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#Post#: 99871--------------------------------------------------
Mistakenly paid someone else's PCN and now Glasgow City Council
aren't playing ball over my refund request
DIR By: DontStandForNonsense
Date: November 26, 2025, 6:01 am
---------------------------------------------------------
I visited Glasgow a few weeks back and rented a car for the day.
While driving through the town centre, I had to make a quick
decision on a junction. I decided to return to check if I had
made a mistake worried I'd be sent a PCN months later at an
inflated price. A long time ago that is what happened to me with
the rental company dragging their heels, paying and then passing
on the bill to me. A day later I called Glasgow council to check
if any tickets had been issued to the rental. Of course I only
had the reg as a reference. The lady affirmed that there was a
ticket, and I went ahead and paid worried that it would escalate
with the rental company. Anyway, a called back shortly after to
just confirm that everything was paid up and the balance
cleared, the agent mentioned that it had but the date quoted was
well before the date I had rented the car. I have since
requested a refund but they do not seem keen and at the point of
writing, have ignored my last email which was sent to them 3
weeks ago.
Please see email correspondence linked below:
28 Oct 2025
Dear Glasgow Parking Services,
I telephoned your office today on 0141 287 4040 to check whether
any penalty charges had been issued against vehicle registration
WR25 ZKX for the period 12:00 on 26/10/25 to 20:00 on 27/10/25.
During the call, I was advised that there was one penalty charge
for driving in a bus lane (£50). I asked if I could pay it
immediately to prevent escalation, and I was transferred to the
automated payment line where I made payment with the following
details:
Authorisation code: 666052
Reference: xxxxx
After payment, I requested to be transferred back in order to
confirm whether there were any additional penalties. I was then
informed that there was "just the one dated 20th October."
However, I could not confirm whether this meant:
The payment I made was for the penalty dated 20th October, or
There remains an additional outstanding penalty from that date.
Due to the poor line quality, I was unable to obtain clarity and
therefore decided to follow up by email.
For the avoidance of doubt, I was only responsible for this
vehicle between 12:00 on 26/10/25 and 20:00 on 27/10/25. I am
only seeking to clear penalties arising during that timeframe.
If the payment I have made relates to a penalty issued outside
of this period, I kindly request that it be refunded.
I would be grateful if you could please confirm:
Whether any penalties remain outstanding for the period stated
above.
That the payment I made has been correctly applied to the
relevant charge.
Thank you for your assistance, and I look forward to your reply.
Kind regards,
------------------------------------------------------------------
Dear Sir/Madam
Thank you for your email which has been received by Glasgow City
Council. In order to address your correspondence; please ensure
you have provided your full name, postal address and relevant
reference number/vehicle registration mark where necessary. As
your response may be returned by email, please ensure that you
check your spam folder regularly for legitimate emails. Please
allow 20 working days for a response, there is no need to
contact us during this period as your appeal will be placed on
hold.
If you wish to appeal a Penalty Charge Notice or Bus Lane Charge
Notice, please visit www.glasgow.gov.uk
Payments can be made online at www.glasgow.gov.uk or by calling
0141 287 3800.
Yours sincerely
Glasgow City Council
--------------------------------------------------------------------
Wed, Oct 29, 11:56 AM
Dear Mr X
Thank you for your email received by Glasgow City Council. Upon
checking our system vehicle registration is invalid. To allow us
to proceed further please ensure you have given us the correct
details.
Your Sincerely
CBS Parking Support
Glasgow City Council
--------------------------------------------------------------------
Thu, Oct 30, 2:25 PM
Please see attached photo of the registration plate. It is for
this vehicle that I called in to query.
What exactly is showing as incorrect on your end please?
--------------------------------------------------------------------
Mon, Nov 3, 7:50 PM
Can someone please provide an update re my above correspondence.
Kind regards
--------------------------------------------------------------------
Wed, Nov 5, 4:01 PM
Dear Sir/Madam
We kindly ask you open the attachment sent to you in this email
as it contains information about your parking or bus lane
contravention.
