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#Post#: 100256--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: stamfordman
Date: November 28, 2025, 2:13 pm
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No other PCN has been mentioned as far as I can see - seems the
OP just paid for one that was not on that day.
We don't even know if the bus lane PCN had yet been sent to
Hertz but probably was.
#Post#: 100312--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: H C Andersen
Date: November 29, 2025, 6:41 am
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I agree we need clarity which only the OP can provide.
According to them, they paid a penalty before the RK's details
had been obtained from DVLA and therefore a PCN wouldn't have
been issued.
IMO, the following would start the ball rolling for one of the
possible scenarios:
Dear Mr Hertz,
I hired VRM *** from ** to ***. During this period I wondered if
I might inadvertently have acquired a penalty charge and
contacted GCC to find out - and pay if necessary before it
escalated to a PCN and incurred additional fees at your end.
During this conversation I was left with the impression that I
had and paid an outstanding penalty of £**, see receipt
attached, only to find out subsequently that this related to a
contravention on *** for which the hirer at that time was
responsible.
I have tried to resolve the matter with GCC(asking for a
refund), but whereas they're happy to take payments from all and
sundry, they won't discuss details of a PCN with anyone other
than the registered keeper. In fact they won't even reveal to me
who is the registered keeper. As I paid the penalty before a PCN
was issued and the contravention was caught on camera, therefore
a PCN was not issued to the car, you won't have received any
demand for payment or indeed know anything about these events.
As it stands, I am out of pocket £** for paying a penalty
incurred by the hirer of the vehicle on ****.
...
#Post#: 100444--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: DontStandForNonsense
Date: December 1, 2025, 2:02 am
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--- Quote from: H C Andersen link ---
>
> With respect, IMO you're losing focus.
>
> 'Why is it Hertz's problem?'
>
> Because: 'There remains an additional outstanding penalty from
that date.'
>
> And it's likely to have your name on it, so to speak.
>
> So you need to speak to Hertz.
>
> As regards the council, let's think through what you've asked.
If you got a refund, there's still the PCN for which you are
responsible. So, are you really asking for a refund or that the
payment you made be applied to PCN 'your hire', instead of PCN
'not your hire'.
>
> And if this happened, Hertz would still have a PCN demanding
payment of the penalty, but you'd have paid it. And if they were
to simply pay again and charge you then all sorts of admin.
chaos would follow.
>
> And there's the issue of what happened to the PCN which
currently you've paid, this is in someone's hands, but whose and
what's happening to it?
>
> Hertz/the registered keeper would know.
>
--- End Quote ---
Hiya,
I did call Hertz a few weeks back to ask if any tickets had been
issued to the vehicle while I had it, they said no. They said
had one been generated that they would have received it by then,
but if one does still come through, the assured me that they
wouldn't let it escalate in costs.
#Post#: 100445--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: DontStandForNonsense
Date: December 1, 2025, 2:05 am
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--- Quote from: stamfordman link ---
>
> No other PCN has been mentioned as far as I can see - seems
the OP just paid for one that was not on that day.
>
> We don't even know if the bus lane PCN had yet been sent to
Hertz but probably was.
>
--- End Quote ---
Yes that's right. I did call Hertz way after the event to just
check if any ticket had been issued to me, assuming it would be
easier to persuade GCC to re-assign the payment against the
correct ticket. They confirmed that non has been issued.
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