the insurers and I can have some other costs, to
recover these, do I have grounds to involve, in some ways,
Virgin Media and/or the driver itself, Flat 17 landlord, or the
block management Company?
Thank you all.
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