The attachment can only be viewed using Adobe Reader. This
software is available free of charge from the Adobe Website
HTML http://get.adobe.com/uk/reader/
Please do not reply to this email as it is sent from an
automated mailbox that cannot accept replies.
Regards
Glasgow City Council
ATTACHED LETTER:
Our Ref WR25ZKX/MCR 05/11/2025
Dear Mr X,
Vehicle Registration: WR25ZKX
I refer to your correspondence in connection with the above
Charge Notice.
Whilst I note your comments, due to the constraints of the Data
Protection Act 2018 and the General Data Protection Regulations
(GDPR), I can only discuss this vehicle with the registered
keeper of the vehicle at the time the contravention occurred.
I am unable to discuss any details or Notices that may or
may not have been issued to this vehicle with anyone other than
the registered keeper.
As this Notice was paid prior to any registered keeper details
being supplied by DVLA Swansea, I cannot confirm you are the
registered keeper of the vehicle. As you state you are only
responsible for the vehicle for a period of hours between
26/10/2025 and 27/10/2025, it is very unlikely you are the
registered keeper of this vehicle.
I regret that I am unable to assist you, nor enter into further
correspondence regarding this matter.
I would suggest you contact the registered keeper of this
vehicle if you have any other queries regarding this vehicle. We
will be able to discuss the matter with the registered keeper if
they are able to prove
they are the registered keeper of the vehicle.
I trust this information is of assistance.
Yours sincerely
Glasgow City Council
------------------------------------------------------------------
Wed, Nov 5, 4:12 PM
to noreplycitizenparking
Thank you for your response.
To clarify, I am not the registered keeper of the vehicle
referenced. The payment you have taken was made in error from my
bank account, and I am able to verify my identity and the
account from which the payment was taken. The vehicle details
were provided solely to assist you in locating the transaction.
I do not require any information regarding the vehicle or the
penalty itself. I am requesting that you refund the payment that
was incorrectly taken from my account.
Please confirm when the refund will be processed.
Kind regards,
#Post#: 99887--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: stamfordman
Date: November 26, 2025, 7:22 am
---------------------------------------------------------
This is an administrative dispute - you don't have any standing
to revisit the PCN. All you can do is escalate it with the
council in some way but you should have checked the PCN
date/location before paying - did you ask?
#Post#: 99906--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: DontStandForNonsense
Date: November 26, 2025, 8:16 am
---------------------------------------------------------
--- Quote from: stamfordman link ---
>
> This is an administrative dispute - you don't have any
standing to revisit the PCN. All you can do is escalate it with
the council in some way but you should have checked the PCN
date/location before paying - did you ask?
>
--- End Quote ---
I told them that I had rented a vehicle for the day and felt I
may have incurred a PCN, I provided the reg and asked if they
could check. She said there was and so I asked to pay it.
#Post#: 99935--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: stamfordman
Date: November 26, 2025, 10:12 am
---------------------------------------------------------
If you asked for a check on a certain day and they said yes then
you have grounds to complain. You'll need to find out the best
way of escalating this - we do have someone from Glasgow who may
pop up.
#Post#: 99952--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: H C Andersen
Date: November 26, 2025, 11:51 am
---------------------------------------------------------
Why do you want a refund from GCC, you just want a refund?
According to you, you paid a penalty charge in respect of a PCN
which had been issued to the registered keeper. Neither we nor
you know who this was because often hire companies lease
vehicles which means the lessor would be a finance company or
similar. But who knows in your case, you need to find out.
But what you do know is that it was paid by you.
I would go back to the hire company and find out what's what. I
would keep the matter lighthearted, don't go in all guns
blazing. Just find out who to contact and then write and
explain, after all they're the ones you've paid for, haven't
you.
#Post#: 99982--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: DontStandForNonsense
Date: November 26, 2025, 4:28 pm
---------------------------------------------------------
--- Quote from: H C Andersen link ---
>
> Why do you want a refund from GCC, you just want a refund?
>
> According to you, you paid a penalty charge in respect of a
PCN which had been issued to the registered keeper. Neither we
nor you know who this was because often hire companies lease
vehicles which means the lessor would be a finance company or
similar. But who knows in your case, you need to find out.
>
> But what you do know is that it was paid by you.
>
> I would go back to the hire company and find out what's what.
I would keep the matter lighthearted, don't go in all guns
blazing. Just find out who to contact and then write and
explain, after all they're the ones you've paid for, haven't
you.
>
--- End Quote ---
Because it was GCC that took money from me. Money they were not
entitled to. The owner of the vehicle (Hertz rent a car) have
nothing to do with any of this.
Surely when you pay someone in error, and the receiver
acknowledges it is an error, there is grounds to claim the money
back?
#Post#: 99990--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: sparx
Date: November 26, 2025, 5:34 pm
---------------------------------------------------------
I guess you could explore a chargeback, but the easiest option
might be to just ask Hertz as suggested previously? They might
have paid it anyway and then passed it on to the hirer at the
time, so they can still pass it onto the hirer, and repay you.
A chargeback would likely cost the council, unsure if they'd get
irate at that and come after you for fees...
#Post#: 100003--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: H C Andersen
Date: November 27, 2025, 2:45 am
---------------------------------------------------------
Surely when you pay someone in error, and the receiver
acknowledges it is an error, there is grounds to claim the money
back?
You paid an outstanding PCN. Why is this GCC's fault? *
And of course it's Hertz's issue, not necessarily as the owner
but perhaps as lessee, but if you want to butt your head against
GCC, then do so. My previous advice stands.
#Post#: 100188--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: DontStandForNonsense
Date: November 28, 2025, 5:58 am
---------------------------------------------------------
--- Quote from: H C Andersen link ---
>
> Surely when you pay someone in error, and the receiver
acknowledges it is an error, there is grounds to claim the money
back?
>
> You paid an outstanding PCN. Why is this GCC's fault? *
>
> And of course it's Hertz's issue, not necessarily as the owner
but perhaps as lessee, but if you want to butt your head against
GCC, then do so. My previous advice stands.
>
--- End Quote ---
I didn't authorise money to be taken by GCC for anything other
than a PCN incurred during the time I was responsible for the
car.
I'm struggling to understand your logic that it is Hertz issue.
Had a PCN on one of their cars been incurred and not paid for,
yes it would have been their issue. They would have chased the
customer for the cost. In my case That process was bypassed and
GCC took a payment from me for someone elses ticket, which is
something I didn't authorise them to do. Also, i wonder why
their process allows someone to pay for a ticket that the caller
can not verify. Had they asked me the date, time, PCn number,
location, I'd not have had an answer for them, yet they took a
payment. I've not seen a council website payment system that
would have allowed it, theirs included.
#Post#: 100217--------------------------------------------------
Re: Mistakenly paid someone else's PCN and now Glasgow City
Council aren't playing ball over my refund request
DIR By: H C Andersen
Date: November 28, 2025, 8:39 am
---------------------------------------------------------
With respect, IMO you're losing focus.
'Why is it Hertz's problem?'
Because: 'There remains an additional outstanding penalty from
that date.'
And it's likely to have your name on it, so to speak.
So you need to speak to Hertz.
As regards the council, let's think through what you've asked.
If you got a refund, there's still the PCN for which you are
responsible. So, are you really asking for a refund or that the
payment you made be applied to PCN 'your hire', instead of PCN
'not your hire'.
And if this happened, Hertz would still have a PCN demanding
payment of the penalty, but you'd have paid it. And if they were
to simply pay again and charge you then all sorts of admin.
chaos would follow.
And there's the issue of what happened to the PCN which
currently you've paid, this is in someone's hands, but whose and
what's happening to it?
Hertz/the registered keeper would know.
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